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Ferman Chrysler Jeep Dodge RAM Wesley Chapel
Lutz, FL
1,866 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,866 reviews
February 12, 2016
Best experience I've had I came to this dealership all the way from Orlando, and couldn't be more greatful. Matt Cerro has great customer service, I am thankful for his servic I came to this dealership all the way from Orlando, and couldn't be more greatful. Matt Cerro has great customer service, I am thankful for his service and happy with my purchase. More
by Ferch0201
Employees Worked With
Matt Cerro
February 11, 2016
Best auto purchase experience I have ever had Ken Gilliam handled everything with genuine concern. He ensured the vehicle was thoroughly checked front front to rear. He provided a personal touch l Ken Gilliam handled everything with genuine concern. He ensured the vehicle was thoroughly checked front front to rear. He provided a personal touch like one would if they were purchasing the vehicle for their own family. More
by SandraD
Employees Worked With
Sandy McDonald
February 11, 2016
it was very pleasant and fast Terry Mahoney was very helpful and very courteous to me and my wife I come looking at a Challenger to purchasing a very nice Challenger SRT 8 I am ver Terry Mahoney was very helpful and very courteous to me and my wife I come looking at a Challenger to purchasing a very nice Challenger SRT 8 I am very happy with my purchase I love this car its perfect Thanks Terry More
by CHALLENGERSRT8
Employees Worked With
February 10, 2016
Paint drivers side passenger door due to scratches. I kept putting off repair, to fix scratches, on the drivers passenger door because I thought it would cost too much. I inquired on the whim. I was sur I kept putting off repair, to fix scratches, on the drivers passenger door because I thought it would cost too much. I inquired on the whim. I was surprised by the very reasonable cost to repair, so I brought it in the next day to the Mobille Repair Unit. My eight year old Jeep looks like new again! More
by Jerrykren
Employees Worked With
The gentleman that operates the mobile unit.
February 10, 2016
Buying process could use some tweaking Our experience was positive however, we did have to wait for quite a long time for the paperwork to be printed up then met with the financial officer Our experience was positive however, we did have to wait for quite a long time for the paperwork to be printed up then met with the financial officer to sign papers. Not until we met with the financial officer were we presented with extended warranty information. It would have been much more efficient if they would have given us the warranty paperwork to review while we were waiting for the paperwork to be completed. More
by lreiter
Employees Worked With
Demontrelle Smith
February 10, 2016
new vehicle purchase and pricing Straight forward pricing and no surprises. They make car buying fun. I have purchased three new vehciles from and haven't been let down. Great servic Straight forward pricing and no surprises. They make car buying fun. I have purchased three new vehciles from and haven't been let down. Great service department too and will work over issues until you're satisfied. More
by jeeperguy40
Employees Worked With
Ken Gilliam
February 10, 2016
Auto Purchase The sales team of Ken Gilliam & Daniel were very responsive to my early inquires regarding the 2015 Audi Q5 that I was interested in at the time. Havi The sales team of Ken Gilliam & Daniel were very responsive to my early inquires regarding the 2015 Audi Q5 that I was interested in at the time. Having made my VIP appointment for 10 AM on 01/08/2016 I was met by Daniel and then Ken. Ken was very professional, courteous and personal during the entire purchase process. The closing process with the financial team and Daniel & Ken's assistance was very quick and simple. I am extremely satisfied with vehicle purchased and the purchase experience. More
by Zeek
Employees Worked With
Ken Gilliam
February 09, 2016
Frustrating and disappointing They sold us a Ram 1500 truck and told us the towing weight was 10,000,but salesman Forgot or didn't know that it had the lowest gear and would only They sold us a Ram 1500 truck and told us the towing weight was 10,000,but salesman Forgot or didn't know that it had the lowest gear and would only tow 8300lbs.Now we can't purchase the toy hauler that we have on order.At first the manager said he would make it right. Said they could change gear,now they say can't be done,but they would sell us another truck. Well We can't afford bigger more expensive truck! Oh the manager also said that a weight of 8800lbs. Was in our paper work,not true!!! And where did he get those numbers . We called Chrysler and they said gear could be changed but it would be costly and its up to dealership .Not happy at all,hard To find toy hauler that truck will tow . More
by Richard
Employees Worked With
January 30, 2016
Still waiting for my Jeep to be repaired. On 28 December, 2015, I bought a 2007 Jeep Wrangler from the Ferman dealership on State Road 54, in Lutz. 100 yards from the lot, the service engine On 28 December, 2015, I bought a 2007 Jeep Wrangler from the Ferman dealership on State Road 54, in Lutz. 100 yards from the lot, the service engine and passenger airbag warning lights came on. I brought it back to them for service, and got it back, two days later. Managed to drive my Jeep for a day and a half, before the lights came on again. Back it went to the service department. This time, it was in for most of an afternoon, and afterward, the warning lights stayed off for several hours. I called to schedule a third appointment, meant to take place on Martin Luther King day. I was really worried about thé vehicle ' s safety, but was told that as long as thé lights weren't flashing, it wasn't urgent. That Friday night, as I was driving home from work on I75, the Jeep's transmission failed in traffic. Couldn't shift gears except to third. I managed to pull off of the highway, and called AAA. The Jeep was towed back to Ferman service department, where it has been, ever since. I have a warranty package which I was assured would protect me in case anything went wrong with the vehicle, but there were some issues at first with whether or not I had to pay over 1,200 dollars to repair a Jeep I'd scarcely been able to drive. As a good will gesture, Ferman elected to repair the Jeep for thé warranty's 100 dollar deductible, for which I am very glad. It is supposed to be fixed up, safe and ready to drive, this Monday (01 Feb 16). Fingers crossed. .... More
by mathgirl
Employees Worked With
Robert Cooper, and Corey, in the service department. , David Hussein, Guy Wallis
January 19, 2016
Engine light and transmission failure. The Jeep sold to me was faulty and unsafe. An engine light and airbag warning came on less than a hundred yards from the dealership, the day I bought The Jeep sold to me was faulty and unsafe. An engine light and airbag warning came on less than a hundred yards from the dealership, the day I bought my Jeep. Despite full a warranty, they have tried to get out of needed transmission repairs. Won't return calls or emails, and have generally made this the worst car buying experience of my life. I have been contacted about repairs, and hopefully will be picking up my Jeep (for good) this Friday. More
by mathgirl
Employees Worked With
Robert Cooper, David Hussein, Guy Wallis
