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Ferman Chevrolet - Tampa - Service Center

Tampa, FL

3.4
684 Reviews

684 Reviews of Ferman Chevrolet - Tampa - Service Center

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July 23, 2018

Rude behavior by service personnel. I strongly discourage this dealershiper to anyone seeking a new vehicle! The service dept is despicable. When voicing my complaint - they've had my More

by JULESLUCAS1
Recommend Dealer
No
Employees Worked With
Tommy Farruggio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. I do apologize that you did not have a good experience and that you feel that way. The comment you mentioned ("what do you want me to do about it") is correct.....it's just that you left out the back end of what was said which was.......:. "I can't go backwards and fix what has happened so whatever we need to do to make you happy and make it right just let me know". Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 23, 2018

Service in time Quality works in time, good services in the moment. I have serviced my vehícule at this location for everything. On last visit Steven took the time to More

by Efrain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven at Ferman Chevy
Jul 25, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the good rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 23, 2018

Did not do complete job Terrible service with tech. Did not put DEF fluid into truck at all told us he did we just needed to drive it. Explained to him that's not how it work More

by Guines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can not remember
Jul 25, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. I do apologize that you did not have a good experience. The experience you had is not the norm at the dealership. Please contact me so I can assist you in making it a great experience. At Ferman we want everyone to have a 5 Star experience Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 23, 2018

Excellent service and quality results I had body work to be performed through insurance from a fender bender. The insurance company made the appointment at Ferman. From the second I arriv More

by NO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ARX Team
Jul 25, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the good rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 23, 2018

Steve was very helpful! Steve was very helpful & went above & beyond to make sure I was pleased with my service. I am very pleased with the service provided. Thank you! More

by kellymfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Jul 25, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the good rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 21, 2018

First class. Always honest .Gary is the best in service!! Love the service! I will come back when I need the best service. I can always trust their judgement and fairness. Gary always knows what's up. More

by JMARKS1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Vogt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 20, 2018

Thank you Great experience !! Jeremy has taken great care of us. My car is beautiful and the process has been fantastic. Thank you for everything you’ve done More

by Mamascar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Dye
Jul 20, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 Star rating. Glad you had a great experience at the dealership. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 20, 2018

Awesome! Gary is the best! Totally keep's my Cruze running top knotch. Always goes above an beyond for me! Excellent service department! Have been treated so n More

by SOUTHERNLADY316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Vogt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Coley, Ed Pol
Jul 20, 2018 -

Ferman Chevrolet - Tampa responded

Thank you good rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 20, 2018

Service Always receive great service from Gary and techs. If need explaining of services always have received a satisfactory answer. Thanks Gary for always ma More

by KRESTGIRL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Vogt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Taylor
Jul 20, 2018 -

Ferman Chevrolet - Tampa responded

Thank you good rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 20, 2018

Awesome service Easy to schedule, fast and friendly. Joe ferrintino was great and called me right away once my truck was finished. Definitely coming back for all of m More

by fastol83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe ferrintino
Jul 25, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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