Ferman Chevrolet - Tampa - Service Center

GREAT SERVICE VISIT AS EXPECTED... SERVICE AND ADVISOR (RYAN) WHERE GREAT AS USUAL... ITS ALWAYS GREAT HOWEVER,.... WHEN I WENT TO PAY FOR VISIT YOUR CASHIER CARD READER WOULD NO SERVICE AND ADVISOR (RYAN) WHERE GREAT AS USUAL... ITS ALWAYS GREAT HOWEVER,.... WHEN I WENT TO PAY FOR VISIT YOUR CASHIER CARD READER WOULD NOT READ MY CHIP ON A WORKING BofA MasterCard.. Subsequent checking proved the card was okay and validated by the BofA Branden brach ofc. !!?? Specifically, was told by teller that machine WOULD not read my chip .... Sooo it would be interesting to find out what was wrong.. luckey for me had enough cash to pay bill... /Rudy/ More

BEWARE HORRIBLE CUSTOMER SERVICE Get used to "we can't duplicate the problem so we can't do anything" and "you should call Chevrolet" DO NOT TRUST THEM to buy or service your vehicle. Get used to "we can't duplicate the problem so we can't do anything" and "you should call Chevrolet" DO NOT TRUST THEM to buy or service your vehicle. They treat you like they are doing you a favor to perform warranty work YOU PAID FOR. I was told today by The General manager (which I had to hunt down and ignored several calls and emails) that I should be happy that they gave me a loaner after 4 trips for the same issue and Basically told me to find a different dealer to service my car. Mind you because the issue happened while I was not there, in their mind it didn't happen and they cant do anything. When you pay the obscene amount for a vehicle that has a warranty is it crazy to expect that it works? Or is it crazy to think that a warranty should mean that when broke it gets fixed? Evidently, Ferman Chevrolet interprets this differently than I. The customer experience manager Tommy tried to help, and I hate that I had to name him here but I can tell when someone agrees with what you are saying but has to hold the line. I guess I am crazy. They have no idea how to communicate or the slightest clue about customer service. Do yourself a favor and drive the extra couple miles to a different place. More

Excellent Service Dept My 14 Chevy Cruze needed serviced, we had taken it to another dealership and wasn't happy with them so this is the 2nd time we have had it to Ferman f My 14 Chevy Cruze needed serviced, we had taken it to another dealership and wasn't happy with them so this is the 2nd time we have had it to Ferman for different problems and both times they have treated us very well and taken care of our car great. Would definitely recommend Ferman to anybody. They go the extra mile to make sure you know what is going on and why. Thanks for keeping us on the road. Dave L More

I didn't even go in to buy a car!!!!! I went in because my 2012 Chevy Traverse A/C had quit. I was advised the repair would be $1000 by my service advisor, Ralph Nardin. Seeing my dismay a I went in because my 2012 Chevy Traverse A/C had quit. I was advised the repair would be $1000 by my service advisor, Ralph Nardin. Seeing my dismay at the cost, he suggested trading the vehicle in on a new vehicle. Ralph walked me over and introduced me to Tracey Pendino. Tracey did a wonderful job making me feel at ease with the idea of trading my used vehicle in, and showed me the possibilities of getting a new vehicle for equal or smaller monthly payments. She introduced me to Marckell Johnson. Now mind you, I was just there for a service and still against a new purchase up to this point. Marckell quickly got past my apprehension. He showed me a 2016 Chevy Traverse just off a 1 yr lease. Low price, warranty out to 120k miles, low mileage. Marckell then did the magic; he reminded why I was there in the first place. To keep my family happy, safe, and comfortable. And I could do all that with no out of pocket expense today, all for $200 less a month!!!!! Great Job by Marckell and the rest of the team!!!!! More

Lazy mechanic I brought my 2013 Equinox LT for a punctured tire with a nail embedded in it, oil change, and tire rotation. It was a nice day outside, so I decided t I brought my 2013 Equinox LT for a punctured tire with a nail embedded in it, oil change, and tire rotation. It was a nice day outside, so I decided to watch my car as the mechanic worked on it. The mechanic was lazy and did not do the tire rotation. I was called to the service desk to pay the bill. The service coordinator apologized and told me he would fill up my gas tank which I greatly appreciate and have a mechanic rotate the tires. I can only hope the mechanic 'really' did a good job patching the tire and I don't have a tire blowout on I75 and he changed the oil. More

No Service By Service This is the second time in a row my windshield wiper fluid was bone dry when I got the car back from the service department. Doesn't your oil change This is the second time in a row my windshield wiper fluid was bone dry when I got the car back from the service department. Doesn't your oil change service include topping off of all fluids with each oil change? While this is minor it simply makes me question whether or not the other services, specifically the actual changing of the oil, happened. It's known that having service done at a dealership is more expensive then going to a location like Tires Plus, but I pay the extra because I want to have confidence that my Chevy is being taken care of by people who know Chevy. Frankly I'm far from having that level of comfort. Over a year ago I contact the dealership with my displeasure of my radio/command center not being fixed. Last quarter I contacted the dealership with my displeasure of the windshield wiper fluid not being filled after getting my oil change. I've received no response from either of those so I'm pretty confident I won't receive a response on this. Still you asked so I'm sharing. More

Andrew, Gary & The Entire Chevy Dealership, Are the Very Be THEY KEEP MY CHEVY TRAILBLAZER RUNNING LIKE a dream! smooth as silk each & every time it is there for service! From the Cashiers, to the Service Adv THEY KEEP MY CHEVY TRAILBLAZER RUNNING LIKE a dream! smooth as silk each & every time it is there for service! From the Cashiers, to the Service Advisors -the Mechanics - The Technicans The WELCOME GAL At the Service Department ! They are a perfect bunch of wonderful on ADAMO/FERMAN GREAT VAN Drivers that are excellent drivers & bring you safely home in the dealers COURTESY VAN More

Very supportive!! We are a local non-profit 501 (c) (3) organization who supports our American Heroes (Veterans, Military Service Members, First Responders, Blue, Silve We are a local non-profit 501 (c) (3) organization who supports our American Heroes (Veterans, Military Service Members, First Responders, Blue, Silver & Gold Star Families). We had a Chevy Aveo donated to our organization but the car only had 1 key. Ferman Chevrolet was AWESOME. They helped us get 2 more keys and their management and customer service was so supportive!! Thank you Ferman!! My Warrior's Place Ruskin, FL More

2016 Camaro SS I want to start off by saying Corvette Tommy and Denny from the collision shop were stand up guys and they made my experience as trouble free has pos I want to start off by saying Corvette Tommy and Denny from the collision shop were stand up guys and they made my experience as trouble free has possible. I bought a white 2016 Camaro SS and I started to see paint flaws in the right angle of light, I was worried that the old saying once you sign the dotted line your stuck and Ferman would not correct the issues, but nope Tommy took great care of me and getting the issues rectified quickly. He got with Denny and he took care of all the paint issues. Denny did a great job of getting the paint corrected. I was back and forth to the shop due to them not being able to see the flaws in the right angle as the car being white and after each time I dropped my car off Tommy made sure I got a rental for my troubles. Then I get a call from Tommy stating he wants to give me a care package for all the trouble I went thru, he didn’t have to do that but he did. I figure I write up a review on how my adventure went to let people know there are still dealerships out there that treat you like family. Thanks Ferman of Tampa for making my experience pleasant as possible, you have some great employees working there. David More

Disappointed Not happy or satisfied with the service that was performed on my vehicle or with the service agents professionalism towards me on the phone regarding Not happy or satisfied with the service that was performed on my vehicle or with the service agents professionalism towards me on the phone regarding me advising him that my vehicle still was experiencing issues. I left a voicemail message for a service manager to call me back last week and still have not received a call back. Sad and very disappointed!!! More