Ferman Chevrolet - Tampa - Service Center

On time My car was taken on time and I was kept informed of its progress.Howard was great to deal with. I have to return to get the recalled parts replaced an My car was taken on time and I was kept informed of its progress.Howard was great to deal with. I have to return to get the recalled parts replaced and hope Howard helps me that day too. More

They are great & keep you update on your car Brought my car there to the collision center to get fixed. I dealt with a couple of people for each department. I don't necesssarily remember their na Brought my car there to the collision center to get fixed. I dealt with a couple of people for each department. I don't necesssarily remember their names. But everybody I dealt with including the receptionist was very nice. They kept me fully inform on my car. Including all the phases it was going through etc. I highly would recommend ! More

Seamless experience I was absolutely impressed from the time I dropped my vehicle off for repair until I picked my vehicle up. The customer service team was amazing and I was absolutely impressed from the time I dropped my vehicle off for repair until I picked my vehicle up. The customer service team was amazing and kept me informed every single step of the way. I didn’t have to do anything but read my update text messages through so that I was aware of the progress. I didn’t need to contact the rental car company when the pick up date changed that was handled by the team. Awesome experience!!!! More

Excellent service It's always a pleasure doing business with Mr Vogt. Everytime I come there he makes the dealer ship experience that much better. great person to do s It's always a pleasure doing business with Mr Vogt. Everytime I come there he makes the dealer ship experience that much better. great person to do service business with More

Quick, easy, painless, very professional and positive Set up a weekend appointment around my work schedule to get my vehicle a free oil change, from Ferman for purchasing my certified used vehicle through Set up a weekend appointment around my work schedule to get my vehicle a free oil change, from Ferman for purchasing my certified used vehicle through them. Saved me the first $60+ and was completely quick and painless. Will have no second thoughts about using my next oil change coupon at Ferman. More

Overall a great experience Great overall experience, I worked with Brian Woolery and he was great. He diagnosed the problem quickly and repaired my car in a timely manner. He di Great overall experience, I worked with Brian Woolery and he was great. He diagnosed the problem quickly and repaired my car in a timely manner. He did a great job explaining what was wrong with car and how he would fix it. He even got the job done for less than the original quote, I would definitely come back for future service needs. More

Great service. Howard was and has always has been. I just trust the service I get with Howard's help!!!! I'm hoping the service manager gives him some acknowledgement. He is a great service person I ca I just trust the service I get with Howard's help!!!! I'm hoping the service manager gives him some acknowledgement. He is a great service person I can trust to go to. More

Ferman Service Gary Vogt is always helpful and goes aboveboard to make sure I have a good experience. The service is prompt and the lobby is customer friendly. Gary Vogt is always helpful and goes aboveboard to make sure I have a good experience. The service is prompt and the lobby is customer friendly. More

Excessive charges and aloof employees I purchased my car at Ferman in 2013 but recently moved to Georgia. On my drive back down, my ac went out and my windshield wiper sprayers stopped spr I purchased my car at Ferman in 2013 but recently moved to Georgia. On my drive back down, my ac went out and my windshield wiper sprayers stopped spraying. I called Ferman and was able to get it in for service the next day since I needed an oil change anyway, even though it meant driving from Spring Hill. Nothing was explained on the phone about cost to just LOOK at what was wrong. The service advisor I was scheduled with was not there when I dropped off my car at 7 am, and no one got around to even speaking to me until about 7:15. I was then told that each non-working item would cost $125 JUST TO LOOK AT. Considering the vehichle was only five years old, these two items should still have been in working condition. My appointment was at 10 am, but I was overnighting in Orlando. I explained this and that I’d be back to pick it up after only the oil change the next day. At 5 pm the service advisor I was assigned to (who I hadn’t met) called asking if I was picking up my car today because it was just then done with service. I re-explained that I was in Orlando and would be back around noon the next day to pick up. On the day of Pick-up, he was off. I went to the cashier (who reminded me of the DMV sloth from zootopia) who stated she had no record of my vehichle. she eventually got up and looked and found it. I paid, left, and traded my car in for a Kia the next day. I will never deal with Chevy again. More

Battery died Peter was awesome and attentive. His helper was equally attentive making sure I had everything needed before I left the shop. The shuttle driver was v Peter was awesome and attentive. His helper was equally attentive making sure I had everything needed before I left the shop. The shuttle driver was very people focused and had a great personality. More