Ferman Chevrolet - Tampa - Service Center

Excellent Service advisor. Pays attention to detail, Listens to you. Kept me informed of my vehicle status. Pays attention to detail, Listens to you. Kept me informed of my vehicle status. More

I went into Chevy to get the Emissions recall done. I didnt have previous issues prior to going in. Apparently Chevy said they changed the O2 sensor and catalylic converter. I had my mechanic check, they didnt have previous issues prior to going in. Apparently Chevy said they changed the O2 sensor and catalylic converter. I had my mechanic check, they did not change my catalylic converter, and also left screws on my exhaust manifold lose and cracked it. I went to them and told them, and Chevy says they never touched my exhaust but who else did? Now they want me to pay $1400. Their trying to rip me off because Im a black single woman. I had to pay out of pocket elsewhere to get it done. Imagine how my how gas I was burning over $100 a week because of Chevy! I have receipts!. I called both the service manager and director with no call back! Crooks! More

We made an appointment to have the master switch for power windows fixed and a check engine light checked. When we arrived, I made the mistake of mentioning that we may have a small radiator leak and if power windows fixed and a check engine light checked. When we arrived, I made the mistake of mentioning that we may have a small radiator leak and if they could confirm that suspicion. They had our Traverse for over 2 and a half hours and nothing ended up getting fixed not even the master power windows switch that doesn't take much time to do. What did they do with all that time? Diagnosed a bunch of other things that we didn't ask for which would have been fine if they had prioritized what we knew we wanted fixed. I believe part of the reason the service was subpar is we had Ally Major Guard to supplement the bill and Mike Stevens gave us every indication he was skeptical of making it work today and therefore was not going to make any special effort to make it happen. I suppose it's my fault for not trusting my instincts and getting out of there right away. But we had a good experience using Ally with another dealership Stingray Chevrolet on a Saturday, so we hoped it would be a similar result here but that was not the reality at all. An absolute waste of time and I'm not looking forward to having to fight a bill for the time that they wasted to not fix the problems we informed them of ahead of time. Hopefully, others will read this and avoid a similar fate. More

Hello its me again. Well the saga continues Chapter 3. 4 months and 1 week know since this car has been in there svc. dept. for a transmission issue which is under warranty .What is funny they wont return months and 1 week know since this car has been in there svc. dept. for a transmission issue which is under warranty .What is funny they wont return a phone call but the minute you post a review the phone is ringing 8 the next morning. I was told that at this stage Gen. Manager would be alerted of this issue. Wow what a novel idea. That was approx. 10 days ago and of course no phone calls or correspondence as of now. Pretty consistent i will say. Stay tuned i will see you soon. A.R.. More

Excelente service provided by the sales person Josh Campbell everything went smooth and fast with the vehicle's purchased. And w/ Joseph Leggett service department Campbell everything went smooth and fast with the vehicle's purchased. And w/ Joseph Leggett service department More

Very helpful and easy to work with Merrick is great everyone was empathetic to our horrible GM corp exp. if you actually call today I’ll be shocked everyone was empathetic to our horrible GM corp exp. if you actually call today I’ll be shocked More

Go somewhere else! Horrible customer service and poor workmanship. Thursday- I brought my car in for an oil change. I had an 11:00 appointment. I waited thinking it wouldn't take long since I had a workmanship. Thursday- I brought my car in for an oil change. I had an 11:00 appointment. I waited thinking it wouldn't take long since I had an appointment. 12:30 comes and I go check on it. I was told oil change wasn't finished yet and it had to have a recall fixed as well. I was told Rick was supposed to have come to talk to me about it. He never did. They tried to call him but if course he was at lunch and no one could reach him. I finally get my car back at 1:30. Sunday - My husband says it looks like my car is leaving oil due to what liked like oil in the driveway. Monday - We do my car off at our mechanic thinking they just didn't tighten something. I get a call saying the oil cap was never put back on and there is oil all over the engine. It was not drivable. Ferman had to tow my car from the mechanic back to the dealership. Tuesday- They still have my car and after calling and leaving messages, no one has called us back. If I could give 0 stars I would More