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Ferman Chevrolet - Tampa - Service Center

Tampa, FL

3.4
684 Reviews

684 Reviews of Ferman Chevrolet - Tampa - Service Center

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July 20, 2018

Oil change Gary on time with everything very good text and let me know that my car is ready with a text the van driver wonderful on-time very generous very nice More

by ROSASMITH196671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Vogt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 20, 2018

Good service I always have a pretty good experience, but wished the shuttle was available when they said it would be. Wasted 30 minutes waiting for shuttle had to More

by lrourk30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Vogt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 19, 2018

Courteous Service I have never had an issue with service in the two years since I purchased my vehicle from Brandon Ferman Chevrolet. Appointment or no appointment I al More

by tracyljordan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Nardin
Jul 20, 2018 -

Ferman Chevrolet - Tampa responded

Thank you good rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 19, 2018

bad setvice Bad service it took 2 visits one by tow truck and over 500.00 dollars to find out I had a dead battery they should have known the 1st time I cane in t More

by patriciam63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Sudak
Jul 20, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. Based on a 1 Star rating you did not have a good experience at the dealership. Please contact me so I can assist you with your needs. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 18, 2018

Truly professional Everyone was attentive and real professional. I was greeted in a timely manner and the service was excellent. Truly satisfied and will return to this More

by Gmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Woolery , Phillip Goodpaster
Jul 20, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 Star rating. Glad you had a great experience at the dealership. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 17, 2018

Initially Disappointed -but it was made right. Detail job could have been done a lot better. In my opinion, my 9yo daughter could have done a better job. I asked for the tires to be checked for More

by shimizu803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Farruggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Eyas
Jul 17, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. Based on your review I would assume that you did not have a good experience. I do apologize for that. Please contact me so I can assist you with your needs. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

Jul 18, 2018 -

Ferman Chevrolet - Tampa responded

Thank you Aimee for the great rating. You are very welcome. It was my pleasure to help in resolving your issues and I do apologize for for the problems you encountered. If you are back down in this area at anytime and I can be of any further assistance in the future please don't hesitate to contact me anytime. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 17, 2018

My service They work hard to be happy n time and get what needs to be done on time me . Now what could make it better is a car wash and the car sweep out before More

by EARUCH619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Vogt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. Happy to hear that everything worked out good for you at the dealership working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 17, 2018

Excellent Costumer Service Service was excellent all around. from Front desk assistants, and the service advisors were very friendly and helpfu. The quality of repairs was exc More

by csars777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Matos, Sol Maria Cruz, Cheryl Whitley
Jul 17, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. Happy to hear that everything worked out good for you at the dealership working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 17, 2018

Great customer service The whole experience was great. The team members worked as one unit and kept me updated on my car status. Even though it was very busy the day I went More

by amyr244
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rabeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emmanuel "Manny"
Jul 20, 2018 -

Ferman Chevrolet - Tampa responded

Thank you good rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 16, 2018

Oil Change When I pulled up to the service for my appointment. I was greeted by someone who got me checked in immediately. And then 5minutes my advisor Gary came More

by ame_lia_hol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Vogt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. Happy to hear that everything worked out good for you at the dealership working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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