Ferman Chevrolet - Tampa - Service Center

Collision center I have never been happier with a transaction as with Ferman. The staff called me everyday and gave me a full detail on where the progress was on my ca I have never been happier with a transaction as with Ferman. The staff called me everyday and gave me a full detail on where the progress was on my car. Keep up the good work. If this is the way Fermans complete staff is, I'll be buying next car from Ferman. Thanks again for everything. More

Repairs completed on time. Service was excellent! Repairs were done on time. Customer service was beyond my expectations Chris Schuller and Heather (didn’t get her last name) ke Service was excellent! Repairs were done on time. Customer service was beyond my expectations Chris Schuller and Heather (didn’t get her last name) kept me updated on the status of my vehicle, answered all my questions and made the process easy. Professional, caring, and very friendly staff. More

Wonderful I had a great experience with all that I had contact with.They all knew their jobs really well.The break room and bathrooms were really clean. I had a great experience with all that I had contact with.They all knew their jobs really well.The break room and bathrooms were really clean. More

Just Moved to Area. Extremely Impressed by Ferman Chevrolet! From making appointment online,the confirmations, being treated wonderfully from the moment of arrival to my excellent Service Manager Merrick, made m From making appointment online,the confirmations, being treated wonderfully from the moment of arrival to my excellent Service Manager Merrick, made my visit to Ferman Chevrolet extremely pleasant! More

service excellent courteous friendly and always available when needed. follow-up to service needs always timely. I had an emergency at home. car would not st excellent courteous friendly and always available when needed. follow-up to service needs always timely. I had an emergency at home. car would not start. gave me the service number to call and took me in after my arrival at the dealership and fixed the problem. More

Excellent Service I was serviced well and taken good care of. Everything was performed in a timely manor and very professional. I look forward to bring my vehicle to be I was serviced well and taken good care of. Everything was performed in a timely manor and very professional. I look forward to bring my vehicle to be serviced. More

Ferman Chevy If you don’t mind waiting for two hours for an oil change and if you have an issue with your car. They don’t communicate with you on what the issue un If you don’t mind waiting for two hours for an oil change and if you have an issue with your car. They don’t communicate with you on what the issue until you I ask a question on the status. They kind a leave you hanging hoping that you don’t ask. If you are a strong believer in the word teamwork. Ferman Chevrolet is not the place for you. More

Fast and efficient I took my SUV in to find out why a service light on the dash had suddenly come on. They handled the problem quickly, did a total checkup, and made rec I took my SUV in to find out why a service light on the dash had suddenly come on. They handled the problem quickly, did a total checkup, and made recommendations for future work that would need to be completed. Very fast and efficient. More

Oil change Always a good experience when I take my truck in. Service waiting room comfortable and clean. They always keeps you informed on the work that's bei Always a good experience when I take my truck in. Service waiting room comfortable and clean. They always keeps you informed on the work that's being done or if they find anything else. More

Redemption This is a follow up to a review I left last week. The service center redeemed themselves by fixing my car. While the situation was inconvenient and This is a follow up to a review I left last week. The service center redeemed themselves by fixing my car. While the situation was inconvenient and expensive, they did everything they could to make it a little easier on me. I was provided a loaner car since my car was in the shop for over a week and provided a slight discount since the problem wasn't addressed the first time I brought the car in. Brian did everything he could to try and make my experience positive, it's just frustrating that it happened. In addition to the car troubles I was having, I didn't appreciate being asked multiple times by the same person about buying a new car instead of getting my existing car fixed while trying to get the loaner car. I had enough stress for the day, and I didn't need to keep explaining myself to the individual that I wasn't interested in buying a new car at that time. I honestly think this service center is too busy for their own good. Customers aren't provided the good quality service the first time around because they are so overwhelmed with trying to please everyone. I should have been provided A+ service the first time around instead of having to reach out to a manager. I have had a Hyundai and a Mazda, both of which have busy service centers, but the quality of service received at those locations in comparison to Chevy is drastically different. Hyundai provides a car wash for every service appointment, while Mazda makes the experience more personal and offers coupons. Both of these things are small tokens of appreciation for a customer's business. More