Ferman Chevrolet Tarpon Springs - Service Center

Always great service! Comfortable waiting area and easy to schedule appointments on line. It's nice to have Tony as our service manager for 7 years! Comfortable waiting area and easy to schedule appointments on line. It's nice to have Tony as our service manager for 7 years! More

Took 3 months to determan my car was totaled! After saying they had ordered the parts to fix it as a cover up for taking forever After saying they had ordered the parts to fix it as a cover up for taking forever More

Their service and customer service is second to no one. I will always use them to service my Corvette I will always use them to service my Corvette More

The service department does not seem to honor appointment times. After waiting for parts to arrive, I received a call from the dealership to make an appointment for repairs I had been waiting to get done und times. After waiting for parts to arrive, I received a call from the dealership to make an appointment for repairs I had been waiting to get done under extended warranty. After I made the appointment on the phone, the operator said not to forget to get my 40 point courtesy inspection. I made the appointment for a Tuesday at 9:15. I figured the repair would take about 3 hours to perform. I brought my truck in around 8:30. I asked the Service Rep when it might be done and was told it depends on how long the car before mine takes to complete. Wednesday we called the Service Rep to see if the truck would be ready that day. After 20 minutes on the phone we were told that work on the truck was not started, but still sitting in the parking lot. He said they may get to it Thursday. We asked for a loaner car, not an option. We then asked if we could pick up the truck and bring it back when the shop was ready for it, the Service Rep agreed. Friday I called Shannon at the dealership explained our issues. She eventually arranged to personally pick up our truck the following Thursday to have it serviced. She came to our house to get the truck at 9:30. The job was done and the truck returned to us at 12:30 that day. So the job took less than 3 hours, but the truck sat untouched for almost two days before we retrieved it and was not completed until 9 days after it was scheduled to be started. Furthermore, the 40 point inspection promised when I scheduled the appointment was not performed and the was a line item on the invoice for a courtesy wash which obviously was not performed. The work performed seems to have fixed the issues we had, so I give credit to the service techs, but the front office does not work smoothly. More

They always end up taking good care of me even if I'm sometimes upset at the time. Neal is great in the service center and has a lot of patience. Thank you all and you will continue to receive my busin sometimes upset at the time. Neal is great in the service center and has a lot of patience. Thank you all and you will continue to receive my business. More

for being a spur of the moment service I was in and out of there was only a short wait. of there was only a short wait. More

Work was done during allotted time. Price was as promised and check out was quick Price was as promised and check out was quick More

Neil processed the vehicle in and had my requested service completed very quickly, simple oil change tire rotation and normal services which typically seem to take forever were completed in around an service completed very quickly, simple oil change tire rotation and normal services which typically seem to take forever were completed in around an hour, the vehicle even received an exterior wash, Nice! More