Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Alternator Fixed! Thanks Mike! We have other choices in the area. We come back to Ferman every time because of the friendly, honest and great treatment we receive from Mike Viers We have other choices in the area. We come back to Ferman every time because of the friendly, honest and great treatment we receive from Mike Viers and team. Thanks Mike!! More

Horrible salesman and service I went to Ferman jeep today to purchase a 2016 Jeep Wrangler unlimited and had horrible service with a very nasty and rude salesman with the most horr I went to Ferman jeep today to purchase a 2016 Jeep Wrangler unlimited and had horrible service with a very nasty and rude salesman with the most horrible attitude by the name of Kathy. First off we called to make sure they had the jeep we wanted and they stated that they did and would have it parked up front and ready for us and set an appt time for 2:00 which we had to drive two hours to get there. Upon our arrival there was no jeep waiting and then Kathy tells us they sold that particular jeep the previous day. She then leads us to believe they have another similar one and comes back to say it was sold as well. She says again they can locate us another one and with attitude wants to know why I need it so quickly and I tell her I don't need it that I want it. I'm there ready to make a purchase and she gives me the run around and taks to me like I'm a child with very hateful attitude. She never did locate a jeep and only wanted to sell me one that was way more than what I wanted. If she would have been a good salesman she could have sold a jeep today. More

Excel service from the Service Department! I brought my 2015 Durango in to have a "squeaking" sound checked out. The following day I spoke to my Service Rep, Mike, and he explained that they r I brought my 2015 Durango in to have a "squeaking" sound checked out. The following day I spoke to my Service Rep, Mike, and he explained that they replaced two items on my Durango. I truly thought he was speaking about another vehicle and had me confused with another customer. Mike explained that when the Tech was checking my vehicle out and he smelled anti freeze and investigated that. The Tech had to replace my water pump, in addition the alternator ,the squeaking noise issue I originally brought the vehicle in there for. From experience, I can tell you other Service Departments at other dealerships would NEVER have gone that extra mile!! Hence the reason I go to Ferman!! Ferman has never let me down!!! Thanks to Ferman entire team, they are all wonderful!!!! More

friendly Enjoyed visit to dealer. Brian Guest was very friend and explained work to be done ,he also gave updates as work progressed and expected time of finis Enjoyed visit to dealer. Brian Guest was very friend and explained work to be done ,he also gave updates as work progressed and expected time of finished work. Very happy with visit. More

Excellent customer service Kevin was in charge of my service appointment. He was professional and courteous. In a world where I see excellent customer service as the exception r Kevin was in charge of my service appointment. He was professional and courteous. In a world where I see excellent customer service as the exception rather than the standard, it is refreshing to experience excellent customer service. It makes you feel like your experience is personalized and not just a number. It's that little bit of effort to make every customer experience personalized that differentiates an average business from a great business!! Thank you again see you around!! More

Great service A really good service experience. Fast and thourgh😀😀😀🌴😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀🎉🎉🎉🎉🎉🎉😀😀😀😀😀😀😀😀😀😀 A really good service experience. Fast and thourgh😀😀😀🌴😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀🎉🎉🎉🎉🎉🎉😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😥👍👍👍👍👍👍👍👍👍👍😀😀😀😀😀😀😀😀😀😀😀😀 😋Beautiful dealership ver clean and maintained Did not LOOK FOR A NEW TRUCK but would look here if I was interested More

Great as always. This dealership and especially Brian Guest have been great to work with. Without fail my experiences have all been stellar. One really minor thing This dealership and especially Brian Guest have been great to work with. Without fail my experiences have all been stellar. One really minor thing this last trip. I had a coupon for a wash and had asked for one after the tire replacement and service. If it was done, it wasn't as good as I have had in the past there. Again, a really minor hit. More

Service Brian was very friendly. My vehicle ended up in the shop for two days. Brian kept me in the loop the entire time. He also got me into a nice clean loa Brian was very friendly. My vehicle ended up in the shop for two days. Brian kept me in the loop the entire time. He also got me into a nice clean loaner car with no problem at all. The work done on my jeep was fast and done right the first time. Thank you , I will be back again for sure More

Easy going !!!!!!!!!!!!!!!! Service advisor took the time to hear my problems and took care of every one of my issues without hesitation i will use them again Service advisor took the time to hear my problems and took care of every one of my issues without hesitation i will use them again More

Pleasant buying experience. Chris really made buying our truck a pleasant experience. Informative, friendly and knowledgeable. When it is time to trade in my van I will definitel Chris really made buying our truck a pleasant experience. Informative, friendly and knowledgeable. When it is time to trade in my van I will definitely be back to Ferman. I live in Hernando Co and it was worth the trip! More