Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Truly attentive and willing to help I purchased a Chrysler Pacifica about 1 year ago. Generally happy with the car, however from day 1 we had an issue where the AC will start blowing war I purchased a Chrysler Pacifica about 1 year ago. Generally happy with the car, however from day 1 we had an issue where the AC will start blowing warm air intermittently. I brought the car to 4 different dealerships that were never able to reproduce or I should say never really took the effort to reproduce. Finally at Ferman they kept my car over a weekend and identified the issue. They replaced the compressor under warranty and I haven't had the issue since. I must add that their lounge is very comfortable and well stocked. It's a pleasure to go over even for an oil change. More

2014 Dodge Dart gear shift problem I was very happy with the fact I was a me to have my car towed at no expense since it was under 10 miles and also that I was able to get a loaner from I was very happy with the fact I was a me to have my car towed at no expense since it was under 10 miles and also that I was able to get a loaner from the dealership which helped since I needed to continue with my daily routine and chores. My experience overall with the dealership was excellent. I am not happy that something broke on my car that seems like it should have lasted longer. I worry about my car having issues when it’s not that old and it not being covered under warranty! Plus repairs are always so expensive at dealerships! More

Great Service on short notice. I had to travel across the state for a funeral and needed to have my Jeep checked out before the trip, Ferman was able to get me in and not only check I had to travel across the state for a funeral and needed to have my Jeep checked out before the trip, Ferman was able to get me in and not only checked everything but found a recall and did the repair. The personnel were extremely friendly and the service was done in a very short time. More

Great service from Troy! Troy was great! Very helpful and kept me updated. Most of the service advisors I’ve dealt with treat women like they don’t have a clue what they are t Troy was great! Very helpful and kept me updated. Most of the service advisors I’ve dealt with treat women like they don’t have a clue what they are talking about but, Troy treated me with great respect. He will be the only advisor I schedule with from now on! More

Arranged to go in for recall and this place was exceptional. Troy was great in returning calls and forwarding e-mail. I arranged to drop it off the night before for a 9 am appt. and I got a call that it was don Troy was great in returning calls and forwarding e-mail. I arranged to drop it off the night before for a 9 am appt. and I got a call that it was done by that appt. time. I was so excited. Thanks again! More

Troy was awesome! Troy was an excellent service advisor! Everything went perfect from beginning to end. No problems at all. Troy is a true asset to the company. Troy was an excellent service advisor! Everything went perfect from beginning to end. No problems at all. Troy is a true asset to the company. More

Treated like royalty. I have never been treat so well at any other dealership. Everything was explained. No hassles at check in. Was brought to an area that had great seati I have never been treat so well at any other dealership. Everything was explained. No hassles at check in. Was brought to an area that had great seating, coffee, etc. Even had an employee offering customers snacks while we waited. Took care of my service quickly and I was on my way. Top notch customer service. More

They helped me out of a tough situtation I had an emergency with my window and they helped me out quickly. Even though I was an emergency, they were able to help me within a timely manner. I had an emergency with my window and they helped me out quickly. Even though I was an emergency, they were able to help me within a timely manner. More

Service for Battery drain and Instrument cluster waking up. As always, our experience since we purchased this car with the service department has been excellent. The last visit involved problems that would dri As always, our experience since we purchased this car with the service department has been excellent. The last visit involved problems that would drive even a seasoned technician nuts. Not overly complicated but the type that are very difficult to troubleshoot. I made my career as an engineer troubleshooting difficult issues in complex machines so I feel their pain. The battery drain issue was solved (Wiring harness rubbing some metal under the driver's seat). The Instrument Cluster sleep issue is better as the waking up in French is gone and there are no issues if you lock the car. Problem still exists if you don't lock the car and it sees a key. However, it will only cycle the go to sleep mode a couple of times then quit. I'll probably bring the car back at some point for this but I want to give it some time do develop some better info and particulars for the techs. More

Recall repair Car was ready when promised the recalled work along with a oil change service was performed as expected. Staff was professional and kept me informed Car was ready when promised the recalled work along with a oil change service was performed as expected. Staff was professional and kept me informed More