Ferman Chevrolet - Tampa - Service Center

Good service no complaints having warranties definitely helps with cost. Everyone that has assisted me with purchases and services have been nothing short of amazing. helps with cost. Everyone that has assisted me with purchases and services have been nothing short of amazing. More

This is a Service Department Review:So my A/C went out This is a Service Department Review: So my A/C went out in my 2018 Silverado. We have gotten all of our service at Ferman since. We have had issues This is a Service Department Review: So my A/C went out in my 2018 Silverado. We have gotten all of our service at Ferman since. We have had issues along the way but quietly worked through them. After today I have to say I just have to review. Brian, the service manager I am convinced doesn’t care to serve customers. Shocking, I know. My A/C went on Monday the 26th. I called the dealership immediately and the earliest they could schedule me was today the 28th. That’s fine, we dealt with the sweltering heat of Florida and we’re patient because we do not expect immediate service. However, the problem exists when you tell me that you (Dealership Service Department) can schedule my repair at 1pm and then I take a half day off from work, because you know, I still have to do that (work). I arrived at 12:45pm for a 1:30pm appointment and spoke with service advisor Manny. Manny told me unfortunately they could not get my vehicle in today but I could leave it and they would get to it when they can get to it but definitely not today. No offer for loaner no offer for anything really. I asked to speak with Brian, who we had trouble reaching in the past with other issues and he wouldn’t even give us the courtesy of coming out to speak with us. As in past experience when our vehicle wasn’t painted correctly after an accident, he never returned calls or emails and we had to show up one day and just work through multiple employees to get his attention. So here we are, in Florida, in July barreling into August with no A/C and the best they can go is another week. We are both seniors and the heat is unbearable for us. Not to mention the vacation time I lost by burning a half day for this appointment and will need to take an entire day off next week to get it repaired. We are well under warranty as well as purchased an extended warranty. We will be using a different dealer moving forward as we have HAD IT WITH BRIAN THE NO SHOW! More

For starters, Miles has one of the best customer service I’ve ever seen. It really was a pleasure negotiating with him. He tried his best to get me the best deal posible. At the end of the day, he was able I’ve ever seen. It really was a pleasure negotiating with him. He tried his best to get me the best deal posible. At the end of the day, he was able to pull up a deal I was comfortable with. More

The Ferman Team is always at the top of their game. Brian Woolery kept me updated on the events that were taking place over the 2 weeks it took to fix my truck. Woolery kept me updated on the events that were taking place over the 2 weeks it took to fix my truck. More

YOU REALLY SHOULD CONSIDER GOING ELSEWHERE FOR SERVICE! My Ferman experience wasn’t what I’d expect from a Dealership! I was in town for a business and had a concern with my transmission on my Chevy Silver My Ferman experience wasn’t what I’d expect from a Dealership! I was in town for a business and had a concern with my transmission on my Chevy Silverado. They had an appointment for 2:00 pm on Wednesday so I dropped my truck off Tuesday evening. Wednesday morning @ 8:00am, I received a tx from a Service advisor Michael who said he’d stay in touch with me. I didn’t hear anything all day and send him a message @ 4:00pm requesting an update! I figured they had it all day and just as they’re about to leave for the day, I ask when it will be finished. His reply was we looked at it early and they had to keep it another day! This information would have been helpful earlier in the day so I can secure further transportation!!!! A loaner wasn’t even offered! Thank god I reached out to the dealership because they had may have never got back with me! Day 2 10:00am Thursday, I don’t hear anything from the dealership so I send Michael a message asking for an update. Around 11:00am I finally received a reply saying he needed to get with the technician. REALLY? They’ve had my truck over 12 working hours and they need to get with the technician? Thinking I’d get a call shortly, I wait all day for an update! Once again @ 3:45 I have to ask for a update! So an hour later @ 4:45pm I finally hear a response saying he got backed up? No other response other then that!!!!!!!!!! ISN’T THIS WHY APPOINTMENTS ARE MADE AND IF YOUR BACKED UP YOU DON’T ACCEPT NEW ONES! I NEVER RECEIVED A CALL OR TX THE REST OF THE DAY!!!!!! So apparently they decided to keep my truck for another day without contacting me!!!!!!!!!! I call the dealership to speak with someone in Service. My transferred goes right to voicemail!!!! I left a message asking for someone to contact me asap. I never heard anything back! I called the dealership to request speaking to someone in service and they said Service has went home for the day! Once again, I have no transportation and don’t even receiving a simple call saying they were holding my truck just shows the incompetence of this dealership!!!!!! Day 3 2:00pm Friday, Now I’m p!ssed !!!!!! I NEVER RECEIVED ANY CALLS FROM THE DEALERSHIP! I attempted to call and speak to the Service advisor! The transferred call goes right to voicemail!!!!!!! xxx I hang up and call back to speak to the Service manager and that goes to voicemail! Another call is placed for the General Manager and that goes to voicemail!!!! OMG I’m in town for business and I can’t believe this dealership doesn’t care about it’s customers and even simple communication!!!!!!! I call the dealership back for the 4th time and finally got to speak with someone named Mike in Service!!!!!! Actually this person had to be tracked down just to answer the phone! So I proceeded to inquire about my truck that they’ve had for 3 full days! The only response I got was we’re busy and might need to look at it!!!!!!! HOLY CRAP ARE YOU FREAKING KIDDING ME!!!!!!!!!!!!!!!! I said I need to leave town today and need my truck back asap! They had it all that time to only say we might need to look at it! Im going to mail them a xxxx picture just as a reminder since they liked “Looking @ it” I really hope the Management sees this review because this is a total disgrace!!!!!!!!! Hopefully someone losses their job for this incompetence! If Chevrolet would ever see this review I’m sure they wouldn’t be happy!!!!!!! Please go elsewhere for service for this dealership because they clearly don’t know how to take care of its customers! If I could give it a zero star I would do that first just to warn everyone! More

I had an appointment for an oil change and waited in my vehicle for 20 minutes to get written up for my service. And then it took 1 1/2 hours for an oil change. I didn’t see my service advisor from the ti vehicle for 20 minutes to get written up for my service. And then it took 1 1/2 hours for an oil change. I didn’t see my service advisor from the time I handed him the keys till he gave me my invoice. Then I started receiving emails telling me about the service I refused to get done when I was there... um, no one said anything to me about the service that I "refused". More

Marckell assisted me in finding a truck that would fit my needs. Marckell and Pete worked with me to help streamline the cost of my Silverado 1500 down to an affordable rate while including additional pro my needs. Marckell and Pete worked with me to help streamline the cost of my Silverado 1500 down to an affordable rate while including additional protections for my truck. Customer service here has been better than at many of the other local competitors. More

Bought a 2021 silverado in January, 5 months and 5500 miles later the engine fails. I have to have my truck towed to the dealership in Fri 5/21 approximately 10am. I call the dealership at 3pm that afte miles later the engine fails. I have to have my truck towed to the dealership in Fri 5/21 approximately 10am. I call the dealership at 3pm that afternoon and leave a message for a call back to let me know what's going on. 1 hour later still no call back so I show up at the dealership at 4pm, the service writer was so rude, doesn't even look at me just looking at his computer and says he hasn't even entered it into the system and won't be looked at till Monday. I say I need a loaner and he just says he doesn't have and can't do anything for me. I go talk to the service manager and he tells me they will look at it today and also mentioned they have no rentals. BTW there was NO cars in the service staging area so I don't understand how he was so busy he couldn't have my truck entered into the system. Saturday 5/22 they finally call me back and leave a message stating it has serious engine failure and that it will be checked out Monday and that they would give me a call back and also find a rental even if they have to go to a rental company. Monday 5/24 no call, shocker, I call and leave a message and no call back. Tuesday I call and no call back, Wednesday I call and no call back. Thursday and still no call back. Friday I call and they finally call me back saying it needs lifter and that they are on order. Still cant find a rental, doubtful, and says the lifters could take a week maybe two weeks to arrive. I am wasting money on Uber or lyft and will they reimburse me? Doubtful. This is the worst service I've ever had, it's a shame because I've bought 2 cars, had 1 lease and 1 currently leasing from Fermans Mazda dealership that's right next door and now 1 car from the Chevrolet dealership. I will definitely steer away anyone I know thinking of buying from there. More

Charged me over $800 for a missed diagnosis. The kept my truck in garage for over 6 weeks. The service people never answer or return calls. They ignore texts. Had to call GM Customer Service 3 times! This truck in garage for over 6 weeks. The service people never answer or return calls. They ignore texts. Had to call GM Customer Service 3 times! This is the WORST DEALERSHIP I HAVE EVER DELT WITH IN MY 50 YEARS OF GM VEHICLE OWNERSHIP! Warning... NEVER GO TO THIS DEALERSHI More

Michael Stevens doesn't follow up in a timely fashion. He prefers to communicate via the text feature vs. calling or returning your phone call. I'm currently waiting on a call back about a new inquiry from t prefers to communicate via the text feature vs. calling or returning your phone call. I'm currently waiting on a call back about a new inquiry from the Service department in general, it's been more than 24 hours since I left a message. The service department needs to improve it's customer service. More