Ferman Chevrolet - Tampa - Service Center

Ferman Chevrolet - Tampa in Brandon and Ferman Collision Centers (they blocked me to remove their tag) please tell me what is going on with my truck. It was dropped off at the Collision Center on July 11th Centers (they blocked me to remove their tag) please tell me what is going on with my truck. It was dropped off at the Collision Center on July 11th 2024 for a job I was told would take 1.5-2 months. The truck has gone back and forth between the Collision Center and the dealership for mechanical work. Communication is horrible at best. I can't get a straight answer from anyone as to when my truck will be done or where it stands. The new bed showed up at the end of July and then the day after Christmas I get an email stating the wrong bed was put on my truck. I was told by the Collision manager that the correct bed was there Jan 17th and truck would hopefully be ready by the 24th. Service writer then tells me on the 21st my bed was delivered and they were checking it in. So which is it? I had to call today about 12 times to finally get to talk to someone about my truck. I was told my truck was with the mechanic to make sure nothing else was needed after the bed was completed. I was also told they were going to get started prepping the bed... It's been there over a week and nothing has been done??? They said give them another week and a half and hopefully it will be done. Also, I've tracked my truck all month via the Chevrolet app and it has not moved from the parking lot on Crater Lane. Ferman likes to post all the good reviews they get, let's see you share this one. We are quickly coming up on 7 months that you've had my truck. 7 MONTHS. That's 7 months of making payments, making insurance payments, making Onstar payments, all for a truck I can't even see.....xxx are we doing? I've reached out to WFLA Shannon Behnken to hopefully make this known to the public. This is getting ridiculous. GM Customer Service is proving to be about as helpful as an ice scraper in Miami. I would not recommend this place at all. More

Top notch and totally perfessional in all aspects in customer service and car care. Bravo Zulu job well done. customer service and car care. Bravo Zulu job well done. More

Francisco was very helpful and courteous so thankful as my time going to Ferman as been great . my time going to Ferman as been great . More

Booked an oil change and recalls. .. Was charged 2x the amount listed on web site when booking. Was also charged for some kind of gas treatment, didn't want. Was also charged for ti .. Was charged 2x the amount listed on web site when booking. Was also charged for some kind of gas treatment, didn't want. Was also charged for tire rotation, didn't want. Took 5 hours to complete. No courtesy vehicle or shuttle. More

We have had zero positive interactions with the dealership, from purchasing the truck, to first oil change and now first service. Not 3, but 4 strikes. They currently have 97 Diesel vehicles for dealership, from purchasing the truck, to first oil change and now first service. Not 3, but 4 strikes. They currently have 97 Diesel vehicles for sale and 0 Diesel mechanics.... My 71K truck with 6600 miles had to go elsewhere for service. More

I had an overall great experience. Brian Woolery was very informative and thorough, explaining the work needed and very friendly throughout. I feel reassured and confident that my vehi Brian Woolery was very informative and thorough, explaining the work needed and very friendly throughout. I feel reassured and confident that my vehicle is in good, working condition and that should I have any further needs that I will receive the same assistance. More

Appointment was for 3:45 they took my truck in at 4:15 which wasn't to bad for dealer service. I asked that they don't put the service sticker on the windshield that I place the sticker between the courte which wasn't to bad for dealer service. I asked that they don't put the service sticker on the windshield that I place the sticker between the courtesy lights, that didn't happen, they put it on the windshield anyway !! When my pick up was done, after I paid with my debit card because paying with cash seemed to cause a hassle, I walked over to get in truck and noticed that I had more finger and hand prints on my truck then the new oil filter they put on !! Like hello, you get a truck in for an oil change and you don't notice it's as shinny as a new paint job so let me put hand prints ALL OVER THE the fender and the hood !! The over all experience was OK, but just OK, your service department should be excellent not OK !! You represent the back bone of General Motors, your not jiffy lube, every service that comes in no matter how simple should be treated with the utmost service concern and care !! I understand help is hard to find but your people need to go back to old school service ways and they need to out perform every other service place out there and go back to making the customer feel like there business matters and that it is not taken for granted just because your a dealer, yes my truck was serviced, did I feel like it mattered that I had it done there, no it didn't, I felt like you were doing me the favor instead of me giving you my service. You guys are OK, but if it was me in charge, every single employee of mine, every morning, would get a positive we are going to be excellent today and not just OK speech and I want to see customers face glow with being serviced above and beyond just OK no matter what service they came in for !!! If being just OK is fine with you then disregard this survey, if your troubled by it then I suggest you lite a fire under your employees xxx !! Have a good day..... More

Worst dealer I have ever had to work with. I wouldn't buy a car or get service at this dealership EVER. I would drive to Canada if needed to avoid using these folks. The last time I went in I wouldn't buy a car or get service at this dealership EVER. I would drive to Canada if needed to avoid using these folks. The last time I went in for an oil change and tire rotation, they FORGOT to put a lug nut on one of my tires. I had to go back to the dealer after I got home to get the lug nut put on. I just brought my truck in for "Chevy Shake" under warranty work. I made an appointment and when I arrived the crappy service advisor didn't know even what "Chevy shake" was -- meanwhile it is a fleetwide problem with many vehicles. He told me that I would need to leave my truck at the dealer for 3-4 months before they could get to it. I asked if I could then make an appointment in the transmission guys queue for 3 months from now. His response was NO, I would need to leave the truck at the dealer for that long. That is xx! I called two other dealers who could get my car scheduled a week from now, and they said it is crazy to ask someone to leave their car at the dealer for 3-4 months! My real rating would be NO STARS! TERRIBLE DEALER!!!!!!! More

He was very informative very knowledgeable he was able to handle my case when the other man was absent that day handle my case when the other man was absent that day More

We purchased a 2018 Equinox, new, back in the fall of 2017. The young salesman did a great job. Service over the years was terrible at best. When it takes 3 hours to perform an oil change that was sche 2017. The young salesman did a great job. Service over the years was terrible at best. When it takes 3 hours to perform an oil change that was scheduled, well that is unacceptable. In the end I got stuck with a $1500 (roughly) bill because an item that broke just before warranty was repaired. however it was not repaired properly. It was fully repaired but just after the warranty expired. I was told that I would received at least some of the money back but that never happened. In the end, their poor service sent me to Stingray Chevrolet. I just purchased a New 2024 Equinox, we really like the Equinox model, and we bought it from Stingray Chevrolet. I wont tell you were to go but I will say, DO NOT GO TO FERMAN CHEVROLET !!! More