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Ferman Chevrolet - Tampa - Service Center

Tampa, FL

3.6
677 Reviews

677 Reviews of Ferman Chevrolet - Tampa - Service Center

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July 03, 2018

Great Job -- Thank You I discovered my tire was flatwhen I went outside on Monday morning. I called the service department and before you know it, I was smiling again. More

by Bonoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Woolery
Jul 06, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 03, 2018

Wait time is to long Every time I've been there the service is to slow and end up waiting for my vehicle 1 1/2 hrs or more just for an oil change More

by tiralu2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Vogt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Rabeau
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Taylor, Pete Coley, Tim Day, Brezhnev D. Thorpe
Jul 06, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. I do apologize that you did not have a good experience in service. Please contact me so I can assist you with your needs. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-925

July 03, 2018

Check Engjine Light Check Engine Light, Takes forever to check in. I wouldn't recommend this for anyone else. No incentive to bring your car to the dealership. No ca More

by dalexander4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Just Pick One
Jul 06, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. I do apologize that you did not have a good experience in service. Please contact me so I can assist you with your needs. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-925

July 02, 2018

Very Professional. VERY PROFESSIONAL BY ALL INVOLVED. I was very happy that I was given a loaner car while my recall work was being done. Great Job!!!!!1 More

by NYYBOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MERRICK
Jul 02, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 02, 2018

SERVICE I CAME IN FOR ROUTINE MAINTENANCE. MY REGULAR SERVICE TECH WAS ON VACATION SO THEY ASSIGNED PETER AND HE WAS VERY HELPFUL AND KEPT ME INFORMED. VERY More

by pam.martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PETER IN SERVICE
Jul 02, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 02, 2018

Super job done Great friendly people go out of their way to make it right the first timed Very nice lounge area was very clean kept up the service consultant keep me More

by SDORAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rabeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Taylor
Jul 06, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 02, 2018

Service forever I had an awesome experience on a routine service. I was greeted upon arrival and the representative immediately added washer fluid. The advisor was More

by donmcginnis2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 06, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 02, 2018

To numerous No response from either sales manager, Andrew, or from Brad Vise. Not happy having a loaner car that was not the correct one. Misinformation from Na More

by HOLLYHOCK0
Recommend Dealer
No
Employees Worked With
Nada Altuama
Jul 06, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. I do apologize that you did not have a good experience in service. Please contact me so I can assist you with your needs. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-925

July 02, 2018

Had an oil change and tire rotation. Quick and courteous service. Got my car in and out in a timely fashion especially for being really busy. They recommended a service that was cost effe More

by MMCCALLUM10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rabeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Coley
Jul 06, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 02, 2018

Awful service my car sat there for 3 days after multiple pho Awful service my car sat there for 3 days only to tell me i needed a battery i asked if the could look to see what the clicking noice was when i turne More

by andrearichmond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Howard Nardin
Jul 06, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. I do apologize that you did not have a good experience in service. Please contact me so I can assist you with your needs. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-925

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