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Ferman Chrysler Jeep Dodge RAM Wesley Chapel
Lutz, FL
1,868 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,868 reviews
June 02, 2017
Excellent Customer Service My family and I are from Naples FL, we were traveling North on I 75 when we got hit with a flying metal projectile that caused some damage to our vehi My family and I are from Naples FL, we were traveling North on I 75 when we got hit with a flying metal projectile that caused some damage to our vehicle. We called Ferman Chrysler Jeep and Karl Alvarez, the Sales Manager happened to answer the phone at 8PM on the Friday night of Memorial Day weekend. He had us bring the vehicle there , gave us a loaner at no charge , as their on site rental car service was closed for the night, so we could continue on our way, he even apologized profusely that he was sorry he could not give us the loaner with a full tank of gas, since their pumps were locked down for the night, too.Then he and his service dept went above and beyond to get the repairs done so that we could pick up the vehicle on Memorial Day on our way back home to Naples. We were so impressed that we decided to deal with them on the purchase of a Wrangler Sahara, the experience was great. Karl put us in touch with Sheryl Falco in Sales, and she did a fantastic job in working with us to make the deal happen. I can't say enough great things about this dealership, they truly took customer service to a new level. Very impressed, I would buy from them again in a heartbeat! More
by Laurie05
Employees Worked With
Karl Alvarez , Sheryl Falco
June 01, 2017
Fantastic quick service All the personal was very helpful and friendly. They made my experience enjoyable considering the fact I was there to get my car repaired. I will cont All the personal was very helpful and friendly. They made my experience enjoyable considering the fact I was there to get my car repaired. I will continue to have all my services done here. More
by T-Rev
Employees Worked With
Bob Copper
May 31, 2017
Service Thomas was great! He provided me updates with my car as I waited. He maintained a professional approach and from the time I've dealt with him, he is Thomas was great! He provided me updates with my car as I waited. He maintained a professional approach and from the time I've dealt with him, he is very kind. More
by Jess
Employees Worked With
Thomas
May 31, 2017
GOOD EXPERIENCE BUYING A NEW CAR I saw two Jeeps in stock on the internet, so the wife and I drove to Ferman's in Lutz, FL to look the car over. From when we entered the dealership e I saw two Jeeps in stock on the internet, so the wife and I drove to Ferman's in Lutz, FL to look the car over. From when we entered the dealership everyone wanted to help us get accomplished what we came for. We were assigned a salesperson, Guy Wallis, and he was fantastic. There was no high pressure sales. Guy took us to see the two cars we were interested in and told us about the differences between them. He worked hard to get us the best deal he could which satisfied us. It was the amount we expected to pay for a new 2017 Jeep Grand Cherokee Limited. The financial advisor was very professional and got us processed in a timely manner. We were impressed by this dealership and would recommend it. More
by jim1944
Employees Worked With
Guy Wallis
May 30, 2017
Excellent customer service Knowledge of vehicle. Timeliness of service. Overall courtesy. Integrity and honesty. Knowledge of product line and options. Fairness in discussing op Knowledge of vehicle. Timeliness of service. Overall courtesy. Integrity and honesty. Knowledge of product line and options. Fairness in discussing options and pricing. Overall professional attitude and knowledge. More
by Need for speed
Employees Worked With
May 29, 2017
Easy to deal with! Don, the salesman, was extremely patient and knowledgeable with my son who was purchasing his first new vehicle. The staff at Ferman doesn't high p Don, the salesman, was extremely patient and knowledgeable with my son who was purchasing his first new vehicle. The staff at Ferman doesn't high pressure you but does everything they can to get you into the vehicle you want. More
by Kathie Gates
Employees Worked With
Don
May 25, 2017
Great Purchase Experience I had a wonderful purchasing experience with both the Buick and Chrysler team! I appreciate the cooperation from management team to make sure we were I had a wonderful purchasing experience with both the Buick and Chrysler team! I appreciate the cooperation from management team to make sure we were happy! More
by Ammandjlg
Employees Worked With
Neil and Luke
May 24, 2017
Awesome job I have never been in a dealership like this before! I was truly amazed! Awesome lay out! Very proficient. Staff was very friendly and helpful I have never been in a dealership like this before! I was truly amazed! Awesome lay out! Very proficient. Staff was very friendly and helpful More
by Cuda ken
Employees Worked With
Thomas
May 21, 2017
Oil Change and a tire rotation I've been working with Tom on all my Dodge Challenger maintenance, oil changes, tire rotation, new tires, etc... He always goes out of his way to fit I've been working with Tom on all my Dodge Challenger maintenance, oil changes, tire rotation, new tires, etc... He always goes out of his way to fit me in and I always get great prices and outstanding service! Thanks! More
by RAM77
Employees Worked With
Tom Bambard
May 21, 2017
Brian is great Brian always is a great service manager, listens and answers my questions and understands I have to call my husband first! He is always great to work Brian always is a great service manager, listens and answers my questions and understands I have to call my husband first! He is always great to work with. More
by pattie
Employees Worked With
brian - don't know his last name
