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Ferman Chevrolet - Tampa - Service Center
Tampa, FL
676 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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676 Reviews of Ferman Chevrolet - Tampa - Service Center
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May 13, 2017
great good professional organization where the service to customer comes first. Reasonable scheduling and convenience for the service customer. Service ad good professional organization where the service to customer comes first. Reasonable scheduling and convenience for the service customer. Service advisor was very professional and courteous. More
by jj
Employees Worked With
Brian Rabeau
May 09, 2017
An Outstanding Service and Level of Professionalism I would like to express my sincere appreciation to Tommy Farruggio in first place. EVERYTIME, not just once, I mean EVERYTIME, I go to Ferman Chevrole I would like to express my sincere appreciation to Tommy Farruggio in first place. EVERYTIME, not just once, I mean EVERYTIME, I go to Ferman Chevrolet the outstanding level of professionalism by this gentleman is out of question. Indeed he is taking the extra time to solve any conflict, issue or even making a better deal for you as a customer and as a friend. Not to mention the "BIG" Howard from the service department. He really provided the service I need for my Corvette and took care other little things that I didn't notice while my Stingray was still in service and still charge me the same amount of money for the same regular service. When I go to Ferman, I not just go to do a service on my car or to buy a car, but to visit my friends and thanks them for the outstanding level of service and professionalism. God bless them and God bless Ferman Chevrolet and their people. More
by cesarcano06
May 05, 2017
Excellent no pressure sale! Randy was an exceptional sales person. He was knowledgeable and helpful. He represented Ferman as old man Ferman would have expected. He just one m Randy was an exceptional sales person. He was knowledgeable and helpful. He represented Ferman as old man Ferman would have expected. He just one more reason to go to Ferman for all vehicle purchases. More
by jbp357
Employees Worked With
Randy Hearn
May 02, 2017
thank you thank you so much Thank you for listening and doing as promised. Thank you for caring and understanding my needs. I would like to thank Jason Wells for helping us get t Thank you for listening and doing as promised. Thank you for caring and understanding my needs. I would like to thank Jason Wells for helping us get the truck we wanted. and a super big thank you to Tommy for getting things done as promised. you both are the greatest! Thank you body shop for making my tail gate all new again. love it! More
by Lynne
May 02, 2017
Loyal customer-unhappy with tire dept!!! I've always had good/decent service and interaction. Bought my Silverado 1500 brand new in 2015-got the tire warranty and the everything else warranty I've always had good/decent service and interaction. Bought my Silverado 1500 brand new in 2015-got the tire warranty and the everything else warranty. Would have recommended this dealership to anyone. Well don't be fooled by their tire warranty. I had the misfortune of running over some roofing nails-literally got nails in every tire. Take it to ferman-they replaced front two tires under the warranty and plugged the back two tires. Well my truck is a rear wheel drive. My back tires didn't have a lot of tread to begin with. So they leave the balder tires on the back, put the new ones up front and a week or so later at 40 mph my truck hydroplaned off 301 into a light pole. Yeah I'm not real happy. More
by Rachelfoy24
Employees Worked With
April 27, 2017
Calming Gary V. and the service team at Ferman calmed my fears, put me in a loaner and helped transfer my mountain of swimming and school equipment. Gary kep Gary V. and the service team at Ferman calmed my fears, put me in a loaner and helped transfer my mountain of swimming and school equipment. Gary kept me posted as to status of my repairs. I was very stressed when various indicator lights came on. I was told, "bring it right in." Best news is the repairs came in under the estimate. More
by Beth
Employees Worked With
Gary Vogt, David
April 17, 2017
Maintenance Service was very good. I like going back because they have a history of the maintenance service they have performed over the lifetime of the car. Service was very good. I like going back because they have a history of the maintenance service they have performed over the lifetime of the car. More
by Robert M Turner
Employees Worked With
Didn't work with any of the above.
April 17, 2017
GREAT SERVICE VISIT AS EXPECTED... SERVICE AND ADVISOR (RYAN) WHERE GREAT AS USUAL... ITS ALWAYS GREAT HOWEVER,.... WHEN I WENT TO PAY FOR VISIT YOUR CASHIER CARD READER WOULD NO SERVICE AND ADVISOR (RYAN) WHERE GREAT AS USUAL... ITS ALWAYS GREAT HOWEVER,.... WHEN I WENT TO PAY FOR VISIT YOUR CASHIER CARD READER WOULD NOT READ MY CHIP ON A WORKING BofA MasterCard.. Subsequent checking proved the card was okay and validated by the BofA Branden brach ofc. !!?? Specifically, was told by teller that machine WOULD not read my chip .... Sooo it would be interesting to find out what was wrong.. luckey for me had enough cash to pay bill... /Rudy/ More
by CAMARO
Employees Worked With
Ryan service advisor
March 30, 2017
BEWARE HORRIBLE CUSTOMER SERVICE Get used to "we can't duplicate the problem so we can't do anything" and "you should call Chevrolet" DO NOT TRUST THEM to buy or service your vehicle. Get used to "we can't duplicate the problem so we can't do anything" and "you should call Chevrolet" DO NOT TRUST THEM to buy or service your vehicle. They treat you like they are doing you a favor to perform warranty work YOU PAID FOR. I was told today by The General manager (which I had to hunt down and ignored several calls and emails) that I should be happy that they gave me a loaner after 4 trips for the same issue and Basically told me to find a different dealer to service my car. Mind you because the issue happened while I was not there, in their mind it didn't happen and they cant do anything. When you pay the obscene amount for a vehicle that has a warranty is it crazy to expect that it works? Or is it crazy to think that a warranty should mean that when broke it gets fixed? Evidently, Ferman Chevrolet interprets this differently than I. The customer experience manager Tommy tried to help, and I hate that I had to name him here but I can tell when someone agrees with what you are saying but has to hold the line. I guess I am crazy. They have no idea how to communicate or the slightest clue about customer service. Do yourself a favor and drive the extra couple miles to a different place. More
by You know
Employees Worked With
March 24, 2017
Excellent Service Dept My 14 Chevy Cruze needed serviced, we had taken it to another dealership and wasn't happy with them so this is the 2nd time we have had it to Ferman f My 14 Chevy Cruze needed serviced, we had taken it to another dealership and wasn't happy with them so this is the 2nd time we have had it to Ferman for different problems and both times they have treated us very well and taken care of our car great. Would definitely recommend Ferman to anybody. They go the extra mile to make sure you know what is going on and why. Thanks for keeping us on the road. Dave L More
by Dave Lyons
Employees Worked With
Bruce
