Ferman Chevrolet - Tampa - Service Center

Oil change Exceptional, took the time to answer and figure out what’s wrong with my vehicle. Waiting time was fair. People who work in the services dept are exce Exceptional, took the time to answer and figure out what’s wrong with my vehicle. Waiting time was fair. People who work in the services dept are excellent people. They really care. More

Repair Service Work on my car was done timely and I was kept well informed on status of work being performed. I also enjoyed waiting in a very clean waiting room. Work on my car was done timely and I was kept well informed on status of work being performed. I also enjoyed waiting in a very clean waiting room. More

No consideration for the wallet of the customer The Chevy Volt just stopped working on the highway and i was able to get to the side of the road. Called on star and had to wait for 2 hours before th The Chevy Volt just stopped working on the highway and i was able to get to the side of the road. Called on star and had to wait for 2 hours before the tow truck came. When the diagnostics were done I got the message I had to pay 10000 dollars to replace the main electric battery. After some internet searching it turns out the battery can be replaced in small parts for much lower costs. They just don't even know about this at Ferman. Instead they appreciated my car at 500 dollars and wanted to sell me a new car. Also they were not able to locate the car and key for hours the next day when the tow truck driver came to get it. More

Wait time too long I had a 2:00 appointment, arrived at 1:50 and was checked in and told my customer service manager would be right with me. 15 minute later, the checki I had a 2:00 appointment, arrived at 1:50 and was checked in and told my customer service manager would be right with me. 15 minute later, the checkin representative came back and said that the manager had been delayed but be with me shortly. It was another 10 minute. 25 minutes just waiting to get my service started. The repair, a key fob coding was a 30 minute repair, but my time invested was 1 1/2 hours. Secondarily, the multiple emails and phone calls reminding me of my appointment was frustrating. I don't need daily reminders of my upcoming appointment. This is a time waster for me to have to deal with. More

Free shuttle Having the free shuttle was nice, and the employees were very nice. It dropped me off at the mall and contacted me when the car was done. Having the free shuttle was nice, and the employees were very nice. It dropped me off at the mall and contacted me when the car was done. More

Came in to get the front of my car fixed The front of the car looks brand new, and costumer service was superb, would recomend them to anyone. They were willing to answer any questions i had The front of the car looks brand new, and costumer service was superb, would recomend them to anyone. They were willing to answer any questions i had and were very professional. More

Brian Woolery is the absolute best! I was comfortable as soon as I arrived and was luckly greeted by Brian. The most outstanding service possible. I had issues with my vehicle, I had que I was comfortable as soon as I arrived and was luckly greeted by Brian. The most outstanding service possible. I had issues with my vehicle, I had questions, I had frustrations. I was relieved to be assisted with professionalism and respect. ALL of my questions were answered. I left the dealership with my car serviced as well as with knowledge and understanding of my vehicle. More

Oil change It was a pleasure to work with Peter., in the service department; very friendly and professional. Trust him with my vehicle’s service needs, future r It was a pleasure to work with Peter., in the service department; very friendly and professional. Trust him with my vehicle’s service needs, future repairs. More

Great Howard was awesome I have found a dealership that treats you like someone. The service from Howard and the service department is the best service I have ever received fr I have found a dealership that treats you like someone. The service from Howard and the service department is the best service I have ever received from a dealer. More

Great experience as always Thank you to the entire ferman Chevrolet team for doing a job very well done. As usual you'll make my experience very exciting, by me not being able t Thank you to the entire ferman Chevrolet team for doing a job very well done. As usual you'll make my experience very exciting, by me not being able to worry about nothing ,weather its a free shuttle to work or home ,drop or pick up or, once i had to get my tire change ,and you gave me another car for the next day ,thank you very much.(Bravo Zulu) More