Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Excellent Very nice salesperson, Kathy! She was excellent in helping me find the right truck! I would recommend her anytime, very good! Thanks very helpful and Very nice salesperson, Kathy! She was excellent in helping me find the right truck! I would recommend her anytime, very good! Thanks very helpful and knowledgeable! More

Service writer was great to my wif The service writer treated my wife very well she went out her way to say how big a help he was, it was a tough time for everyone during Erma but his a The service writer treated my wife very well she went out her way to say how big a help he was, it was a tough time for everyone during Erma but his attatude was nothing but great More

2012 Dodge Charger I recently purchased a 2017 Jeep Grand Cherokee overland and was very pleased with dealership sales and service. I decided to give them a chance with I recently purchased a 2017 Jeep Grand Cherokee overland and was very pleased with dealership sales and service. I decided to give them a chance with my wife's Charger R/T hemi I purchased from another dealership and had it exclusively serviced there. I met service advisor Troy who was great he listened to my complaints and had a tech go with me for a ride. I had braking problems,A/C problems and a very strange shaking. They fixed brakes (replaced tires,rotors, and pads),A/C and am currently trying to figure out shaking. They have so far ruled out rims and axles seems to be comming from center of car and back. They suggested rear tires the ones on rear were replaced about 10,000 miles ago by another dodge dealership (they replaced all 4 with firestone as factory tires. My wife really loves this car and hope your service department can figure this out , if it's tires we will make a decision on tires so far we have had 4 continental extreme contact tires and 4 Firestone tires and now 2 Firestone in 80,000 miles. I am setting up new apt with Troy to check driveshaft and mounts and anything else it could be. Tks was a breath of fresh air the way I was treated. More

Informative staff Very friendly helpful staff. I was in and out in a reasonable time. Everyone was great even the porter came up to check on me. Very friendly helpful staff. I was in and out in a reasonable time. Everyone was great even the porter came up to check on me. More

took afew tries but the dealership fixed my problem They were diligent and kept me in the loop. Freakin awesome! Didn't think they could fix my truck but they perservered daddyoh! Yeah baby. A++ for ver They were diligent and kept me in the loop. Freakin awesome! Didn't think they could fix my truck but they perservered daddyoh! Yeah baby. A++ for very diligent effort. They also fixed my '03 C2500 HD for a drive ability issue. Again, not easy but these guys perservered. More

Quality service. The Detail shop does an amazing job, They made my Jeep Grand Cherokee look brand new inside and out. I assume the service was completed, but no one e The Detail shop does an amazing job, They made my Jeep Grand Cherokee look brand new inside and out. I assume the service was completed, but no one ever really knows. My service at 60k miles was $900. Including the $150 towards the detailing. More

Warranty Not Honored Brought 09Challenger in for valve lifter Problem. Despite all major service and 50,000, 100,000 mile checkups and all recalls accomplished, lifetime p Brought 09Challenger in for valve lifter Problem. Despite all major service and 50,000, 100,000 mile checkups and all recalls accomplished, lifetime power train warranty was not honored due to lack of specific checkup I was not aware of. I suspect that checkup requires a fee!!! In the end, I paid 3,300 for a repair that should have been under warranty. I found parts and labor fees to be a bit excessive as well. Tom, in the service department was outstanding. He has always been most helpful and, on this matter, went above and beyond to try to help! He is the probable only reason I would come back or recommend. I also noticed a few body trim fasteners missing and some wires not in the factory position. Would be nice, now that car is repaired and inspected, if dealer/Chrysler would reinstate warranty! More

Excellent Service Team I have been bringing my Jeep Grand Cherokee to Ferman Jeep in Lutz for servicing for almost 6 years. They are very professional and always to a great I have been bringing my Jeep Grand Cherokee to Ferman Jeep in Lutz for servicing for almost 6 years. They are very professional and always to a great job. I highly recommend the Ferman team! More

I'm very happy with my new tires and the service. I saw that you have some new service staff that are more knowledgeable and care about the customer needs. Thank you also to Milo and Bob Cooper I saw that you have some new service staff that are more knowledgeable and care about the customer needs. Thank you also to Milo and Bob Cooper More

Jeep maintenance everything was done in a timely manner and the work to correct something was great! Tom was the best he helped me with everything. Excellent customer everything was done in a timely manner and the work to correct something was great! Tom was the best he helped me with everything. Excellent customer service Thank you. More