Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Great I was happy when I left. It was a great Service let me know what was to be expected. Also let me know of any up dates that needed to be complete. I was happy when I left. It was a great Service let me know what was to be expected. Also let me know of any up dates that needed to be complete. More

Literally caused physical harm I came in to test drive a 2017 Jeep Grand Cherokee Trailhawk, having been excited for the vehicle for some time and having test drive the previous yea I came in to test drive a 2017 Jeep Grand Cherokee Trailhawk, having been excited for the vehicle for some time and having test drive the previous year's model. David Colvin was the salesperson who arranged the appointment. During the test drive, I realized that it was not the vehicle for me. Mr. Colvin then convinced me to drive a very-slightly-used JKU (Jeep Wrangler Unlimited), Anniversary Edition, with a lift installed. The beginning of the test drive seemed to go ok, and I liked it- until fire ants swarmed out from under the mats and on the vents, and I sustained multiple fire ant bites over my feet and hands. At this time, I was driving, my wife was in the passenger seat, and Mr. Colvin and a new employee were in the back. I was furious. My hands and feet swelled up terribly, and Mr. Colvin immediately disappeared when we got back to the dealership. Eventually, the manager (Michael Patrikis) came out and spoke to us. Unlike the previous salesperson, he was knowledgable about Jeeps, their capability, and their history. He was professional and appropriate. Unfortunately, following this, I never received any followup calls or surveys to see how I was doing- this is the standard after any test drives at any other dealership I've been to- and it took me over a month to get a hold of someone at the dealership. I eventually bought a new Jeep from another dealership in the area. More

Not just the car...but the people there at Ferman Buying a used car at Ferman from across the country (California). Terry Mahoney, Internet Sales Manager, was such a great help in sorting out all the Buying a used car at Ferman from across the country (California). Terry Mahoney, Internet Sales Manager, was such a great help in sorting out all the little details of the car of interest. He answered all my questions and resolved any concerns I had. This man is one of the reasons why Ferman has a great reputation. Without the man (or woman), no business would be able to sustain long. Thank you Terry for being an honest friend in the purchase of my next car! Ed More

Very pleasant experience Very knowledgeable staff who provided thorough information with a friendly positive attitude. They answered all my questions and I never fel Very knowledgeable staff who provided thorough information with a friendly positive attitude. They answered all my questions and I never felt rushed. Expressed concern that I was safe and comfortable with the vehicles I drove. More

Worth the Drive Dealing with internet manager Ken Gilliam was an extreme pleasure, easy going no hi pressure tactics. The drive from St. Pete was well worth it. Dealing with internet manager Ken Gilliam was an extreme pleasure, easy going no hi pressure tactics. The drive from St. Pete was well worth it. More

Awesome, Honest and Fast James Lesniewicz was my salesman and did an outstanding job. He helped me find the exact Jeep I was looking for. James listened very carefully to wh James Lesniewicz was my salesman and did an outstanding job. He helped me find the exact Jeep I was looking for. James listened very carefully to what I wanted and didn't push anything on me I wasn't interested in. Due to the experience I had with James's I will be returning and referencing Ferman Chrysler to others including my brother who will be looking to purchase a Jeep Wrangler himself soon. Ferman Chrysler should be very proud to have James as part of their staff. Thank you James for all the help. I love the new Wrangler :-). More

excellent was a very good service good presentation very nice person help me with my credit he offer me other options he help me to found the one I was was a very good service good presentation very nice person help me with my credit he offer me other options he help me to found the one I was looking for More

Superior Service Greeted promptly by someone who was not supposed to help me. He said our guy was tied up and didn't want my wife and I waiting. Greeted promptly by someone who was not supposed to help me. He said our guy was tied up and didn't want my wife and I waiting. More

Outstanding and timely service and repairs From purchase over a year ago and now service and warranty work Ferman Chrysler Jeep Dodge Ram cypress creek excel in the customer service and how the From purchase over a year ago and now service and warranty work Ferman Chrysler Jeep Dodge Ram cypress creek excel in the customer service and how they handle their clients. More

Excellent It was a tough visit for be after loosing my cousin Mike who was my advisor. New advisor was great thank you Ferman you made my experience much easier It was a tough visit for be after loosing my cousin Mike who was my advisor. New advisor was great thank you Ferman you made my experience much easier More