Ferman Chevrolet - Tampa - Service Center

Wasn’t planning on buying a car but deal to good to turn dow Nice people, good service, great deals. Went in for service and got a new car offer I just couldn’t turn down. Love new car. Nice people, good service, great deals. Went in for service and got a new car offer I just couldn’t turn down. Love new car. More

See below. $800 to change a starter ? 2 wires, 2 bolts, and a battery cable. xxxxxxxx ! 2 hours to change it ? xxxxxxxx ! Being gouged cuz I'm from ohio, mo $800 to change a starter ? 2 wires, 2 bolts, and a battery cable. xxxxxxxx ! 2 hours to change it ? xxxxxxxx ! Being gouged cuz I'm from ohio, more likely. I was going to get an oil change, but I'd probably get charged $100 / quart here. More

Service for my vehicle The service could be improved for your customers. My car went into the ditch, was brought in on a tow truck. The repair included new radiators. Th The service could be improved for your customers. My car went into the ditch, was brought in on a tow truck. The repair included new radiators. The estimate total dollar amount was text to me. I had to ask for the proposal. I prefer a phone call to discuss the work and have any questions answered. It seemed quite impersonal. The driver who took me to pick up a rental was very nice, courteous and drove well. Thank you Upon arrival to pick up my car, it was not charged and not washed. Perhaps I'm accustomed to a higher end service center that treats the customer as a guest. I think more people would return to your service center if the service was improved. I think for the price I paid for the service a charge of the battery and a car wash to wash off the grass on the car would have me returning to your site for service again. More

Servicing my car The servicing of my 2017 Impala is and always been over the top. Thanks to my special service attendant Gary. Excellent service and attentiveness whil The servicing of my 2017 Impala is and always been over the top. Thanks to my special service attendant Gary. Excellent service and attentiveness while I waited. More

Lost a Customer - Bad Representation of Chevrolet Products I purchased a brand new 2017 Chevy Camaro from Ferman Chevrolet 2 years ago. I took it in today for an issue with hard shifting at 11k miles which th I purchased a brand new 2017 Chevy Camaro from Ferman Chevrolet 2 years ago. I took it in today for an issue with hard shifting at 11k miles which there is a bulletin out for a fix by updating ECU software. I requested this to be fulfilled. I have been experiencing this issue for some time now as well. Steve Liguori was the Service Advisor who was assigned to assist me with this issue. Upon picking up the vehicle he quoted his Manager (Brian Rabeau) by saying that because of a cold air intake and hi flow catalytic converter on the car they would not honor the warranty on the vehicle because it is not completely stock and that Chevrolet backs this up. The issue was there before the 2 bolt-ons but instead of providing good customer service they preferred to lose a customer and get an honest review from an honest person. Go Honda people but not from this dealership. Their lazy crooks.. More

Poor service department Had a bad experience with the service department. Had 2:00 appointment and arrived on time. By 2:15 had only talked to the greeter and decided to lo Had a bad experience with the service department. Had 2:00 appointment and arrived on time. By 2:15 had only talked to the greeter and decided to look for someone. Another service associate asked how I was and I ranted about the wait. He got another service associate to assist me. Long story short the service was not finished until 4:15. This was for a leak from a loose oil filter which ferman installed at the last oil change. The service department was only going to tighten the oil filter and top off the oil until a salesman intervened and got a complete oil change at no charge. More

Pleasent, timely and complete Gary Vogt is a one stop shop, all we have to do is show up. Gary will see to it that we get the service we need, nothing more and nothing less. Gary Vogt is a one stop shop, all we have to do is show up. Gary will see to it that we get the service we need, nothing more and nothing less. More

Lemons to lemonade I was having some car trouble and the service rep. Brian Woolery helped me with coordination of Nate Superstar Auvil to upgrade my truck seamlessly! I was having some car trouble and the service rep. Brian Woolery helped me with coordination of Nate Superstar Auvil to upgrade my truck seamlessly! More

Never called me back while car was in service Had my car in service for several days and service guy forgot to ever call me to tell me when the car was ready. I showed up 3 days later and no one h Had my car in service for several days and service guy forgot to ever call me to tell me when the car was ready. I showed up 3 days later and no one had even worked on it. I stayed waiting that day ALL day in lobby and it wasn't until I complained to the manager that my car magically got its oil changed and tires rotated. Worst Chevy dealership I have ever been to. More

Very poor technical service and very poo customer service l! I've had a very bad experience recently with Ferman Chevrolet of Tampa. After they installed a defective new battery that failed to hold a charge and I've had a very bad experience recently with Ferman Chevrolet of Tampa. After they installed a defective new battery that failed to hold a charge and was still under warranty (less than a year old) and refusing to replace the battery after multiple roadside breakdowns, I wrote a poor review of their organization that was read by management and they called me to come pick up my truck and refused to do any further work on it. This was confirmed by General Motors Corporate after I filed a complaint with them. More