Ferman Chrysler Jeep Dodge RAM Wesley Chapel

While on vacation, the factory installed burglar alarm system in my 1993 Jeep Grand Wagoneer would not shut off. I had the car towed to this dealer late on a Tuesday, knowing that they would not get to i system in my 1993 Jeep Grand Wagoneer would not shut off. I had the car towed to this dealer late on a Tuesday, knowing that they would not get to it until Wednesday at the earliest and assumed that they would not finish it until late Thursday. I rented a car to use until Thursday night. No one from the Service Dept. called me either Wed. or Thurs. so at 4:50 pm on Thurs I called and asked to speak to Jamie (my service advisor). He did not know the status of the car and proceeded to read the notes from the technician. While reading the notes he stated "Oh this guy is an idiot - I don't understand any of this. Hold on while I go ask him what is going on". The last thing I want to hear the a service advisor is that the guy working on my car is an idiot. Jamie told me that they were looking into a problem with the buss for the computer module and that he would get back to me. I did not hear from him in Friday or Saturday, so I called back on Monday and left a voice mail. I called back two hours later and asked to speak the Service Manager (Carmen) and had to leave a voice mail again. I called back Two hours later and asked to speak to Carmen's supervisor (Warren) and again left a voicemail. On Tuesday I called Ferman's corporate offices in Tampa and was able to speak to the corporate head of customer service. She had Warren call me back and he told me that they discovered that the computer module was bad and that they would not be able to get one for at least six weeks. He apologized for not getting back to me and told me that he had taken the previous day off and had not checked his voice mail (this was at 4:00 pm). After a brief conversation, he suggested that it may be in my best interest to speak with Ferman's Sales department about purchasing another car. I looked at the few cars that they had in my price range and spoke to a salesman that was very helpful. I explained the situation to him and warned him that I was going to be a hard sell given all that had happened. He spoke to his sales manager who came over and told me that he didn't care if I had to wait six weeks for parts - that wasn't his problem. If I didn't like it I can go buy my parts somewhere else for all he cares - he is not coming down on the price of the car!!! All in all I had a VERY bad experience and would never, NEVER recommend Ferman Auto group to anyone. I have to agree with Jamie K. - "These Guys are Idiots!" More

This is my second car purchased from Ferman Chrylser. Both were very good experiences, but this second, with sales associate Bill Cockerell, was outstanding. Mr. Cockerell is a very intelligent and prof Both were very good experiences, but this second, with sales associate Bill Cockerell, was outstanding. Mr. Cockerell is a very intelligent and professional sales person. We were never pressured to make a purchase. Both Mr. Cockerell and the general manager showed a genuine interest in helping us find the vehicle we wanted to buy. I can't speak for every sales associate at Ferman Chrysler, but I can recommend Bill Cockerell. If you want to be treated fairly, and work with an honest sales person, go see Bill Cockerell. More

This dealer uses the typical " need to show commitment" to just start talking about prices.I was not getting married to the salesman, just buying a car so obviously no commitment from my part. This is an a to just start talking about prices.I was not getting married to the salesman, just buying a car so obviously no commitment from my part. This is an approach that insults intelligent customers but for some reason seems to be the standard in the industry. I had finance and was ready to buy a new Cherokee only if treated with respect and honesty. Never found out the price as I never showed " commitment" as the salesman required. Ended up buying the car at a dealer in Brandon, almost 30 miles from home.I don't blame the salesman as he only follows company policy. Avoid this dealer unless you want to be treated as an idiot who knows nothing. More

In the 20 years that I have been driving and buying cars, I have never had such an outstanding car buying experience. My sales person, Billy Cockerell is one of the most ethical sales persons I have had the I have never had such an outstanding car buying experience. My sales person, Billy Cockerell is one of the most ethical sales persons I have had the pleasure of working with. He was extremely patient and knowledgeable about Jeeps. He answered all my questions with precision and has a excellent understanding of vehicle systems. Billy worked very hard for me and he was able to get me the perfect Jeep. The sales and management staff and Ferman is the best. I was prepared to purchase the vehicle with my own financing, however the finance staff at Ferman Jeep was able to get me a better rate and deal. They save me and my family money! I first went to Ferman, because my bank (USAA) recommended the dealership, and they were right. This is the best dealership in Tampa or even Florida. The next car I purchase is hopefully from Billy Cockerell at Ferman Chrysler Jeep Dodge. I wouldn't bother going to another dealership. More

Re: Service Complaint from 12/20/06 Dear Mr. Re: Service Complaint from 12/20/06 Dear Mr. Pandolfi: I brought my vehicle in for service for the first time with the Ferman Service Departmen Re: Service Complaint from 12/20/06 Dear Mr. Pandolfi: I brought my vehicle in for service for the first time with the Ferman Service Department on December 20, 2006. I am writing this letter as a formal complaint of the services I received. I called last week to schedule an appointment for an oil change and for my breaks to be checked out. The appointment was scheduled for 1pm. The day before my appointment I received a call confirming my appointment for 1pm on 12/20/06. I had a friend drop my Jeep off at approximately 12:45pm, in which he was told that he was late for the appointment. Scott had documentation that my appointment was scheduled for 10am. I called the Service Department at 2pm to find out what the mix-up was with my scheduled appointment. It somehow turns out that I was scheduled for two appointments that day, one for 10am (which was never communicated to me at any point prior to my arrival) and the other for 1pm. Not a good first impression. I spoke with Scott at approximately 2:30pm in which he advised what brake work needed to be completed and it should be done within approximately 60-90 minutes. Keep in mind that my friend was still waiting. My friend picked up the car at 5:20pm, nearly 3 hours later. After speaking with my friend, he advised me that there had been a recall that was done and something with the ball joint needed replacement. He also said that Scott called me to let me know the additional work needed to be done because of the recall. I never received such a call. The only thing Scott and I discussed was the oil change, break work, and the antenna being replaced. I understand the additional work needed to be done due to the recall, but this lack of communication, which has been consistent throughout my first service appointment, does not reflect positively on your company. After buying my vehicle from you back in August 2004, I have tried to purchase a new vehicle through Ferman Mazda. Many times have I been told one thing only to have another happen, only to get me to come into your sales store for you to try to sell something to me that was not previously communicated. It has been my experience that neither your sales team nor your service department has left a positive impression with me and leaves me no choice but to do my business with another Jeep dealership in the Tampa Bay area. Furthermore, I will ensure that my dissatisfaction is shared with others and will not be recommending Ferman for any sales or service needs. I am requesting that you reply with your CEO’s name and address within seven business days of receipt of this letter so I may further address my formal complaint. More

Purchased Vehicle last year it took 3 trips to get the paperwork right. Have tried to keep this dealership as my provider for regular preventive maintenance and warranty work. We have always had to leave paperwork right. Have tried to keep this dealership as my provider for regular preventive maintenance and warranty work. We have always had to leave multiple voice messages trying to schedule work, both thru the switch board operator and calling direct to the service dept.. In a year we have only ever received a return call twice. When we do reach someone we must schedule 2 weeks in advance for an oil change. Their have been 2 instances when we have waited, with an appointment, for an hour and a half to two hours and found out that the people that we checked in with did not inform anyone else that we were there, so the work never got done. In spite of all of the attemtion that the sales rep. said we would get from the service dept , after purchasing there, we have given up and moved on. More