Ferman Chevrolet - Tampa - Service Center

Ferman Chevrolet Poor Customer Service, First and Last Visit....Our appontment was for 0930. Arrived at 925. Informed the individual that I had a service appointment at 0930 and my representative was Gato Visit....Our appontment was for 0930. Arrived at 925. Informed the individual that I had a service appointment at 0930 and my representative was Gator. We were informed that Gator was out and Francheso would assist us. We at in the car waiting for Franchesco. Sat there and sat there. Someone would stop by momentarily and stated they were getting someone to help us. Other representatives were attending to other customers but no one would sign us in. No one would log in the car for service. All the cars went around us. Talked to the Service Manager, Brian. He seemed not to care. We waited over 20 minutes to be logged in for our appt. In the meantime we were behind cars that arrived after us. Once the service rep Mike came to talk to us...we were told it would be a 3 hour wait. Unacceptable. Numerous cars went ahead of us...because no one wanted to fill in for GATOR...This should not be their first rodeo of filling in for a service rep. Poor Customer Service...NOT going back...First and Last visit. Ferman Chevrolet is the Worst! More

Denied emissions system warranty for catalytic converter that’s specifically stated in the 8 years/80,000 miles warranty. Then went to sales to inquire trade value and the agent never called us back. Misse that’s specifically stated in the 8 years/80,000 miles warranty. Then went to sales to inquire trade value and the agent never called us back. Missed several days of work waiting for vehicle in the shop. No repair, no trade, no phone calls. Never again. More

I had the first service done today to my 2023 Colorado Trail Boss, I purchased it about 3 months ago, Rebecca was my sales person. Since I'm about 50 miles away from the dealer, I decided to call Rebe Trail Boss, I purchased it about 3 months ago, Rebecca was my sales person. Since I'm about 50 miles away from the dealer, I decided to call Rebecca for additional information. As always she was great and very helpfull, actually she handled everything for me, I was in and out within the hour. Can say enough, thanks Rebecca. Oh, and service department was awsome too, no issues or delays. More

I made an appointment for 8:30 AM. I got there at 8:20 and spent a half hour checking in. The service guy I had the appointment with, Jeremy, told me he would call by 1:00 or 2:00 to l I got there at 8:20 and spent a half hour checking in. The service guy I had the appointment with, Jeremy, told me he would call by 1:00 or 2:00 to let me know what they had found. When I had not heard anything by 3:45 I sent a text asking what was going on. It took him a half hour to respond and tell me they hadn't even started to look at it yet! And they wouldn't get to it until the next day! And Jeremy didn't seem to care. More

The service department is poorly ran. I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of imme I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of immediately and her vehicle was serviced while mine was not taken back for over 90 minutes after my arrival and did not leave till 7pm this is my third time with bad service at Ferman and will look for another Dealer to handle my warranty for Chevy..... More

I always have a good experience with the sales force. The dealership has always treated me well. The dealership has always treated me well. More

All is good. Service was done as promised. Steve was very professional in handling my warranty work. Service was done as promised. Steve was very professional in handling my warranty work. More

I always have a great experience with Ferman Chevrolet. . Brian Worley's the best by far.. . Brian Worley's the best by far.. More