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Ferman Chevrolet - Tampa - Service Center

Tampa, FL

3.5
680 Reviews

680 Reviews of Ferman Chevrolet - Tampa - Service Center

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July 18, 2018

Truly professional Everyone was attentive and real professional. I was greeted in a timely manner and the service was excellent. Truly satisfied and will return to this More

by Gmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Woolery , Phillip Goodpaster
Jul 20, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 Star rating. Glad you had a great experience at the dealership. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 17, 2018

Initially Disappointed -but it was made right. Detail job could have been done a lot better. In my opinion, my 9yo daughter could have done a better job. I asked for the tires to be checked for More

by shimizu803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Farruggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Eyas
Jul 17, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. Based on your review I would assume that you did not have a good experience. I do apologize for that. Please contact me so I can assist you with your needs. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

Jul 18, 2018 -

Ferman Chevrolet - Tampa responded

Thank you Aimee for the great rating. You are very welcome. It was my pleasure to help in resolving your issues and I do apologize for for the problems you encountered. If you are back down in this area at anytime and I can be of any further assistance in the future please don't hesitate to contact me anytime. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 17, 2018

My service They work hard to be happy n time and get what needs to be done on time me . Now what could make it better is a car wash and the car sweep out before More

by EARUCH619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Vogt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. Happy to hear that everything worked out good for you at the dealership working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 17, 2018

Excellent Costumer Service Service was excellent all around. from Front desk assistants, and the service advisors were very friendly and helpfu. The quality of repairs was exc More

by csars777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Matos, Sol Maria Cruz, Cheryl Whitley
Jul 17, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. Happy to hear that everything worked out good for you at the dealership working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 17, 2018

Great customer service The whole experience was great. The team members worked as one unit and kept me updated on my car status. Even though it was very busy the day I went More

by amyr244
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rabeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emmanuel "Manny"
Jul 20, 2018 -

Ferman Chevrolet - Tampa responded

Thank you good rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 16, 2018

Oil Change When I pulled up to the service for my appointment. I was greeted by someone who got me checked in immediately. And then 5minutes my advisor Gary came More

by ame_lia_hol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Vogt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. Happy to hear that everything worked out good for you at the dealership working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 16, 2018

Too many return trip Had air conditioning control fail 3 times had to go back 5 times. Held van for 5 days twice. It is just a cable please!!!! More

by Spodie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Frank Iarrobino, Howard Nardin
Jul 17, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. Based on your review I would assume that you did not have a good experience. I do apologize for that. Please contact me so I can assist you with your needs. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 16, 2018

Outstanding Great service Staff very helpful and answered all my questions.Service was completed in a timely manner I received a call once the service was complet More

by Clark555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Nardin
Jul 17, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 star rating. Happy to hear that everything worked out good for you at the dealership working with Howard. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 16, 2018

Better than I hoped for I hadn't had any body work done before and only heard bad things, so i was relieved that the body work went so well! More

by Jim S
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service department staff. I was a GEICO claim .
Jul 17, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. Happy to hear that everything worked out good for you at the dealership working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 16, 2018

Good overall service Went for service ended up upgrading to a new truck with no hassle , relatively quick considering it was very busy that day . All in all a good experie More

by cowboys14.jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenord , Brezhnev D. Thorpe
Jul 17, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. Happy to hear that everything worked out good for you at the dealership working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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