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Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Lutz, FL

4.9
1,048 Reviews

1,048 Reviews of Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

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January 09, 2023

Great job again, appreciate the great customer service and work performed. Ill definitely come back. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Jan 09, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

January 07, 2023

Great service with fast and expect experience. This is a step up from some previous visits . Keep up the good work More

by top4692Mr Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gray Burtchaell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

December 25, 2022

Our service advisor Stephanie was awesome. Great pleasure to work with. Looking forward to future appointments. More

by dvickers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Dec 28, 2022 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

December 25, 2022

Brian, thank you for squeezing in our new Jeep to take a look at our concern. Thank you for getting us in/out timely and settling our concerns before taking the car on a road trip. Excellent customer serv More

by vennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pickney
Dec 25, 2022 -

vennis responded

Brian, thank you for squeezing in our new Jeep to take a look at our concern. Thank you for getting us in/out timely and settling our concerns before taking the car on a road trip. Excellent customer service!

December 23, 2022

Brian Guest has always taken care of my service needs and is very responsive to any questions. More

by CW Lutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Guest
Dec 28, 2022 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

December 22, 2022

Excellent service, service personnel always very helpful. Vehicle always returned in minimum time and always clean. More

by dconner22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Marc and Kathy
Dec 28, 2022 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

December 22, 2022

Always friendly. Sometimes overbooked, but nice waiting area and you are able to check on your service without a problem. More

by Gardenrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 28, 2022 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

December 22, 2022

Quick, friendly, clean very professional and will continue to due business with this location and Mark was very helpful More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Dec 28, 2022 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

December 22, 2022

Brian was exceptionally helpful and squeezed my oil change in same day even though I made the appointment with the wrong Ferman. More

by sandiviers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Guest
Dec 28, 2022 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

December 17, 2022

I have owned a Jeep for 10 years, bought my 1st from this dealor. Got a better price for the 2nd elsewhere, but still used this Feeman for Service. I was always happy with the service until about 1.5 years a More

by 1jak0965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

We apologize for the negative experience you had with us. Please contact our manager, Luke Miller at (813) 690-5850 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

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