Ferman Chrysler Jeep Dodge RAM Wesley Chapel

First Service for a new car. I was in for my cars first service. I was satified, work was done quickly and it was a Saturday. I left happy. There really nothing else to say. I was in for my cars first service. I was satified, work was done quickly and it was a Saturday. I left happy. There really nothing else to say. More

Recall and warranty handled in a very professional manner. Arrived at scheduled appointment time and vehicle was taken to service dept. immediately where the recall and a warranty problem were handled in less Arrived at scheduled appointment time and vehicle was taken to service dept. immediately where the recall and a warranty problem were handled in less time than estimated. All work completed was explained by Service writer and the lead technician in a very professional manner, was able to depart the dealership in under two hours and as usual another good experience. More

Committed Fraud non disclosure and refusal to repair Worst dealership in my life stay away. They are corrupt, dishonest and only care about taking your money. Bought a used Dodge Ram 3500 Cummins Diesa Worst dealership in my life stay away. They are corrupt, dishonest and only care about taking your money. Bought a used Dodge Ram 3500 Cummins Diesal. Informed me all concerns with check engine light were fixed before taking delivery and it was not. In short bad transmission they wouldn't fix 5k out of my pocket, crooks and still get service airbag system error also not fixed. They also told me I could have my trade back because of this but then sold it from underneath me so now I was stuck with their junk with a bad transmissiin. Instead of doing the right thing, I had to turn them into to every agency possible still with no action to fix the vehicle they sold me that they knew had these issues. During this whole process of months trying to resolve this they offered a goodfaith payment of $1500 toward a new transmission if I would sign a release of all liability. Something was better than nothing but what does that tell the normal person, the dealer knew what was wrong with the truck and didn't fix it. I even contacted Chrysler Corporation and they informed me there were other complaints like this by customers about Ferman and dealerships like this can be closed because of this. I am 52 and have bought over 50 cars in my life, this is the worst dealer of them all. Read ripoff reports.com and Better Business Bureau first. If your smart don't even waste your time going there. They are all screw ups and theives. Do your due diligence but stay away from any Ferman Dealership. Jim Brown Dealership in Tampa is a better choice as they informed me Ferman screwed me and Jim Brown was kind enough to fix the truck the way it should have been sold at an additional cost to me of 5k unfortunately. Remember Ferman what comes around goes around. Doing the right thing is to your benefit. I would love to buy a defective jeep lol, Jim Brown gets my business now, your loss. More

Outstanding Customer Service Pedro was very easy to work with. He was knowledgeable and professional. I wasn't there to purchase a vehicle, just to look at a new one, but without Pedro was very easy to work with. He was knowledgeable and professional. I wasn't there to purchase a vehicle, just to look at a new one, but without making a sales pitch he made my experience an outstanding one, prompting me to change my mind and I walked out of there with my new 300. More

Fantastic experience Kathy is extremely knowledgeable and very easy to work with. She follows through to ensure everything exceeds expectations, highly recommend this deal Kathy is extremely knowledgeable and very easy to work with. She follows through to ensure everything exceeds expectations, highly recommend this dealership for new car purchase. More

love my jeep John listened to the wants and needs I required and was patient and flexible in showing the vehicle features. The offer I received for my trade-ins we John listened to the wants and needs I required and was patient and flexible in showing the vehicle features. The offer I received for my trade-ins were excellent. I will have my new Jeep cared for in the service department too because of the service on my previous Jeep. More

Fast and exceptional service Ferman helped me out when I needed them in a bad situation. Their team reacted quickly and returned my Jeep like new after the repairs were made. Than Ferman helped me out when I needed them in a bad situation. Their team reacted quickly and returned my Jeep like new after the repairs were made. Thank you Bob & Tom for your help! More