Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Ferman service is exceptional I am treated like family! From the time you walk in everyone is friendly, informative, and efficient. They let me know the process and clearly set I am treated like family! From the time you walk in everyone is friendly, informative, and efficient. They let me know the process and clearly set my expectations. I am a loyal Ferman customer. More

Great service and short wait. I find the staff friendly and helpful. The waiting room is comfortable and clean. My wait time was very reasonable and the price was great. I recommen I find the staff friendly and helpful. The waiting room is comfortable and clean. My wait time was very reasonable and the price was great. I recommend this dealership to all. More

Great service as always Took my jeep in for 15,000 mile check. Service was great and they found a problem that I didn't know about and fixed it. The employees are always Took my jeep in for 15,000 mile check. Service was great and they found a problem that I didn't know about and fixed it. The employees are always extremely friendly and professional. Ferman in Lutz is one of the best that I've ever worked with. More

Warning light on! The service department got me in for the servicing of a warning light on. They were quick, repaired the issue, and the most important part. They were The service department got me in for the servicing of a warning light on. They were quick, repaired the issue, and the most important part. They were fair in the price for the work! More

Never a problem at with my Jeep service at Ferman's I always make an appointment for Jeep service at Ferman's in Lutz and they have always taken my car in when promised. The work has always been to my I always make an appointment for Jeep service at Ferman's in Lutz and they have always taken my car in when promised. The work has always been to my satisfaction. The service personnel have been friendly and explained specifically what the car needed and the estimated cost and so far that estimate has been right on almost to the penny. My service tech for this visit was Mike and he was friendly courteous and very knoledgable about service. He looked my Cherokee's record up on line and informed me that an upgrade was due to the system. I really appreciate that kind service. More

Great Service Compared to Out-of-Town Dealership I purchased my 2016 Jeep Wrangler Unlimited at an out of town dealership and visited that dealership twice to perform routine maintenance and install I purchased my 2016 Jeep Wrangler Unlimited at an out of town dealership and visited that dealership twice to perform routine maintenance and install after market accessories. After a terrible service experience at that dealership, I decided to stay home and give Ferman my business. My experience at Ferman was 100% better than the previous Jeep dealership and was treated to fast service in a comfortable environment. I will be returning to Ferman in the future for service on my Wrangler. More

Alternator Fixed! Thanks Mike! We have other choices in the area. We come back to Ferman every time because of the friendly, honest and great treatment we receive from Mike Viers We have other choices in the area. We come back to Ferman every time because of the friendly, honest and great treatment we receive from Mike Viers and team. Thanks Mike!! More

Horrible salesman and service I went to Ferman jeep today to purchase a 2016 Jeep Wrangler unlimited and had horrible service with a very nasty and rude salesman with the most horr I went to Ferman jeep today to purchase a 2016 Jeep Wrangler unlimited and had horrible service with a very nasty and rude salesman with the most horrible attitude by the name of Kathy. First off we called to make sure they had the jeep we wanted and they stated that they did and would have it parked up front and ready for us and set an appt time for 2:00 which we had to drive two hours to get there. Upon our arrival there was no jeep waiting and then Kathy tells us they sold that particular jeep the previous day. She then leads us to believe they have another similar one and comes back to say it was sold as well. She says again they can locate us another one and with attitude wants to know why I need it so quickly and I tell her I don't need it that I want it. I'm there ready to make a purchase and she gives me the run around and taks to me like I'm a child with very hateful attitude. She never did locate a jeep and only wanted to sell me one that was way more than what I wanted. If she would have been a good salesman she could have sold a jeep today. More

Excel service from the Service Department! I brought my 2015 Durango in to have a "squeaking" sound checked out. The following day I spoke to my Service Rep, Mike, and he explained that they r I brought my 2015 Durango in to have a "squeaking" sound checked out. The following day I spoke to my Service Rep, Mike, and he explained that they replaced two items on my Durango. I truly thought he was speaking about another vehicle and had me confused with another customer. Mike explained that when the Tech was checking my vehicle out and he smelled anti freeze and investigated that. The Tech had to replace my water pump, in addition the alternator ,the squeaking noise issue I originally brought the vehicle in there for. From experience, I can tell you other Service Departments at other dealerships would NEVER have gone that extra mile!! Hence the reason I go to Ferman!! Ferman has never let me down!!! Thanks to Ferman entire team, they are all wonderful!!!! More

friendly Enjoyed visit to dealer. Brian Guest was very friend and explained work to be done ,he also gave updates as work progressed and expected time of finis Enjoyed visit to dealer. Brian Guest was very friend and explained work to be done ,he also gave updates as work progressed and expected time of finished work. Very happy with visit. More