Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Service advisor went out of his way to get me in and out quickly. I was going to take the shuttle home but the advisor got my Jeep on right away. In doing so he was able to get the service completed before quickly. I was going to take the shuttle home but the advisor got my Jeep on right away. In doing so he was able to get the service completed before the shuttle was ready to run. Saved me from going all the way home and just turning right around. I was able to head right home in my own vehicle. Whole time from arriving till leaving was an hour and a half! Definitely will be using the service center for all my future needs. More

Very professional and well organized and efficient. Appreciated the thoroughness in looking after my needs. Appreciated the thoroughness in looking after my needs. More

Kevin, did an exceptional job getting my car in earlier and completed promptly and professionally. and completed promptly and professionally. More

We had to get our vehicle serviced twice for the same issue and we have not had any problems since. The service department personnel were very courteous and attentive. issue and we have not had any problems since. The service department personnel were very courteous and attentive. More

I've been dealing and wheeling with Ferman on 54 for a few years now. Schedulers are as always great. The service desk always great . Mechanics are top quality. I didnt have a rude to come get my truck an few years now. Schedulers are as always great. The service desk always great . Mechanics are top quality. I didnt have a rude to come get my truck and I would gave had to walk but a service tech came to my rescue. It was on a Saturday. They tell you what you really need fixed and what the next visit should include. I've bought 2 vehicles there. I found a home. More

Service was outstanding! Brian Guest did a fantastic job having my vehicle my vehicle serviced. I will definitely have all my service work done at Ferman of Wesley Chapel. Brian Guest did a fantastic job having my vehicle my vehicle serviced. I will definitely have all my service work done at Ferman of Wesley Chapel. More

Tony was great and assisted with all of my requirements. Truly appreciate the great client experience. Truly appreciate the great client experience. More

My purchasing experience in 2018 was great but the service department needs some serious upgrading! This last visit Joshua did an awesome job with providing service & updating me every step on my service department needs some serious upgrading! This last visit Joshua did an awesome job with providing service & updating me every step on my vehicle. From what I can tell my vehicle is running great again. However, I’m unable to give 5 stars because I asked for a wash & vac, which I was told was completed. Picked up my Jeep to find the outer washed and front area vacuumed and cleaned. Got home & go to put something in the back seat and noticed it was never touched. Everything down to the same pieces of paper remained on the floor and seats. Very disappointed! In addition, when I went to pick up my Jeep, Josh was not there, unfortunately. When I entered none of the men around acknowledged me walking in or standing up inside. Only words spoken were by the guy who advised my mom needed to move her Hyundai, despite it not being in the way and my advising we were here to pick up my Jeep. It wasn’t until a woman who walked in several minutes AFTER me receiving help & one of the techs, coming in from outside, noticing my expression did I receive help. After asking me if asking if I was being helped and I responded he took it upon himself to retrieve my ticket and ask one of the gentlemen if they could check me out. As this is the only dealership I can bring my Jeep for service, since the other Ferman locations won’t service it, I am seriously looking into trading my vehicle just to not deal with this service department anymore. More

Very helpful and willing. I'll always come back to get my service done here. service done here. More

Service for my Jeep , Done V well , Great service and friendly . Time was appropriate for the service provided friendly . Time was appropriate for the service provided More