Ferman Chevrolet - Tampa - Service Center

Disapointed I brought my car in for service.I asked for a loaner vehicle while mine was going to be in the shop for awhile .I was told at that time that they (the I brought my car in for service.I asked for a loaner vehicle while mine was going to be in the shop for awhile .I was told at that time that they (the dealer, Ferman Chevy), no longer has loaners for that purpose. I asked 3 separate people about the Policy and I received 3 separate answers. #1 Told me that it was because of a new policy that GM has passed on to the dealership #2 Told me that the loaners were getting to beat up, and as a result of that the dealer ( Ferman Chevy) was loosing money on the resale of those vehicles.#3.Told me that GM has a new policy in place where the only vehicles covered have to fall into a range of 3 years old , and or 30,000 miles to be eligible for a loaner. Ok so now who to believe here? This tells me that Ferman Chevy is clueless on their policies...if in fact it is even a policy. I had to leave my car overnight, and I now had to go get a rental car.At the rental car company, I was asked for a P.O. #.I was told that the dealer (Ferman Chevy) always provides a P.O. # for the rentals as the dealer would then pay the rental company for the vehicle.I called back to the dealer and asked if they were supposed to give me a P.O. # and I was told no. The rep told me that I had to pay for the rental myself, but that I could get a car at the same rate as the dealer could get. I told all of this to the renal agent, and he told me that he has never heard of the dealer (Ferman Chevy) ever doing that to anybody. He went on to tell me that they always provide a P.O. # and pick up the bill for the customer.Then the car rental went on to tell me that the cheapest vehicle they had was at a rate of $62 a day. I received my car back from Ferman Chevy the next day along with a bill or $941.The rental was $62, and $6 for the gas that I had to replace as well. This is complete nonsense , and ignorance on your part.You should provide loaners to your customers as a convenience to them. Yes, you will lose some of the value due to wear and tear of the vehicle.That is the cost of doing business. From a customers stand point that means a lot though.It will bring the customer back to you time, and time again. Then when it is time to buy a new car those same customers will return to you. I HAD plans to do that exact same thing with Ferman Chevy .Now because of your lack of customer service , I will go elsewhere. I will go where the customer is genuinely appreciated...In the mean time if you want to stay in business, I would make some observations from the others who are doing well because of their customer service. Also I would like to add that in the past the people working there have cleaned out All of my change , and my change holder from my console....Here's an idea..So now with all the money that you are saving from your non loaner policy, you can pay your thieves more money so they don't have to steal from your customers that you are running off in one way or another anyways...And yes ..I brought this up to a service rep, and he told me that he was sorry for my loss, and the next time that I return please clean out my console prior to dropping it off...This is something that I shouldn't have to worry about from a reputable dealer. I shouldn't have to consider stripping my car down of everything valuable prior to service More

Service The service I received it was better than what I expected. Very pleased with the service received. The atmosphere very comfortable and friendly. Waiti The service I received it was better than what I expected. Very pleased with the service received. The atmosphere very comfortable and friendly. Waiting area set for customer to feel like home. More

Air Compressor warranty I was very disappointed because the Air Compressor should have been warranted. They tried to show me a pinhole, that they said we had to pay for. I was very disappointed because the Air Compressor should have been warranted. They tried to show me a pinhole, that they said we had to pay for. More

Waiting on us We needed a second set of keys for our slightly used Corvette purchased at Ferman Chevrolet in Tampa. We were told when to come, where to go, and how We needed a second set of keys for our slightly used Corvette purchased at Ferman Chevrolet in Tampa. We were told when to come, where to go, and how long it would take. We were in and out in just a few minutes; job well done. Our salesman , Phil Goodpastor, even came out and said hello and reconnected with us after the sale. Most excellent -- that's why that is our SECOND Corvette from Ferman. More

Over 3 hours for an oilchange Service booked for 9.30 am drove away from the dealership at 1.00pm. Disgraceful. Could have had an oil change locally in 10 minutes. What is wrong Service booked for 9.30 am drove away from the dealership at 1.00pm. Disgraceful. Could have had an oil change locally in 10 minutes. What is wrong with your system ? More

Long Time Relationship Accessible, friendly, and quality work; the most important aspects. Not the fastest or the least costly; the less important aspects. In comparison Accessible, friendly, and quality work; the most important aspects. Not the fastest or the least costly; the less important aspects. In comparison with other Dealerships, Ferman continues to rank high in my book, and I’ve been buying and getting service at Ferman for over 30 years. More

Excellent customer service and follow up. My car repair was hassle-free and the Ferman collision center made the process seamless and convenient. When my car was ready, I was not able to pic My car repair was hassle-free and the Ferman collision center made the process seamless and convenient. When my car was ready, I was not able to pick it up for 2 days due to business meetings. Ferman was very accommodating and allowed me to pick up my car later. So glad Ferman is just minutes away from my home. Highly recommend Ferman dealership from car sales, service and repairs! More

Good people that are focused on solving the problem. It took three attempts to figure out the issue with the vehicles infotainment system, but John and his team that are focused on solving the problem. It took three attempts to figure out the issue with the vehicles infotainment system, but John and his team made it as painless as possible. More

Collision Center They did a poor alignment on my rear hatch door. Scratched up the fresh tint and gave me the car back filthy! My new Chevy Traverse was given the trea They did a poor alignment on my rear hatch door. Scratched up the fresh tint and gave me the car back filthy! My new Chevy Traverse was given the treatment I might have expected at econopaint on a 1987 with an cheap accident repair! More

Service Employees at Ferman are always very helpful and professional. Robin in finance is very knowledble. Jorge is a great salesman and very honest. My overa Employees at Ferman are always very helpful and professional. Robin in finance is very knowledble. Jorge is a great salesman and very honest. My overall experience was very good. More