Ferman Chevrolet Tarpon Springs

PLEASANT,SAVED,SATISFIED, my wife and I purchased a new 2015 Chevy Traverse from Mark Laird, from the start it was a pleasure dealing with him and also his manager Chance, they my wife and I purchased a new 2015 Chevy Traverse from Mark Laird, from the start it was a pleasure dealing with him and also his manager Chance, they gave us a price with our trade in , WE then shopped four other local Chevrolet dealers as far away as 60 miles from the tarpon springs dealer, two to the point of getting a price on the new Traverse with our trade, THE SAVINGS FROM FERMAN WERE GREAT over $1500 and a most pleasant shopping trip Highly recommend going out and seeing Mark no matter where you live(we live in Tampa about 40 miles from the dealership) More

Stellar service from top to bottom My wife and I bought our 2013 Acura TSX (Tech) from Ferman Acura in south Tampa, and had an excellent experience there. I made the mistake of going t My wife and I bought our 2013 Acura TSX (Tech) from Ferman Acura in south Tampa, and had an excellent experience there. I made the mistake of going to Castriota Chevrolet in Hudson trying to purchase a new Colorado to replace my old 2005 Z-71 Colorado, that I purchased from him in 2007. I figured I'm a Retired Marine, Castriota is a Retired Marine Senior Officer, he gave me a military discount last time. I was greatly mistaken. There was no loyalty discounts offered, there was no military discount offered, nothing at all and Tom wouldn't show his face no matter how much I requested him in the showroom. Within 10 mintues of arriving at Ferman of Tarpon, yes TEN MINUTES, Rob and Chance had the deal signed, sealed, and ready to be delivered with all the discounts that I rated. It was probably one of their easiest sales they've had, and for my wife and I, it couldn't have gone any smoother. I've returned to Ferman of Tarpon a few times now for service/recalls, etc. etc., and each time, the service has been far above and beyond expectation. From top to bottom, you can't beat the family at Ferman of Tarpon. For sales, Rob is a great guy to deal with. For finance, Chance is awesome and is willing to go that extra mile for you. And for service, Mario makes you feel right at home as soon as you pull into the service bay, and Bev at the checkout counter is very friendly, and a great face to see before you leave the dealership. All in all, I couldn't be happier with my whole experience with the Ferman family. You've definitely earned our business, everyone. My wife and I have already agreed we will be returning to the Ferman dealerships for another Acura and another Chevy truck in the next couple years. I promise y'all that. Thank you again! Semper Fi, Franco Caro More

Very good experience. I was able to purchase the New car Above and Beyond!! was the quality of the Service I received from Howard Zeitlin. Thank you!. You made a negative into a positive experience with thi Above and Beyond!! was the quality of the Service I received from Howard Zeitlin. Thank you!. You made a negative into a positive experience with this wonderful car. More

POOR Customer Service I had a car in for an alternator replacement at the end of the first day after no call i called them and was told the part just came in and the car wo I had a car in for an alternator replacement at the end of the first day after no call i called them and was told the part just came in and the car would be ready in the morning, at 11:30 am I called and the representative was busy left a message to call me, at 13:00 I called again had to leave second message at 14:00 called again finally got the rep who said they are working on it now and will call at 16:20 i went up to the dealer who stated another 30 minutes and it would be done, If the car was going to be all day say so, I wasted an entire day waiting for this call from the dealer only to have the rep ignore my calls and lie to me again. I will NEVER bring my car nor will I buy my next car from this dealership. More

Poor Customer Service from the Service Manager Service Manager is not really Customer Service Oriented. he did not like being called on the table for his explanations. He needs to be reminded by h Service Manager is not really Customer Service Oriented. he did not like being called on the table for his explanations. He needs to be reminded by his Managers that "The Customer is Always Right" If you are going to cut back on Service Related items, then be honest up front. I moved down here August, 2013 for a Job Change, and Chevy recommended I continue my relationship with Ferman. First couple visits were great. Now Service level has gone down. Previous complimentary services are now "Upon Request" but they don't tell you, and they do not give you the option. Let's see what happens when I talk to Senior Management at this location. More

Poor service I scheduled routine maintenance with them two weeks in advance. When I showed up the morning of my scheduled service I was informed they could not pro I scheduled routine maintenance with them two weeks in advance. When I showed up the morning of my scheduled service I was informed they could not promise to get to it and wanted it left over the weekend. Service staff didn't even seem interested in trying to keep their commitments. There are too many alternate options to waste time with them. More

Sarah was such a great help! She did everything she could to get us a great deal and was always so friendly. She is the reason I am enjoying my new car today. I would recommend her to everyone! to get us a great deal and was always so friendly. She is the reason I am enjoying my new car today. I would recommend her to everyone! More

The service here is the best. I had the logo and emblem to put on my Nissan Cube. I do not know much about the new automobile finishes so I was reluctant to prepare and replace them myself. I went to the b to put on my Nissan Cube. I do not know much about the new automobile finishes so I was reluctant to prepare and replace them myself. I went to the body shop. Thanks to Shannon and Tim my car parts were in place and I was back on the road in less than 5 minutes total. They were very friendly and professional and I will not hesitate to take my vehicle there again if needed. More

I would like to thank sarah smith and charlie cox for all of there hard work on getting me into a new vehicle, I am very satisfied with the great customer service from you guys and i will be more than happy of there hard work on getting me into a new vehicle, I am very satisfied with the great customer service from you guys and i will be more than happy to reccommend customers to you guys. More

Buyer Beware! They are not to be trusted on any level. They talk down to women. this dealership is definitely a boys club while no integrity or class! They talk down to women. this dealership is definitely a boys club while no integrity or class! More