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Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Lutz, FL

4.9
1,918 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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24314 State Road 54

Lutz, FL

33559

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Showing 1,918 reviews

February 14, 2016

When you go to Ferman Cypress Creek see Matt Cerro I have purchased a lot of vehicles from many different dealers and I must say the experience at Ferman Cypress Creek was terrific. Salesperson Matt Ce More

by Stealthjam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Cerro
February 13, 2016

A wonderful experience, would use again! I came in wanting to trade in my Honda civic for another vehicle and the first gentleman to assist me with the process was Matthew Cerro. I let him kn More

by Ash S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Cerro
February 12, 2016

Best experience I've had I came to this dealership all the way from Orlando, and couldn't be more greatful. Matt Cerro has great customer service, I am thankful for his servic More

by Ferch0201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Cerro
February 11, 2016

Best auto purchase experience I have ever had Ken Gilliam handled everything with genuine concern. He ensured the vehicle was thoroughly checked front front to rear. He provided a personal touch l More

by SandraD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy McDonald
February 11, 2016

it was very pleasant and fast Terry Mahoney was very helpful and very courteous to me and my wife I come looking at a Challenger to purchasing a very nice Challenger SRT 8 I am ver More

by CHALLENGERSRT8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2016

Paint drivers side passenger door due to scratches. I kept putting off repair, to fix scratches, on the drivers passenger door because I thought it would cost too much. I inquired on the whim. I was sur More

by Jerrykren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The gentleman that operates the mobile unit.
February 10, 2016

Buying process could use some tweaking Our experience was positive however, we did have to wait for quite a long time for the paperwork to be printed up then met with the financial officer More

by lreiter
Recommend Dealer
Yes
Employees Worked With
Demontrelle Smith
February 10, 2016

new vehicle purchase and pricing Straight forward pricing and no surprises. They make car buying fun. I have purchased three new vehciles from and haven't been let down. Great servic More

by jeeperguy40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Gilliam
February 10, 2016

Auto Purchase The sales team of Ken Gilliam & Daniel were very responsive to my early inquires regarding the 2015 Audi Q5 that I was interested in at the time. Havi More

by Zeek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Gilliam
February 09, 2016

Frustrating and disappointing They sold us a Ram 1500 truck and told us the towing weight was 10,000,but salesman Forgot or didn't know that it had the lowest gear and would only More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Zabel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2016 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Richard, We feel bad for you in your situation, however you were told by both the Sales manager and the salesperson at the time you were deciding on which truck to purchase, what the pulling capacities were. If you ordered a hauler that is to big or heavy, we cannot be held responsible for that. Both manager and salesperson shared with you that that truck would pull 8800 lbs and your response was , "that will be fine". Again we are very sorry you have this feeling however the statement in the review that says we told you 10,000l;xx is just not true.

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