Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center
Lutz, FL
1,076 Reviews of Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center
Service advisor Brian Guest was very attentive in documenting my concerns and getting them taken care of. They tried hard to duplicate a concern regarding a possible very small oil leak, going above documenting my concerns and getting them taken care of. They tried hard to duplicate a concern regarding a possible very small oil leak, going above and beyond, even keeping vehicle overnight to try to locate the leak with the dye. I was very pleased with the experience. More
Anthony met me as soon as I drove in. He inquired about my service needs, recorded the pertinent data, and took photos of my vehicle. The vehicle was immediately taken to the service cent He inquired about my service needs, recorded the pertinent data, and took photos of my vehicle. The vehicle was immediately taken to the service center. He informed me of the progress and suggested that I consider buying tires. Inquired when the next tire sale would occur. Service was completed within 1 1/12 hours. My only disappointment was that the dealership had instituted a service charge for using a credit card. I initially booked the service online with a follow-up call from the dealership. In neither the online booking nor phone call was I informed of the extra charge. Anthony had to deliver the news. More
Joey was fantastic. He communicated well what services my car needed and what services could wait. He went above and beyond to get my car ready as quickly as possible. He communicated well what services my car needed and what services could wait. He went above and beyond to get my car ready as quickly as possible. More
Very competent in assessing and fixing my Jeep Wagoneer, good maintenance team. I will continue to use Ferman Jeep for my services, highly recommend. Only issue I had was the wait for an actual service app good maintenance team. I will continue to use Ferman Jeep for my services, highly recommend. Only issue I had was the wait for an actual service appointment but once I got in everything was smooth! More