Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Easiest car buying experience I have ever had. This was the easiest and quickest car purchase I have ever made. Amanda Alvarez was a pleasure to work with. She was helpful and knowledgeable. This was the easiest and quickest car purchase I have ever made. Amanda Alvarez was a pleasure to work with. She was helpful and knowledgeable. More

New car experience Purchased a 2016 Jeep Wrangler unlimited from Ferman in Lutz. Our sales person was Amanda Alvarez and she was extremely knowledgeable and very profess Purchased a 2016 Jeep Wrangler unlimited from Ferman in Lutz. Our sales person was Amanda Alvarez and she was extremely knowledgeable and very professional. I would highly recommend Amanda and the Ferman dealership More

Daughters first time car buying experience they made it easy Sales person Matt Cerro was extremely helpful. He took the time to explain every step to my daughter who was quite anxious about this. I would highly Sales person Matt Cerro was extremely helpful. He took the time to explain every step to my daughter who was quite anxious about this. I would highly suggest this dealer More

False Advertisement Rude employees and lacking Finance dept I went to the dealership last night with intentions of finishing a deal on a 2015 Dodge Journey i was hoping i would either have keys in hand or pick I went to the dealership last night with intentions of finishing a deal on a 2015 Dodge Journey i was hoping i would either have keys in hand or pick it up the next day. I would like to let you know how disappointed i was with my experience. First after much confusion i was informed that your internet is double dipping on the Discounts. I was also told that the Internet sale price minus the discounts that they did give me (approx $1900) would some how make the price of the vehicle what it was before any discounts were given $22,000. I had a trade in my 2008 Chrysler Town and Country with 82k miles that i was given poor Black Book value on ( only $3700 should be closer to $5700 not perfect but pretty decent shape over all some small scratches that could be buffed out) so with that in mind of a starting price of $22,000 minus the $1900 then throw my trade in on top of that would bring the pricing down to $16400. Now add in tax tag and title around $1500 to it and you are at $17,900. Some how i was financing around $23,000 not $18k. So my monthly payment was around $370 unlike the expected approximately $250 i was planning on ( or lower). The new guy which it isn't his fault i would believe wasn't much help (Kevin) so (Steve) a senior sales guy came out to explain to me in better terms. While i was in conversation with him telling him what i believed to be wrong with the pricing i was told if "I didn't want to listen then he wouldn't talk to me anymore cause he wouldn't discuss it any further he had other people to attend to!" Like i said i was trying to tell my side too. I think you should listen to the customer first before you tell me i'm wrong. Understand where i'm coming from before you call me a moron basically LOL. So as i asked another question on how they got the payment they came up with i was informed they didn"t know. Not Steve nor Kevin could tell me what the PERCENTAGE RATE WAS!!!. After another ten minutes of waiting they returned with an updated pricing sheet and gave me the $5400 i was asking for on my trade in. WOW how easy was that i guess we just pull numbers out of thin air! Then i was told that my interest rate was %5 which in my opinion seemed high. I asked if they ran the credit report and they said NO. How do you get me a correct financing offer if you don't run my credit report through to the banks? I just payed off a $15000 Harley Street Glide and before it has cleared (payment check went in on Monday)my credit is sitting at 730 Transunion and 758 Experian that i just ran last night. So after asking why i didn't have my credit ran to get me an exact quote i was told that they didn't want to effect my credit score. How are you gonna give me a Payment without knowing what it actually truly is? If the percentage rate goes up a couple points you may put the car at a monthly payment i don't want to make or vise versa. Either way i'm truly disappointed with your dealership at the moment and may seek further actions because as i seen it your internet prices are False Advertisement! I thank you for your time and am truly upset that my wife and 5 year old daughter came down with me and were there to almost 8 O'clock at night we got there at 5:30 or so just to have mud thrown in my face. Thank you for your time More

Terrible to deal with I've bout a few cars from here. 2 in the last couple years. They have gone down hill considerably. I received an email showing an Internet price for a I've bout a few cars from here. 2 in the last couple years. They have gone down hill considerably. I received an email showing an Internet price for a truck I had been looking at. I inquired about it and didn't receive a phone call or email back. So I called on the vehicle. They had the vehicle to purchase and I told them I'd come over to purchase. I was instructed that new rebates would be available two days from then and I should wait till then. I waited and went to purchase the vehicle and they raised the price up over $3000. They claimed that Ram took away the rebates.... I bought elsewhere... I then go to the dealership to cancel the coverages I bought from them on the vehicle I traded in that I bought through them. The finance manager told me I would have my money back in a few weeks. I had to fill out a form for cancellation and show him the sales agreement showing the trade. 3 months later no refund. I go to he dealership and there is no record of cancelation. Luckily since they lied to me before, I asked for a copy of of he cancelation agreement I filled out 3 months ago and I had that with me signed by the finance guy who never turned it in. I would avoid this dealership. The unethical pricing and "losing" paper work is unacceptable. They have turnover regularly. Very poorly managed. More

Liars and Sneaks Worst customer experience that I've had from any company in my life. They lied about everything. They made promises about prices and then refused to Worst customer experience that I've had from any company in my life. They lied about everything. They made promises about prices and then refused to follow through. Every shred of information and quote that I was given turned out to be completely untrue and was exposed once I started digging at the numbers a little. DO NOT BUY YOUR CAR FROM HERE. Horrible people all around. I'm not sure how they sleep at night. More

a bunch of lying crooks. I wouldn't trust these people again if they were the last dealer on earth. They lied about everything. Especially Rafee in finance. The management I wouldn't trust these people again if they were the last dealer on earth. They lied about everything. Especially Rafee in finance. The management wasn't any better. Once they have your money they don't know you anymore. More

bad service department The worst service department . was Told will only take an hour and a half but two and a half hours still waiting. Was told only ten more minutesand th The worst service department . was Told will only take an hour and a half but two and a half hours still waiting. Was told only ten more minutesand that was 40 minutes ago. Will never come back. Will travel 15 miles further to get Jeep worked on. More

Vehicle Purchase Had been to several dealerships looking for a mini van for work. Had my best experience at Ferman and purchased a 2014 Town and Country. My sales pers Had been to several dealerships looking for a mini van for work. Had my best experience at Ferman and purchased a 2014 Town and Country. My sales person was Erik Erazo who was incredible during the whole process. He did not badger me like the other dealerships and has followed up after the sale which has been appreciated. I will start with Erik and Ferman when purchasing my next vehicle. I am a big fan of Ferman and would recommend to anyone looking for their next vehicle. More