Ferman Chevrolet - Tampa - Service Center

Terrible first service experience I scheduled a 10 am appointment for a basic service on a brand new vehicle with 6000 miles. 3 hours later I'm still here waiting. Brent my service adv I scheduled a 10 am appointment for a basic service on a brand new vehicle with 6000 miles. 3 hours later I'm still here waiting. Brent my service advisor seems to be ok, but I don't want to hear excuses on why it's taking so long. More

Service Everything was done on time and by well trained people. It would have been nice if the car had been vacuumed out. The outside is always clean. Th Everything was done on time and by well trained people. It would have been nice if the car had been vacuumed out. The outside is always clean. Thanks More

Customer service at German Chevrolet on Adamo drive is non ! I have been on the phone for at least 45 minutes on hold with the service department of Ferman Chevy on Adamo dr in Brandon Florida . The ultimate end I have been on the phone for at least 45 minutes on hold with the service department of Ferman Chevy on Adamo dr in Brandon Florida . The ultimate end of the call and hold always goes to voicemail of some guy named Gary Vogt it has been 5 hours since I left the first message no call back you can’t tell me this man is so busy that he can’t take 3 minutes of his time to return my call . I have a Chevy traverse 2016 and the a/c is broken and I live in Florida coincidently this is the second new traverse that this has happened to and the same time ! I am trying to make arrangements to get my car fixed and I have used ferman chevy several times before and they won’t pay any attention to me ! I don’t understand how a car delarship can be do rich that they turn away money from car repairs don’t use ferman the headache isn’t worth it and there is a lot of competition out there ! More

Fantastic customer service, great guy One of the most pleasant services I've given. The attention he has with me and my wife were extraordinary. This guy really knows how to make you feel One of the most pleasant services I've given. The attention he has with me and my wife were extraordinary. This guy really knows how to make you feel good about the service they give. Keep it up man. More

GREAT SVC ADVISOR "Gary" I have been a customer for 20 plus years of Ferman, Owned 3 Corvettes and 2 Comaro's as well From Ferman. Gary has always performed to the highest I have been a customer for 20 plus years of Ferman, Owned 3 Corvettes and 2 Comaro's as well From Ferman. Gary has always performed to the highest standards expected... I will strongl y recommend Ferman to any and all my associates. Well done... on time as promised... okay? More

Excellent customer service ! My wife & I have experienced excellent customer service, that’s why we purchased our 2014 Corvette Stingray from Ferman’s Chevrolet. If you have any My wife & I have experienced excellent customer service, that’s why we purchased our 2014 Corvette Stingray from Ferman’s Chevrolet. If you have any questions about Corvette’s let me recommend talking to Ferman’s “Guest Experience “ person, Tommy Farruggio. He’ll do his best to answer your questions & help you anyway he can. More

Martinez survey The service/repair of our vehicle was great. questions were answered as needed. Steven we better prepared then the others were in the past. He read The service/repair of our vehicle was great. questions were answered as needed. Steven we better prepared then the others were in the past. He read up on issues that the Colorado is having and was prepared to answer questions. We’ve been having issues with vehicle in the past and everyone was quick to just fix nothing and send me on my way. . More

Brian was exceptional . He knew what was wrong with my car as soon as he heard the noise it was making. My car was ready the next day and it drives better now than it did t . He knew what was wrong with my car as soon as he heard the noise it was making. My car was ready the next day and it drives better now than it did the day I bought it. More

horrible experience TOOK MY CAR IN FOR A SIMPLE REPAIR. NEVER GOT A CALL FROM THEM TO LET ME KNOW IF MY CAR WAS DONE. TRIED CALLING FOR OVER 2 HOURS BUT ALL I GOT WAS V TOOK MY CAR IN FOR A SIMPLE REPAIR. NEVER GOT A CALL FROM THEM TO LET ME KNOW IF MY CAR WAS DONE. TRIED CALLING FOR OVER 2 HOURS BUT ALL I GOT WAS VOICE MAILS TELLING ME TO LEAVE A MESSAGE BUT NEVER RECEIVED A RETURN CALL FROM ANYONE. NO HUMANS EVER ANSWERED THE PHONE EXCEPT FOR A KIND RECEPTIONIST WHO TOLD ME SHE WOULD TRY TO HAND CARRY A MESSAGE TO THE SERVICE DEPARTMENT TO CALL ME BUT ONCE AGAIN....NO CALLBACK!!!! SHE TOLD ME THIS IS A CONSTANT ISSUE! MY ADVISOR GAVE ME A CARD WITH HIS PERSONAL CELL NUMBER BUT HE NEVER ANSWERED AND NEVER RETURNED ANY OF MY CALLS. NOW IT IS CLOSING TIME AND I STILL HAVE NOT HEARD FROM ANYONE AND I AM WITHOUT MY CAR. WHAT REPAIR SHOP NEVER ANSWERS THE PHONE OR RETURNS ANY CALLS??? THE ANSWER IS FERMAN!!!!! More

My experience I bought two almost new vehicles in one week. One of them has major problems. They are doing a very poor job taking care of me. They brought it in I bought two almost new vehicles in one week. One of them has major problems. They are doing a very poor job taking care of me. They brought it in for servicing and they have tied it up longer than I even had it. More