Ferman Chevrolet - Tampa - Service Center

Poor customer service According to staff the warranty expired in 5/29/18. Only 24k miles on truck. If that's the best chevy can do to help it will be the last one I own. I According to staff the warranty expired in 5/29/18. Only 24k miles on truck. If that's the best chevy can do to help it will be the last one I own. I reached out to the national customer service group for resolution. Truck is like brand new. More

One stop fix I received over an above service and unexpected courtesy. I hope I never have an accident but I will refer others. Thank you for taking care of my c I received over an above service and unexpected courtesy. I hope I never have an accident but I will refer others. Thank you for taking care of my car! More

Thorough and knowledgeable As much as I agonized over taking my new Traverse, High Country to the Dealership of origin, for service, because I am a perfectionist.... I was impre As much as I agonized over taking my new Traverse, High Country to the Dealership of origin, for service, because I am a perfectionist.... I was impressed with the very professional manner in which my issues were handled. We are currently waiting for notification of parts arriving, to complete the necessary repairs. At this writing, 06/18/18, the parts were ordered 7 days ago. We'll see what transpires from here. I will complete this survey, when we are finished. More

Repairs on 2017 SS hit on driver’s side front quarter Repairs conducted on SS were delayed due to parts availability. So far there has been no issues with repairs conducted by Ferman. A loaner vehicle was Repairs conducted on SS were delayed due to parts availability. So far there has been no issues with repairs conducted by Ferman. A loaner vehicle was provided after the vehicle had been at the repair shop for 32 days. Repairs were completed on the 35th day. Thank More

Very pleased with their service/ professionalisam and timlin Very timely and professional service. Very pleased with the overall visit and experience. They seem to be very organized and care about the schedules Very timely and professional service. Very pleased with the overall visit and experience. They seem to be very organized and care about the schedules and outcome for the customers. More

Fast and efficient service My experience with Ferman Collision was quite positive. I found the representative, Jorge Matos to be most helpful. Great experience, friendly servic My experience with Ferman Collision was quite positive. I found the representative, Jorge Matos to be most helpful. Great experience, friendly service. Work completed on time. More

Service Very good service, would recommend them to others. It was Worth the trip from Lakeland and we will be back again. Thank you to all. Very good service, would recommend them to others. It was Worth the trip from Lakeland and we will be back again. Thank you to all. More

Not good overall not good at all not very good at communication not very good at listening to customer when discussing issues with vehicle not very good at doi overall not good at all not very good at communication not very good at listening to customer when discussing issues with vehicle not very good at doing job asked to do More

Service personnel was friendly and helpful and kept me informed of what was needed to be done on my vehicle and possibly would be needed on the next visit. personnel was friendly and helpful and kept me informed of what was needed to be done on my vehicle and possibly would be needed on the next visit. More

Great Service Technican kept me posted on progress, got me a ride home and offered to pick me up at my home if I had no way on getting to Ferman. John kept me posted on progress, got me a ride home and offered to pick me up at my home if I had no way on getting to Ferman. John More