Ferman Chevrolet - Tampa - Service Center

YOU REALLY SHOULD CONSIDER GOING ELSEWHERE FOR SERVICE! My Ferman experience wasn’t what I’d expect from a Dealership! I was in town for a business and had a concern with my transmission on my Chevy Silver My Ferman experience wasn’t what I’d expect from a Dealership! I was in town for a business and had a concern with my transmission on my Chevy Silverado. They had an appointment for 2:00 pm on Wednesday so I dropped my truck off Tuesday evening. Wednesday morning @ 8:00am, I received a tx from a Service advisor Michael who said he’d stay in touch with me. I didn’t hear anything all day and send him a message @ 4:00pm requesting an update! I figured they had it all day and just as they’re about to leave for the day, I ask when it will be finished. His reply was we looked at it early and they had to keep it another day! This information would have been helpful earlier in the day so I can secure further transportation!!!! A loaner wasn’t even offered! Thank god I reached out to the dealership because they had may have never got back with me! Day 2 10:00am Thursday, I don’t hear anything from the dealership so I send Michael a message asking for an update. Around 11:00am I finally received a reply saying he needed to get with the technician. REALLY? They’ve had my truck over 12 working hours and they need to get with the technician? Thinking I’d get a call shortly, I wait all day for an update! Once again @ 3:45 I have to ask for a update! So an hour later @ 4:45pm I finally hear a response saying he got backed up? No other response other then that!!!!!!!!!! ISN’T THIS WHY APPOINTMENTS ARE MADE AND IF YOUR BACKED UP YOU DON’T ACCEPT NEW ONES! I NEVER RECEIVED A CALL OR TX THE REST OF THE DAY!!!!!! So apparently they decided to keep my truck for another day without contacting me!!!!!!!!!! I call the dealership to speak with someone in Service. My transferred goes right to voicemail!!!! I left a message asking for someone to contact me asap. I never heard anything back! I called the dealership to request speaking to someone in service and they said Service has went home for the day! Once again, I have no transportation and don’t even receiving a simple call saying they were holding my truck just shows the incompetence of this dealership!!!!!! Day 3 2:00pm Friday, Now I’m p!ssed !!!!!! I NEVER RECEIVED ANY CALLS FROM THE DEALERSHIP! I attempted to call and speak to the Service advisor! The transferred call goes right to voicemail!!!!!!! xxx I hang up and call back to speak to the Service manager and that goes to voicemail! Another call is placed for the General Manager and that goes to voicemail!!!! OMG I’m in town for business and I can’t believe this dealership doesn’t care about it’s customers and even simple communication!!!!!!! I call the dealership back for the 4th time and finally got to speak with someone named Mike in Service!!!!!! Actually this person had to be tracked down just to answer the phone! So I proceeded to inquire about my truck that they’ve had for 3 full days! The only response I got was we’re busy and might need to look at it!!!!!!! HOLY CRAP ARE YOU FREAKING KIDDING ME!!!!!!!!!!!!!!!! I said I need to leave town today and need my truck back asap! They had it all that time to only say we might need to look at it! Im going to mail them a xxxx picture just as a reminder since they liked “Looking @ it” I really hope the Management sees this review because this is a total disgrace!!!!!!!!! Hopefully someone losses their job for this incompetence! If Chevrolet would ever see this review I’m sure they wouldn’t be happy!!!!!!! Please go elsewhere for service for this dealership because they clearly don’t know how to take care of its customers! If I could give it a zero star I would do that first just to warn everyone! More

I had an appointment for an oil change and waited in my vehicle for 20 minutes to get written up for my service. And then it took 1 1/2 hours for an oil change. I didn’t see my service advisor from the ti vehicle for 20 minutes to get written up for my service. And then it took 1 1/2 hours for an oil change. I didn’t see my service advisor from the time I handed him the keys till he gave me my invoice. Then I started receiving emails telling me about the service I refused to get done when I was there... um, no one said anything to me about the service that I "refused". More

Marckell assisted me in finding a truck that would fit my needs. Marckell and Pete worked with me to help streamline the cost of my Silverado 1500 down to an affordable rate while including additional pro my needs. Marckell and Pete worked with me to help streamline the cost of my Silverado 1500 down to an affordable rate while including additional protections for my truck. Customer service here has been better than at many of the other local competitors. More

Bought a 2021 silverado in January, 5 months and 5500 miles later the engine fails. I have to have my truck towed to the dealership in Fri 5/21 approximately 10am. I call the dealership at 3pm that afte miles later the engine fails. I have to have my truck towed to the dealership in Fri 5/21 approximately 10am. I call the dealership at 3pm that afternoon and leave a message for a call back to let me know what's going on. 1 hour later still no call back so I show up at the dealership at 4pm, the service writer was so rude, doesn't even look at me just looking at his computer and says he hasn't even entered it into the system and won't be looked at till Monday. I say I need a loaner and he just says he doesn't have and can't do anything for me. I go talk to the service manager and he tells me they will look at it today and also mentioned they have no rentals. BTW there was NO cars in the service staging area so I don't understand how he was so busy he couldn't have my truck entered into the system. Saturday 5/22 they finally call me back and leave a message stating it has serious engine failure and that it will be checked out Monday and that they would give me a call back and also find a rental even if they have to go to a rental company. Monday 5/24 no call, shocker, I call and leave a message and no call back. Tuesday I call and no call back, Wednesday I call and no call back. Thursday and still no call back. Friday I call and they finally call me back saying it needs lifter and that they are on order. Still cant find a rental, doubtful, and says the lifters could take a week maybe two weeks to arrive. I am wasting money on Uber or lyft and will they reimburse me? Doubtful. This is the worst service I've ever had, it's a shame because I've bought 2 cars, had 1 lease and 1 currently leasing from Fermans Mazda dealership that's right next door and now 1 car from the Chevrolet dealership. I will definitely steer away anyone I know thinking of buying from there. More

Charged me over $800 for a missed diagnosis. The kept my truck in garage for over 6 weeks. The service people never answer or return calls. They ignore texts. Had to call GM Customer Service 3 times! This truck in garage for over 6 weeks. The service people never answer or return calls. They ignore texts. Had to call GM Customer Service 3 times! This is the WORST DEALERSHIP I HAVE EVER DELT WITH IN MY 50 YEARS OF GM VEHICLE OWNERSHIP! Warning... NEVER GO TO THIS DEALERSHI More

Michael Stevens doesn't follow up in a timely fashion. He prefers to communicate via the text feature vs. calling or returning your phone call. I'm currently waiting on a call back about a new inquiry from t prefers to communicate via the text feature vs. calling or returning your phone call. I'm currently waiting on a call back about a new inquiry from the Service department in general, it's been more than 24 hours since I left a message. The service department needs to improve it's customer service. More

I was totally screwed. They cannot have the car back. I will fix all this problems State required 30 day bumper-to-bumper coverage will be filed at the Florida State motor vehicle Highway Department on de will fix all this problems State required 30 day bumper-to-bumper coverage will be filed at the Florida State motor vehicle Highway Department on dealer license required dealers sales 50 cars a month. Also a federal law. Just saying hello people. Sorry boys this senior little 5foot 95 lb blond Kentucky girl is very educated. I have wasted 4 days of my life disrespected lazy little as possible attitude 0 intellectual business. So you will also be hearing from my top extremely busy and expensive civil attorney in the near future. I am no longer delayed I will Drive 4 hours 2 Palm Beach with no air conditioning on my birthday since I've been paying for the condo since Saturday. Thanks for nothing boys . More

I took my truck for first service to this dealer as it was where I bought it. Appointment for 10:45 am on Saturday, arrived on time, and had to wait almost 10 minutes to be attended by somebody. I explain was where I bought it. Appointment for 10:45 am on Saturday, arrived on time, and had to wait almost 10 minutes to be attended by somebody. I explained some concerns about the rear suspension as I noted the truck was higher on level from left side than right side. The representative explained me he would take the truck to be inspected after service gets completed, and it would take some more time than regular. I asked if they take me home, he said they don't, so I told him I was gonna wait in the waiting room. Almost 5 hours later, I woke up from the seat and walked to the service door pointing to the work shop, and realized the work shop was closed, the front desk for service area was closed too, and they left me locked inside the waiting room. I got out thru the sales area, and it surprised me see my truck parked outside. So, I had to get the sales person who I bought the truck from few months ago, he had to get somebody else, and this person gets a key to open the room where the fantastic service representative left my truck key. I never received any call from anybody to let me know the truck was ready to pick up. Nobody had the decency to get in the waiting room to let me know about. No text message, no carrier pigeon, no any smoke sign. I felt, and continue feeling, treated as trash. Today I tried to talk with somebody at service department because I don't know if they inspected or not the rear suspension, and nobody took the call. I left a message with the front desk attendant, no call back. I sent an email to the person who scheduled the service, no reply. Is it the way this dealer pretend I buy my next car from them? I don't really care how many free services remain in my account for buying the truck with them. Next time I prefer pay for service, than deal with this disrespecting people. Customer service people reading this review: don't waste your time saying sorry and pretending I call you to hear an excuse. It's a shame the service department of this dealer ruins the job of the sales department. More

I had the worse service ever here and it wasn't the first time. I went here out of convenience. They actually texted at closing time to tell me they needed to keep my car over weekend instead of calling me t time. I went here out of convenience. They actually texted at closing time to tell me they needed to keep my car over weekend instead of calling me to ask. I couldn't even say no. Next time, I will drive an hour to Ferman Tarpon where the staff is friendly and they call me to discuss the status of my vehicle. That just goes to show that value of the customer over there versus Tampa/Brandon. I won't be returning. That's why I even buy my vehicles there too. More

I was very pleased with the sells person who sold me my new Chevrolet Track , name Mickey. Mickey made sure that I was satisfied before leaving the lot!!! PLEASE give him a raise!!🥰👌🏿👍🏾🎉💯 new Chevrolet Track , name Mickey. Mickey made sure that I was satisfied before leaving the lot!!! PLEASE give him a raise!!🥰👌🏿👍🏾🎉💯 More