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Ferman Chevrolet - Tampa - Service Center

Tampa, FL

3.5
679 Reviews

679 Reviews of Ferman Chevrolet - Tampa - Service Center

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May 18, 2017

100% satisfied I was very satisfied with my experience. From making the appointment to the customer service on to the work that was completed. I took my car in for More

by Satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rabeau
May 22, 2017 -

Ferman Chevrolet - Tampa responded

Thank you for the great review. Very pleased to hear that you had a great experience at the dealership. If there is ever something I may assist you with at the dealership please don't hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com .

May 16, 2017

There was alittle confusion on my appointment at first. I w I was previously rejected by the service dept 3 months prior. Cause me to seek service elsewhere. However..the service dept made up for it. A littl More

by Innocent1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce was 5 stars; others were brushing me off.
May 18, 2017 -

Ferman Chevrolet - Tampa responded

Thank you for the comments. Very pleased to hear that you had a great experience at the dealership and working with Bruce. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

May 15, 2017

Ferman Chevrolet of Tampa Corvette Service Excellent service on my 2015 Corvette Stingray. Gary Vogt checked me in at 9:10 and work was completed by 10. Thanks Ferman Service for an excellent More

by Bill Mck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Farruggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Vogt
May 15, 2017 -

Ferman Chevrolet - Tampa responded

Thank you Bill for the great review. Very pleased to hear that you had a great experience at the dealership. If there is ever something I may assist you with at the dealership please don't hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com .

May 13, 2017

great good professional organization where the service to customer comes first. Reasonable scheduling and convenience for the service customer. Service ad More

by jj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rabeau
May 18, 2017 -

Ferman Chevrolet - Tampa responded

JJ, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with us and working With Brian Rabeau in service. If there is anything I can help you with at any time please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

May 09, 2017

An Outstanding Service and Level of Professionalism I would like to express my sincere appreciation to Tommy Farruggio in first place. EVERYTIME, not just once, I mean EVERYTIME, I go to Ferman Chevrole More

by cesarcano06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Farruggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
May 18, 2017 -

Ferman Chevrolet - Tampa responded

It's always a pleasure working with you Cesar. On behalf us all of us at Ferman Chevrolet of Tampa, I would like to thank you for sharing this great review about our dealership! We are thrilled that you had a great experience. Our goal as always is 100% guest satisfaction. If there is anything I can help you with going forward please don't hesitate to contact me anytime. Again thank you for the awesome review and being a part of the Ferman family. Tommy Farruggio Guest Experience Manager & Corvette Manager thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

May 05, 2017

Excellent no pressure sale! Randy was an exceptional sales person. He was knowledgeable and helpful. He represented Ferman as old man Ferman would have expected. He just one m More

by jbp357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Hearn
May 18, 2017 -

Ferman Chevrolet - Tampa responded

Thank you for the awesome comment. Very pleased to hear that you had a great experience at the dealership working with Randy. Our goal as always is 100% guest satisfaction as Mr Ferman Sr. always instilled in everyone over the years at Ferman. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

May 02, 2017

thank you thank you so much Thank you for listening and doing as promised. Thank you for caring and understanding my needs. I would like to thank Jason Wells for helping us get t More

by Lynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Farruggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Wells
May 18, 2017 -

Ferman Chevrolet - Tampa responded

Thank you Lynne for the great review and it was my pleasure in making everything work out for you. Very pleased to hear that you had a great experience at the dealership and also working with Jason and myself. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

May 19, 2017 -

Lynne responded

Tommy I can not thank you enough for all you have done. I LOVE my truck. After going to several other dealerships and talking to many on the phone JASON WELLS is the only one who listened to my wants and needs to make it happen. I highly recommencement Jason Wells to any one looking to buy a new Chevy. You wont be sorry. Thank you both so so much!

May 02, 2017

Loyal customer-unhappy with tire dept!!! I've always had good/decent service and interaction. Bought my Silverado 1500 brand new in 2015-got the tire warranty and the everything else warranty More

by Rachelfoy24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 02, 2017 -

Ferman Chevrolet - Tampa responded

Hi Rachel, First let me start off with that your tire warranty policy is a road hazard warranty and NOT a wear and tear policy. When you were in the dealership on 2/11/17 prior to any issues as far as nails in the tires it was recommended by your service adviser that you should replace all four tire based on tire wear which at that time the vehicle had 41,896.00 miles on that set of tires. You refused to pay for replacing the tires. On 2/20/17 with 42,140 miles just a little over one week later you returned to the dealership with nails in three of your four tires. The two front tires were replaced and covered by your tire warranty policy. The one rear tire (not two rear tires as you mentioned), that had a nail which was repair by patching the tire not plugging as per your warranty company. So on 2/20 the two front tires were replaced and the left rear tire was repaired. It was also noted on your invoice a repaired tire no longer carries the speed rating originally certified by the manufacturer. Then on 3/20/17 at 43,782 miles you returned to the dealership stating you felt a vibration at 70 MPH. At that time the tire balance was checked and also checked the road force on all four tires. Tires were balanced as needed and vehicle was tested within legal speed limits and no vibration was observed. You asked today why we couldn’t just replace the rear two tire. The one rear tire that we repaired as per your warranty policy was repair and the other did not have road damage. So you would have had to pay for the rear two tires which we offered to sell you the tires at cost and no labor to install them if you wanted to replace them which was recommended to you which you once again refused the service to be done to your vehicle. Your warranty policy did exactly what it was supposed to do. It does not pay for 43,782 mile normal wear and tear. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

April 27, 2017

Calming Gary V. and the service team at Ferman calmed my fears, put me in a loaner and helped transfer my mountain of swimming and school equipment. Gary kep More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Vogt, David
May 18, 2017 -

Ferman Chevrolet - Tampa responded

Hello Beth, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with us and working with Gary in service. If there is anything I can help you with at any time please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

April 17, 2017

Maintenance Service was very good. I like going back because they have a history of the maintenance service they have performed over the lifetime of the car. More

by Robert M Turner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't work with any of the above.
May 18, 2017 -

Ferman Chevrolet - Tampa responded

Thank you Robert. Very pleased to hear that you had a great experience at the dealership. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

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