Ferman Chevrolet - Tampa - Service Center

We made an appointment to have the master switch for power windows fixed and a check engine light checked. When we arrived, I made the mistake of mentioning that we may have a small radiator leak and if power windows fixed and a check engine light checked. When we arrived, I made the mistake of mentioning that we may have a small radiator leak and if they could confirm that suspicion. They had our Traverse for over 2 and a half hours and nothing ended up getting fixed not even the master power windows switch that doesn't take much time to do. What did they do with all that time? Diagnosed a bunch of other things that we didn't ask for which would have been fine if they had prioritized what we knew we wanted fixed. I believe part of the reason the service was subpar is we had Ally Major Guard to supplement the bill and Mike Stevens gave us every indication he was skeptical of making it work today and therefore was not going to make any special effort to make it happen. I suppose it's my fault for not trusting my instincts and getting out of there right away. But we had a good experience using Ally with another dealership Stingray Chevrolet on a Saturday, so we hoped it would be a similar result here but that was not the reality at all. An absolute waste of time and I'm not looking forward to having to fight a bill for the time that they wasted to not fix the problems we informed them of ahead of time. Hopefully, others will read this and avoid a similar fate. More

Hello its me again. Well the saga continues Chapter 3. 4 months and 1 week know since this car has been in there svc. dept. for a transmission issue which is under warranty .What is funny they wont return months and 1 week know since this car has been in there svc. dept. for a transmission issue which is under warranty .What is funny they wont return a phone call but the minute you post a review the phone is ringing 8 the next morning. I was told that at this stage Gen. Manager would be alerted of this issue. Wow what a novel idea. That was approx. 10 days ago and of course no phone calls or correspondence as of now. Pretty consistent i will say. Stay tuned i will see you soon. A.R.. More

Excelente service provided by the sales person Josh Campbell everything went smooth and fast with the vehicle's purchased. And w/ Joseph Leggett service department Campbell everything went smooth and fast with the vehicle's purchased. And w/ Joseph Leggett service department More

Very helpful and easy to work with Merrick is great everyone was empathetic to our horrible GM corp exp. if you actually call today I’ll be shocked everyone was empathetic to our horrible GM corp exp. if you actually call today I’ll be shocked More

Go somewhere else! Horrible customer service and poor workmanship. Thursday- I brought my car in for an oil change. I had an 11:00 appointment. I waited thinking it wouldn't take long since I had a workmanship. Thursday- I brought my car in for an oil change. I had an 11:00 appointment. I waited thinking it wouldn't take long since I had an appointment. 12:30 comes and I go check on it. I was told oil change wasn't finished yet and it had to have a recall fixed as well. I was told Rick was supposed to have come to talk to me about it. He never did. They tried to call him but if course he was at lunch and no one could reach him. I finally get my car back at 1:30. Sunday - My husband says it looks like my car is leaving oil due to what liked like oil in the driveway. Monday - We do my car off at our mechanic thinking they just didn't tighten something. I get a call saying the oil cap was never put back on and there is oil all over the engine. It was not drivable. Ferman had to tow my car from the mechanic back to the dealership. Tuesday- They still have my car and after calling and leaving messages, no one has called us back. If I could give 0 stars I would More

Good service no complaints having warranties definitely helps with cost. Everyone that has assisted me with purchases and services have been nothing short of amazing. helps with cost. Everyone that has assisted me with purchases and services have been nothing short of amazing. More

This is a Service Department Review:So my A/C went out This is a Service Department Review: So my A/C went out in my 2018 Silverado. We have gotten all of our service at Ferman since. We have had issues This is a Service Department Review: So my A/C went out in my 2018 Silverado. We have gotten all of our service at Ferman since. We have had issues along the way but quietly worked through them. After today I have to say I just have to review. Brian, the service manager I am convinced doesn’t care to serve customers. Shocking, I know. My A/C went on Monday the 26th. I called the dealership immediately and the earliest they could schedule me was today the 28th. That’s fine, we dealt with the sweltering heat of Florida and we’re patient because we do not expect immediate service. However, the problem exists when you tell me that you (Dealership Service Department) can schedule my repair at 1pm and then I take a half day off from work, because you know, I still have to do that (work). I arrived at 12:45pm for a 1:30pm appointment and spoke with service advisor Manny. Manny told me unfortunately they could not get my vehicle in today but I could leave it and they would get to it when they can get to it but definitely not today. No offer for loaner no offer for anything really. I asked to speak with Brian, who we had trouble reaching in the past with other issues and he wouldn’t even give us the courtesy of coming out to speak with us. As in past experience when our vehicle wasn’t painted correctly after an accident, he never returned calls or emails and we had to show up one day and just work through multiple employees to get his attention. So here we are, in Florida, in July barreling into August with no A/C and the best they can go is another week. We are both seniors and the heat is unbearable for us. Not to mention the vacation time I lost by burning a half day for this appointment and will need to take an entire day off next week to get it repaired. We are well under warranty as well as purchased an extended warranty. We will be using a different dealer moving forward as we have HAD IT WITH BRIAN THE NO SHOW! More

For starters, Miles has one of the best customer service I’ve ever seen. It really was a pleasure negotiating with him. He tried his best to get me the best deal posible. At the end of the day, he was able I’ve ever seen. It really was a pleasure negotiating with him. He tried his best to get me the best deal posible. At the end of the day, he was able to pull up a deal I was comfortable with. More

The Ferman Team is always at the top of their game. Brian Woolery kept me updated on the events that were taking place over the 2 weeks it took to fix my truck. Woolery kept me updated on the events that were taking place over the 2 weeks it took to fix my truck. More