Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Personal Attention My wife took her car in for a recall repair with the intention of waiting the three hours for it to be completed. The repair took a little longer th My wife took her car in for a recall repair with the intention of waiting the three hours for it to be completed. The repair took a little longer than expected and my wife got hungry. Not finding any vending machines she asked the Service Rep, Tom Bambard, where she could get something to eat. Rather than send her walking somewhere he provided her with some snacks. She appreciated it and I appreciate employees caring enough to help and not ignore. More

Good service as usual. I was there simply for an oil change. They were prompt with the service and very friendly. I was waiting for the car...but not an unusually long time. I was there simply for an oil change. They were prompt with the service and very friendly. I was waiting for the car...but not an unusually long time. More

Excellent service department! My service advisor, Tom, was as usual excellent. He answered all my questions and provided specific and helpful information. And, as usual, the work My service advisor, Tom, was as usual excellent. He answered all my questions and provided specific and helpful information. And, as usual, the work done on my minivan was excellent. Best service department I've even been to (and I've been on this earth for quite awhile)! More

Excellent Customer Service My family and I are from Naples FL, we were traveling North on I 75 when we got hit with a flying metal projectile that caused some damage to our vehi My family and I are from Naples FL, we were traveling North on I 75 when we got hit with a flying metal projectile that caused some damage to our vehicle. We called Ferman Chrysler Jeep and Karl Alvarez, the Sales Manager happened to answer the phone at 8PM on the Friday night of Memorial Day weekend. He had us bring the vehicle there , gave us a loaner at no charge , as their on site rental car service was closed for the night, so we could continue on our way, he even apologized profusely that he was sorry he could not give us the loaner with a full tank of gas, since their pumps were locked down for the night, too.Then he and his service dept went above and beyond to get the repairs done so that we could pick up the vehicle on Memorial Day on our way back home to Naples. We were so impressed that we decided to deal with them on the purchase of a Wrangler Sahara, the experience was great. Karl put us in touch with Sheryl Falco in Sales, and she did a fantastic job in working with us to make the deal happen. I can't say enough great things about this dealership, they truly took customer service to a new level. Very impressed, I would buy from them again in a heartbeat! More

Service Thomas was great! He provided me updates with my car as I waited. He maintained a professional approach and from the time I've dealt with him, he is Thomas was great! He provided me updates with my car as I waited. He maintained a professional approach and from the time I've dealt with him, he is very kind. More

Awesome job I have never been in a dealership like this before! I was truly amazed! Awesome lay out! Very proficient. Staff was very friendly and helpful I have never been in a dealership like this before! I was truly amazed! Awesome lay out! Very proficient. Staff was very friendly and helpful More

Brian is great Brian always is a great service manager, listens and answers my questions and understands I have to call my husband first! He is always great to work Brian always is a great service manager, listens and answers my questions and understands I have to call my husband first! He is always great to work with. More