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Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Lutz, FL

4.9
1,072 Reviews

1,072 Reviews of Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

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November 21, 2023

It took a bit of time to get my vehicle checked in. The staff was quite busy. Once the advisor was available, it was all great. More

by BillE-Jeep2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : This was a service appointment - not sales
Nov 21, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

November 21, 2023

Always seems like we have a good experience with this dealership, whether it's purchasing or service! More

by firstfulk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo in Sales, Mark in Service
Nov 21, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

November 16, 2023

Excellent customer service, excellent communication on what needed to be done, timely repair, very happy customer! More

by Gina H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Apuntez
Nov 17, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

November 15, 2023

Quick and easy. I like to sit and relax while my car is being worked on and I like to stay outdoors to do that. It is very easy there. My Ferman associate is easy to More

by patsbags2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Guest
Nov 15, 2023 -

patsbags2 responded

Everything was great

November 09, 2023

My service visit was handled promptly and professionally. Brian and theb service team were great More

by am.prieto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Nov 10, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

November 06, 2023

Hector was great! He explained the process and the time it would take. I was amazed how quickly they had me my truck completed. Thanks again. More

by EMOYER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Nov 06, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

November 04, 2023

I arrived early for my oil change appointment and was greeted warmly. Brian sent me a text message to establish a point of contact and he updated me on the progress. The waiting area was comfortable and More

by paton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Nov 06, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

October 30, 2023

Bob Cooper, the service manager, always provides me with EXCEPTIONAL guest service. His team all works together as well. It is a great environment at Ferman CJD. Thank you all for always treating me like fa More

by allie.compton3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Cooper
Oct 30, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

October 29, 2023

Everyone is always friendly and helpful. My service advisor is knowledgeable and caring. He was able to get me back on the road quickly More

by Gutierrez_anahy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Oct 30, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

October 29, 2023

This experience with the service department was great! Much better than my last visit. Beau was very knowledgeable and helpful!! I will definitely keep going to him when I bring my car in. More

by Stephcrockett2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Oct 30, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

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