Ferman Chevrolet - Tampa - Service Center

Great experiance The folks here are great and very communicative with updates on my vehicles maintenance. They worked to make sure my schedule would fit with the maint The folks here are great and very communicative with updates on my vehicles maintenance. They worked to make sure my schedule would fit with the maintenance. More

AMAZING EXPERIENCE AT FERMAN CHEVROLET TAMPA I have just gone through the most amazing experience at Ferman today. 9/7/2018 I have been a loyal customer for over 20 years and this was a whole I have just gone through the most amazing experience at Ferman today. 9/7/2018 I have been a loyal customer for over 20 years and this was a whole new experience. Due to an issue with my current truck, I have facing a major and costly repair, and due to the age of the truck it would also be a good time to trade but how do I trade a truck while it's in the shop? Manny in service put me in touch with my new Angel, Kayla Haroon. Manny also coordinated a rental while my vehicle was being evaluated and he coordinated with Kayla to get my truck appraised and evaluated before I arrived on Friday to swap out my rental for a loaner to help with the costs of repairs I was about to endure. I spoke with Kayla at length about my situation and she assured me that she had a solution at hand and she had a super star Nate Auvil who could make something happen that I would find amazing. I was on the fence before about buying a new truck right now, and really didnt want to wait 1 more year before doing this. Kalya put me in touch with Nate Auvil and we also spoke at length and the options and opportunities started to seem doable. Hours later when the 3 of us met in person, it was like a match made in heaven. In short order, it was like we were all best friends as we had so much in common. i was also still wary of how things will look on paper and how much is this going to cost. Nate assured me he did his homework and he would come in at the perfect price 1st time out of the gate. LOL, I have heard that before... Well much to my surprise, he did as promised. Not only did Ferman take my blown up truck off my hands and pay me a decent dollar for the tradein, they also took care of the repairs and made it all right. The price of the new truck was right where I expected it would be to make me happy and BINGO, we were done. Both Kayla and Nate spent plenty of time going over all sorts of details and even covered some amazing new features on the truck in my test drive. I had no idea trucks have turned into spaceships ;-) #1... without a doubt, this deal would not have gone to step #1 without Kayla.. She was the lynch pin in all of this. She picked Nate when I told her I wanted a truck expert and no games. #2... Nate delivered in every aspect you could imagine both as a super Ferman truck guy who really knows his stuff and also knows how to deliver a great deal, but also on a personal level when we both discovered common connections in our past. I shall now end my little novel about my Ferman experience and encourage anyone who loves Chevy's like I do to SEEK out FERMAN CHEVROLET and check out Kayla and Nate Almost forgot, my experience with Jeff Shegog Finance Manager was also a pleasant experience. This is the spot where I always dread since extras try to get added on. Options were offered and not pushed and I was given time to think over options and declined most of them but found some acceptable. Working with Jeff was a great experience in this area I never had before. Thank you Jeff Ok Really done now ;-) More

Much, much, much better I returned to the dealership to have them do a couple things I noticed they did not do the first time and recheck everything else they were supposed t I returned to the dealership to have them do a couple things I noticed they did not do the first time and recheck everything else they were supposed to have done. They took my truck in immediately to accomplish these items and in the meantime I had a chance to speak with both the Service Director and Service Manager. They were both extremely apologetic and assured me they would go through their camera images to find out where the breakdown was and then take the apprpriate action to make sure it wouldn’t happen again. The Director also told me to come to him directly the next time I needed any service and he would handle it to ensure everything is done properly. Honestly, I would have fired whoever was found responsible. So just a word to the wise, IF you do go to here for servicing make sure you double check everything afterwards. Also, ahead of time ask them to save any parts they replaced so they can show them to you afterwards. More

Bob G Silverado Service This was a 30k service for my truck. Appointment was quick service and service rep was very knowledgeable, courteous and professional. It was a good This was a 30k service for my truck. Appointment was quick service and service rep was very knowledgeable, courteous and professional. It was a good experience More

terrible experience I'm never coming back! Charged me $150 just to look at my car. Turns out the mechanic gave me wrong information then a team of greedy salesmen preceded to blow up my phone t Charged me $150 just to look at my car. Turns out the mechanic gave me wrong information then a team of greedy salesmen preceded to blow up my phone trying desperately to sell me a car. Greedy thief's! More

Excellent Service Gary Vogt is rated a ten in my book. The best service I ever received. Would work with Gary in the future for service on my vehicle Gary Vogt is rated a ten in my book. The best service I ever received. Would work with Gary in the future for service on my vehicle More

Everything was great Gary Vogt did a great job and was very helpful getting my vehicle out quickly. I will be back and have my mom bring her car in for service next week! Gary Vogt did a great job and was very helpful getting my vehicle out quickly. I will be back and have my mom bring her car in for service next week! More

Oil change Exceptional, took the time to answer and figure out what’s wrong with my vehicle. Waiting time was fair. People who work in the services dept are exce Exceptional, took the time to answer and figure out what’s wrong with my vehicle. Waiting time was fair. People who work in the services dept are excellent people. They really care. More

Repair Service Work on my car was done timely and I was kept well informed on status of work being performed. I also enjoyed waiting in a very clean waiting room. Work on my car was done timely and I was kept well informed on status of work being performed. I also enjoyed waiting in a very clean waiting room. More

No consideration for the wallet of the customer The Chevy Volt just stopped working on the highway and i was able to get to the side of the road. Called on star and had to wait for 2 hours before th The Chevy Volt just stopped working on the highway and i was able to get to the side of the road. Called on star and had to wait for 2 hours before the tow truck came. When the diagnostics were done I got the message I had to pay 10000 dollars to replace the main electric battery. After some internet searching it turns out the battery can be replaced in small parts for much lower costs. They just don't even know about this at Ferman. Instead they appreciated my car at 500 dollars and wanted to sell me a new car. Also they were not able to locate the car and key for hours the next day when the tow truck driver came to get it. More