Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

bad service department The worst service department . was Told will only take an hour and a half but two and a half hours still waiting. Was told only ten more minutesand th The worst service department . was Told will only take an hour and a half but two and a half hours still waiting. Was told only ten more minutesand that was 40 minutes ago. Will never come back. Will travel 15 miles further to get Jeep worked on. More

This dealership is such a rip off and VERY poor customer service.Transmission fill tube came off, twice,once over filled with fluid and overheated 4 times!! Now they want us to pay for fluid/filter and chec service.Transmission fill tube came off, twice,once over filled with fluid and overheated 4 times!! Now they want us to pay for fluid/filter and check out,plus battery. After filling a complaint with BBB and JEEP,they now are refusing to repair my Jeep(with the lifetime warranty?)...BECAUSE I filled a complaint with BBB!! HELLO,ANYONE LISTENING,that is how you handle complaints?! WOW,with this attitude, service and lack of concern...you will be gone soon!STAY AWAY!!! More

I Have been servicing our 2008 Chrysler town and country for the pass 24 months, we had nothing but bad experience, first time we took vehicle for services they wanted to add in a few extra services that we for the pass 24 months, we had nothing but bad experience, first time we took vehicle for services they wanted to add in a few extra services that we did not need I ask them to just to perform the oil change only. The second or third time we took the car in service for oil change. The car came back with a pin hole in the heater hose. They wanted $500 for the repair. I ask them not to do anything and I purchase the hose and installed it my self for less than$100bucks. We had a few recalls service with no issues and that might because Chrysler flips the bill. Then in Sep 2012 I had the car service for a oil change and was told they try to do my 5 year PowerTrain warranty inspection but could not because it was too early and it was due in Dec 2012, . I ask to schedule for Dec 2012 but Robert in service depart said we have a grace period so the next service date would be fine in Jan 2013. We took the car in Jan 12th 2013 and When the car was brought into service they did not perform the inspection and we did not know until just recently when we took the car for service for a check engine light plus a oil change. When I pickup my car I paid nothing for the oil change and receipt said warranty zero charge so figured that might been because we had a check engine light and we did purchase the vehicle new with a lifetime PowerTrain. I drove the car a few miles and my transmission was not shifting. Took the vehicle back and left it for service again. We get a phone call two days later that there a problem with the transmission and we need to ok a $200 fee to scan the car. I said no we have the original life time PowerTrain warranty when purchase the car new. Robert tell us to call Chrysler because there is a problem with our warranty. We called and find out we no longer have our warranty because the 5 year inspection was never done. I went directly to Robert and said u have to do something to fix this and he said he would love to do the job because business is slow but it cost money and Chrysler is not going to pay for it, I said its not my problem, he scream at me and said the bill could be $2000 or $3000 and there not going to pay for it and do i want them to do. i said take the lost and fix my car thats just business some times you win and some times you loose. they simply said no we cant do anything for you, so I drove it using the manual shift because it was only way I could move the car. A local transmission mechanic scan it and first said it might have a bad sensor and he can rebuilt the entire transmission for $1800 dollars. I refuse to pay for this job I called Chrysler and they did not care nor willing to do anything about my warranty because I did not get my 5 year inspection done. Well since it may be a bad sensor and the transmission is electronic, I called the parts department in Tampa Chrysler and ask how much for a transmission sensor. The parts person told there is 3 sensor for my car. I ask how much for each one? His reply was $10 for one of them $20 for another one and $55 for the other. I explain to him I was not sure which one i need so he was nice enough to recommend trying something he would do if the car was his. He said Remove the neg then the pos from the battery, rub them together for 10 seconds then place the pos back first then the neg and drive the car and it should go away see if that works first! Well guess what the car is running just fine. I will never buy another Chrysler again nor deal with Chrysler of cypress creek wesley chapel. Best Regards, Michael 813-907-0641 More

While on vacation, the factory installed burglar alarm system in my 1993 Jeep Grand Wagoneer would not shut off. I had the car towed to this dealer late on a Tuesday, knowing that they would not get to i system in my 1993 Jeep Grand Wagoneer would not shut off. I had the car towed to this dealer late on a Tuesday, knowing that they would not get to it until Wednesday at the earliest and assumed that they would not finish it until late Thursday. I rented a car to use until Thursday night. No one from the Service Dept. called me either Wed. or Thurs. so at 4:50 pm on Thurs I called and asked to speak to Jamie (my service advisor). He did not know the status of the car and proceeded to read the notes from the technician. While reading the notes he stated "Oh this guy is an idiot - I don't understand any of this. Hold on while I go ask him what is going on". The last thing I want to hear the a service advisor is that the guy working on my car is an idiot. Jamie told me that they were looking into a problem with the buss for the computer module and that he would get back to me. I did not hear from him in Friday or Saturday, so I called back on Monday and left a voice mail. I called back two hours later and asked to speak the Service Manager (Carmen) and had to leave a voice mail again. I called back Two hours later and asked to speak to Carmen's supervisor (Warren) and again left a voicemail. On Tuesday I called Ferman's corporate offices in Tampa and was able to speak to the corporate head of customer service. She had Warren call me back and he told me that they discovered that the computer module was bad and that they would not be able to get one for at least six weeks. He apologized for not getting back to me and told me that he had taken the previous day off and had not checked his voice mail (this was at 4:00 pm). After a brief conversation, he suggested that it may be in my best interest to speak with Ferman's Sales department about purchasing another car. I looked at the few cars that they had in my price range and spoke to a salesman that was very helpful. I explained the situation to him and warned him that I was going to be a hard sell given all that had happened. He spoke to his sales manager who came over and told me that he didn't care if I had to wait six weeks for parts - that wasn't his problem. If I didn't like it I can go buy my parts somewhere else for all he cares - he is not coming down on the price of the car!!! All in all I had a VERY bad experience and would never, NEVER recommend Ferman Auto group to anyone. I have to agree with Jamie K. - "These Guys are Idiots!" More

Re: Service Complaint from 12/20/06 Dear Mr. Re: Service Complaint from 12/20/06 Dear Mr. Pandolfi: I brought my vehicle in for service for the first time with the Ferman Service Departmen Re: Service Complaint from 12/20/06 Dear Mr. Pandolfi: I brought my vehicle in for service for the first time with the Ferman Service Department on December 20, 2006. I am writing this letter as a formal complaint of the services I received. I called last week to schedule an appointment for an oil change and for my breaks to be checked out. The appointment was scheduled for 1pm. The day before my appointment I received a call confirming my appointment for 1pm on 12/20/06. I had a friend drop my Jeep off at approximately 12:45pm, in which he was told that he was late for the appointment. Scott had documentation that my appointment was scheduled for 10am. I called the Service Department at 2pm to find out what the mix-up was with my scheduled appointment. It somehow turns out that I was scheduled for two appointments that day, one for 10am (which was never communicated to me at any point prior to my arrival) and the other for 1pm. Not a good first impression. I spoke with Scott at approximately 2:30pm in which he advised what brake work needed to be completed and it should be done within approximately 60-90 minutes. Keep in mind that my friend was still waiting. My friend picked up the car at 5:20pm, nearly 3 hours later. After speaking with my friend, he advised me that there had been a recall that was done and something with the ball joint needed replacement. He also said that Scott called me to let me know the additional work needed to be done because of the recall. I never received such a call. The only thing Scott and I discussed was the oil change, break work, and the antenna being replaced. I understand the additional work needed to be done due to the recall, but this lack of communication, which has been consistent throughout my first service appointment, does not reflect positively on your company. After buying my vehicle from you back in August 2004, I have tried to purchase a new vehicle through Ferman Mazda. Many times have I been told one thing only to have another happen, only to get me to come into your sales store for you to try to sell something to me that was not previously communicated. It has been my experience that neither your sales team nor your service department has left a positive impression with me and leaves me no choice but to do my business with another Jeep dealership in the Tampa Bay area. Furthermore, I will ensure that my dissatisfaction is shared with others and will not be recommending Ferman for any sales or service needs. I am requesting that you reply with your CEO’s name and address within seven business days of receipt of this letter so I may further address my formal complaint. More

Purchased Vehicle last year it took 3 trips to get the paperwork right. Have tried to keep this dealership as my provider for regular preventive maintenance and warranty work. We have always had to leave paperwork right. Have tried to keep this dealership as my provider for regular preventive maintenance and warranty work. We have always had to leave multiple voice messages trying to schedule work, both thru the switch board operator and calling direct to the service dept.. In a year we have only ever received a return call twice. When we do reach someone we must schedule 2 weeks in advance for an oil change. Their have been 2 instances when we have waited, with an appointment, for an hour and a half to two hours and found out that the people that we checked in with did not inform anyone else that we were there, so the work never got done. In spite of all of the attemtion that the sales rep. said we would get from the service dept , after purchasing there, we have given up and moved on. More