Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Easy to make appointment. Service writer knew exactly what I needed and advised me on the availability of LED headlights. Hot Coffee! Service writer knew exactly what I needed and advised me on the availability of LED headlights. Hot Coffee! More

I took my car to get an oil change in September of 2022 to get an oil change, and the service tech sent me on my way with the cap off, sitting on the side underneath the hood of my vehicle. Oil spilled out to get an oil change, and the service tech sent me on my way with the cap off, sitting on the side underneath the hood of my vehicle. Oil spilled out of my vehicle and all over my driveway. Ferman Chrysler Jeep Dodge RAM of Wesley Chapel was nice enough to clean, detail the inside of the car and provide a free oil change. A part had to be replaced, and I had to wait a day or so for it to come, but they were able to make that happen. However, the scent of the oil spill still seeped through the car's vent. I took the vehicle in for another cleaning, and they did it for free again. I brought the car back for my oil change, and the battery light happened to be on, but the vehicle was only 22,000 miles, and was told that I needed an alternator at the price of 1,130 dollars. That did not sit well with me, given the mileage and year of my vehicle. I took the oil change, and they also took it upon themselves to charge me for a tire rotation that I did not ask for. Fine. Once I got my oil changed, I noticed my battery light was no longer on. I took my car to an independent mechanic for an alleged alternator who didn't charge me for a diagnostic. He said, "Ma'am, your car is absolutely fine, your alternator is fine, your dealer thinks they can play you because you are a woman." I said I know, but they played with the wrong lady. Thank you for your service, folks, but it's time to part ways. Bye, Ferman Chrysler Jeep Dodge RAM Lutz. More

First and last time at this jeep service location. I thought I would try this jeep location since it’s on the way to my place of work. I Took my jeep in for a oil leak diagnose and to check my water I thought I would try this jeep location since it’s on the way to my place of work. I Took my jeep in for a oil leak diagnose and to check my water pump for play. My service advisor the first day seems to be ok, I got my inspection report to Review recommendations but I noticed that they didn’t test my battery, look at my brakes and a few other things, they also said I needed a engine air filter when I had that replaced 3 months ago at another dealer, how do you do a full circle inspection when you miss these key things? my advisor made of a boat load of excuses as to why certain things wasn’t checked and why I needed a engine air filter. It also took my advisor 2 days to contact my warranty about my concerns with the car. I asked him why did it take so long he stated that he was busy. What’s the purpose of a appointment if your just gonna kick my car to the back of the line. After ALMOST 2 WEEKS I got my car back they didn’t wash it, my coolant level was low and they didn’t clean up there mess when replacing my water pump. My engine cover was also not put back on right. Tried to contact service manager about my complaints still no call back after leaving a voicemail. Very disappointed in this dealership More

Mark was such a pleasure to work with! He stayed in contact with me throughout the service with real time updates. He stayed in contact with me throughout the service with real time updates. More

Friendly, fast appointments, great service. .. .. g .. g …g. g g g g g g g g .. .. g .. g …g. g g g g g g g g More

Brian did a great job making sure there was a technician available to look at my vehicle (it was lunch time). He got me in and out quickly. Thanks for the great service. available to look at my vehicle (it was lunch time). He got me in and out quickly. Thanks for the great service. More

Damir Kalabalukovic was a pleasure. My vehicle was ready when he said it would and he texted me to let me know. My vehicle was ready when he said it would and he texted me to let me know. More

Keith was and continues to be very good and personable and honest great follow-up and is knowledgeable listens and works to the benefit of the customer and handles challenges well in information and stres and honest great follow-up and is knowledgeable listens and works to the benefit of the customer and handles challenges well in information and stress-related concerns. Best to keep him he is an asset. More

The customer care and service were excellent. I felt like I was the only customer there. I felt like I was the only customer there. More

Great experience everytime I bring my car in. I’ll continue to service it here. I’ll continue to service it here. More