Ferman Chevrolet - Tampa - Service Center

Worst service experience in 40 years- Purchased new Silvarado truck in 5/2014, had flat tire, called onstar referred to Chevy roadside assistance at 9am, promised service within 1 hour, a Purchased new Silvarado truck in 5/2014, had flat tire, called onstar referred to Chevy roadside assistance at 9am, promised service within 1 hour, after 1 1/2 hours, called to find out that service provider could not come due to police obligations, asked for another provider responded within the hour, 1130 finally changed tire, took truck to ferman to get tire plugged, 15 minute job, did not leave ferman till 206pm. If this is chevy idea of service go elsewhere, I would not buy another truck or car at ferman, buyer beware. More

Service Writer: Passive Aggressive and Shocking Behavior I took my son's Chevy Colorado to Ferman Cheverolet's Brandon Service Center for an ignition problem. The truck does not start 3 to 4 times a week an I took my son's Chevy Colorado to Ferman Cheverolet's Brandon Service Center for an ignition problem. The truck does not start 3 to 4 times a week and my son has to let it sit for 10 - 15 mnts before trying the ignition again. it also stalled on him while driving. He has had problem after problem for years with this truck. First problem with Mr. Sutton: he is highly passive aggressive. I mentioned to Mr. Sutton that we have had problems with this truck since it was purchased and he proceeded to read the dates and times the truck was serviced to demonstrate that they were only a handful, then asked if there were more problems than listed. I told him that the truck was taken to a private mechanic for many of the problems. His response was to look at my fiance and say, "Yeah, the truck must have been taken to a private mechanic." I could not see any other reason to read back the vehicle maintenance issues, than to make a passive point that he did not feel the problems were systematic. Regardless, a brand new vehicle that is driven less than 50 miles a week (to school, work, and home w/in a 4 miles of each other) should not have any problems within the first 4 years, let alone 10, other than the regular wear and tear. Bottom line, Mr. Sutton should have just said something sympathetic and then shut his mouth. Second problem with Mr. Sutton: when I mentioned that there are myriads of car forums that specifically discuss other Chevy Colorado truck owners with the exact same ignition problem, he responded, "If you look up any negative reviews about any merchandise, you will find it." This just pissed me off, because we were not searching for reviews, but a specific mechanical problem with our truck. Third problem with Mr. Sutton: When I asked if the truck stalling could possibly be linked to the ignition not working properly, he mistook this question to mean that I was inquiring about all of the recent recalls that involved Chevy vehicles stalling during operation. He immediately dove into a diatribe about how it was the owner's fault in those cases. His explanation is almost verbatim... You see, those ignition problems were caused by people having too many keys on their key chains and they were speeding down bumpy roads, as I myself like to do." "The weight of the keys and the speeding down the bumpy roads turned the key 30 degrees to the off position and all those people had to really do was just reach down and turn the key back on." My fiance and I were dumbstruck. We were confused as to why he was explaining this problem in this manner, because people have died due to this mechanical failure, the manufacture has accepted responsibility for the mechanical default, and the manufacturer has recalled the vehicles. So, why Mr. Sutton was placing the blame on the vehicle operators was an irresponsible and egregious notion to claim. And, are vehicles not made to drive through all kinds of conditions? I do not recall the victims of these ignition debacles driving down a dusty dirt country road towards their ranch home, but driving in regular traffic on an asphalt road. Egregious, just down right naughty of Mr. Sutton. Mr. Sutton desperately needs a Human Resource course and stat! We have already shared out experience with family and friends. I wonder if the dealership knows he is placing blame for a vehicle recall on the vehicle owners? We were shocked and disappointed. We will never do business there again. Apparently, the mechanics literally started truck and turned it off for over an hour to replicate the problem, to which it did not occur. My son still faces the same ignition problems at the same frequency. This is frustrating, but we will be taking it to our private mechanic. It is cheaper and more efficient. More

Saved our vacation We were driving straight through from Michigan for for an overnight stay in Florida and were catching a cruise ship the next day which was a Sunday. We were driving straight through from Michigan for for an overnight stay in Florida and were catching a cruise ship the next day which was a Sunday. We were about 2 hours from our destination when we noticed our vehicle was making a funny sound from the wheel. Luckily On star pointed us to Ferman Chevrolet as the closest dealership. They were able to get us right in and fix our car while we ate breakfast. Everyone was very friendly and sympathetic to our issue. If we were not able to get in and get our vehicle fixed that day, it would have been tough to find someone on a Sunday to do the repair and hence we would have missed our cruise! If we lived in Florida, this would certainly be our dealership of choice. Bruce Noonan was our service advisor, he was great, and very friendly!!!!! Definitely recommend this dealership. More

Ferman would not do warranty work on my car. It was only a nail in the tire but they said I would have to pay first and be reimbursed. I don't understand this because once you get the auth from the company a nail in the tire but they said I would have to pay first and be reimbursed. I don't understand this because once you get the auth from the company that is as good as getting your money. Who cares if it that day or the next day! This is not the first bad experience with their service department which is why I did not buy my vehicle from them. I drove to St. Pete to get my tire repaired and they were very sorry it happened and even moved me to the front of the line so I could get to work. The manager was supposed to call me about this problem and didn't even bother!!! Our loyal Chevy family is FOREVER done with Ferman! GM will be getting an email about their terrible customer service today! More

My 2001 Chevolet Tracker broke down exiting out of the Tampa airport. First exit I came to pulled off and had it towed to nearest Chevy Dealer. A little afraid of what cost was to come going to a dealer Tampa airport. First exit I came to pulled off and had it towed to nearest Chevy Dealer. A little afraid of what cost was to come going to a dealer, but my fears were for naught. Very friendly Dave,or is it Brian I think that is his name, called me right away and assured me it would be taken care of promptly. Called later to give me the Cost of fixing, I thought high but then had my brother checked out the pricing with his Auto Repair and the pricing was right on. My brother lives in California, so I thought it was comparable. We were leaving on vacation with friends when this happen and were gone a week. I was able to leave the car and pick it up in a week, which worked out perfect. When arriving to pick up my car everyone I met was very kind, considerate, and so willing to take care of me. I had a wonderful experience with them. It means a lot these days for someone to truly listen to you and care about helping you as that isn't normally the case, especially when you are older and driving an older model car. No pressure of any kind to do anything else than what I needed. I really was blessed to have broke down near this dealership and to have peace of mind that it would be taken care of. I really liked the years warranty on their work. More

Took my wife's Impala in to deal with a Check Engine Light. The group there took the time to diagnose the problem completely. Turns out it was a bad sensor on the accelerator pedal and a serious safet Light. The group there took the time to diagnose the problem completely. Turns out it was a bad sensor on the accelerator pedal and a serious safety issue. Thank you for taking the time to make sure it was repaired right the first time. The life of my wife and children are very precious to me. More