Ferman Chevrolet - Tampa - Service Center

I didn’t have time to wait on my car for service…. I had a driver by the name of Cade give me a ride home. He was extremely nice and professional. Thanks for the complimentary drive home and great driv I had a driver by the name of Cade give me a ride home. He was extremely nice and professional. Thanks for the complimentary drive home and great driver to take me so I didn’t waste my time waiting. More

Francisco was knowledgeable, professional, courteous, and responsive. He will be my go to in the future. Everything I went in for was accomplished with high quality and was accomplished quickly. The customer responsive. He will be my go to in the future. Everything I went in for was accomplished with high quality and was accomplished quickly. The customer service area is perfect for getting work done while you wait. More

Choose a different GM dealership! ! The worst customer service!! They do not stand behind there products! Worst service Dept. They don’t care about there customers. ! The worst customer service!! They do not stand behind there products! Worst service Dept. They don’t care about there customers. More

I've been going to Ferman Chevrolet for five years now. My sales person is Gary and he is great! Never pushes anything on you that you don't need at the time. Always calls back and gets in you for service. My sales person is Gary and he is great! Never pushes anything on you that you don't need at the time. Always calls back and gets in you for service. He is always pleasant and a gentleman. He is ACES!! The world needs more people like Gary who care and smile. More

Ordered a Tonneau cover for my Truck. They told me 2-3 weeks. Finally at 5 weeks it came in. I made an appointment to get it installed at 1:45. They told me 2 hours to install. I waited i They told me 2-3 weeks. Finally at 5 weeks it came in. I made an appointment to get it installed at 1:45. They told me 2 hours to install. I waited in the waiting room since I had no ride home and I live too far the shuttle. After 2 hours they come and tell me it’s a 4 hour job and they can’t do it. I can either cleave my truck overnight (wasn’t an option unfortunately) or come back at 8am tomorrow for them to do it. So, I will spend more than 6 hours in their waiting room for them to install the cover. I guess I need to find a new dealership for service. They didn’t touch my truck for 2 hours and I had an appointment. I guess my time doesn’t matter. More

Very nice to make deals with them . It was a pleasure it is my 5th car I buy from them It was a pleasure it is my 5th car I buy from them More

On March 31, I brought in a used 2015 Equinox I had purchased elsewhere. (I moved too slowly to get a similar one at Ferman.) I learned a hard lesson about the meaning of AS-IS. The On Star mechanism d purchased elsewhere. (I moved too slowly to get a similar one at Ferman.) I learned a hard lesson about the meaning of AS-IS. The On Star mechanism did not work, nor did the backup camera. I brought the car in, but my service manager was out, meaning that somebody had to double up on people. The process took longer than I thought, given that no work was done that day and that it took more time to find my car once I was “ready.” I was surprised but not shocked that the On Star button was $493 and that the camera was $159. On Friday, May 6, I received a call from a service manager, possibly Robert?, who said that one of the items was in. I required about the other, and it turned out that both had come in. I made an appointment with him for Monday, May 9, at 9 a.m. I arrived Monday, only to discover that I did NOT have an appointment. (I also met a woman later in the waiting area who had the same thing happen to her.) It took half an hour for Merrick to get to me. Finally, they took my vehicle to do the necessary work. Finally, it was ready. I confess that my naïveté did not allow me to imagine that the cost of labor to install the $493 On Star item would be $700 or that the cost of labor to install the $159 backup camera would be $540. I know now that I should inquire in advance about the labor costs of such project, since they were double the cost of the parts. Additionally, I have on two occasions had my 2018 Equinox in for work and mentioned specifically that my mechanic said I have a cracked catalytic converter. I was told I did not and was sent home with the check engine light still on (it still is). I have purchased two new vehicles from Ferman, and I may do so in the future, but in our mutual interest I will take my vehicle repairs elsewhere. I believe I could have done better than $1400 for those installations. P.S. I was so rattled when I left the dealership after spending $700 to get the $500 On Star part installed that I did not notice that the light is still RED and that On Star STILL does not work. More

My service advisor very knowledgeable great experience Gary Vogt answered all my questions u created a customer for life! Gary Vogt answered all my questions u created a customer for life! More

It was good, Luis is a great salesman, attentive, professional,covering all details. I will definitely go back to him. As far as service I was not great last year. professional,covering all details. I will definitely go back to him. As far as service I was not great last year. More