Ferman Chevrolet - Tampa - Service Center

Booked an oil change and recalls. .. Was charged 2x the amount listed on web site when booking. Was also charged for some kind of gas treatment, didn't want. Was also charged for ti .. Was charged 2x the amount listed on web site when booking. Was also charged for some kind of gas treatment, didn't want. Was also charged for tire rotation, didn't want. Took 5 hours to complete. No courtesy vehicle or shuttle. More

We have had zero positive interactions with the dealership, from purchasing the truck, to first oil change and now first service. Not 3, but 4 strikes. They currently have 97 Diesel vehicles for dealership, from purchasing the truck, to first oil change and now first service. Not 3, but 4 strikes. They currently have 97 Diesel vehicles for sale and 0 Diesel mechanics.... My 71K truck with 6600 miles had to go elsewhere for service. More

I could not be happier with the body work Ferman Chevrolet performed on my Mercedes after hurricane Milton's serious damage. Geico is really great too. I was kept apprised by Ferman Chevrolet and kn Chevrolet performed on my Mercedes after hurricane Milton's serious damage. Geico is really great too. I was kept apprised by Ferman Chevrolet and knew every step as my car was being processed for repair. This was very timely and professional. Angela Hinkle was my Adjuster, she was so great. Cherry worked with the repair Team. My Tech was Michael Lynch... (Great Job). The receptionist was professional and highly pleasant. I would recommend Ferman Chevrolet 9751 Adamo Drive, Tampa, 33619. I have had bad experiences in my life time, and now I know without a shadow of doubt... I will never go anywhere else for repairs and service. Thanks Ferman and all of your wonderful employees. Gayle Gay More

I had an overall great experience. Brian Woolery was very informative and thorough, explaining the work needed and very friendly throughout. I feel reassured and confident that my vehi Brian Woolery was very informative and thorough, explaining the work needed and very friendly throughout. I feel reassured and confident that my vehicle is in good, working condition and that should I have any further needs that I will receive the same assistance. More

Appointment was for 3:45 they took my truck in at 4:15 which wasn't to bad for dealer service. I asked that they don't put the service sticker on the windshield that I place the sticker between the courte which wasn't to bad for dealer service. I asked that they don't put the service sticker on the windshield that I place the sticker between the courtesy lights, that didn't happen, they put it on the windshield anyway !! When my pick up was done, after I paid with my debit card because paying with cash seemed to cause a hassle, I walked over to get in truck and noticed that I had more finger and hand prints on my truck then the new oil filter they put on !! Like hello, you get a truck in for an oil change and you don't notice it's as shinny as a new paint job so let me put hand prints ALL OVER THE the fender and the hood !! The over all experience was OK, but just OK, your service department should be excellent not OK !! You represent the back bone of General Motors, your not jiffy lube, every service that comes in no matter how simple should be treated with the utmost service concern and care !! I understand help is hard to find but your people need to go back to old school service ways and they need to out perform every other service place out there and go back to making the customer feel like there business matters and that it is not taken for granted just because your a dealer, yes my truck was serviced, did I feel like it mattered that I had it done there, no it didn't, I felt like you were doing me the favor instead of me giving you my service. You guys are OK, but if it was me in charge, every single employee of mine, every morning, would get a positive we are going to be excellent today and not just OK speech and I want to see customers face glow with being serviced above and beyond just OK no matter what service they came in for !!! If being just OK is fine with you then disregard this survey, if your troubled by it then I suggest you lite a fire under your employees xxx !! Have a good day..... More

Worst dealer I have ever had to work with. I wouldn't buy a car or get service at this dealership EVER. I would drive to Canada if needed to avoid using these folks. The last time I went in I wouldn't buy a car or get service at this dealership EVER. I would drive to Canada if needed to avoid using these folks. The last time I went in for an oil change and tire rotation, they FORGOT to put a lug nut on one of my tires. I had to go back to the dealer after I got home to get the lug nut put on. I just brought my truck in for "Chevy Shake" under warranty work. I made an appointment and when I arrived the crappy service advisor didn't know even what "Chevy shake" was -- meanwhile it is a fleetwide problem with many vehicles. He told me that I would need to leave my truck at the dealer for 3-4 months before they could get to it. I asked if I could then make an appointment in the transmission guys queue for 3 months from now. His response was NO, I would need to leave the truck at the dealer for that long. That is xx! I called two other dealers who could get my car scheduled a week from now, and they said it is crazy to ask someone to leave their car at the dealer for 3-4 months! My real rating would be NO STARS! TERRIBLE DEALER!!!!!!! More

He was very informative very knowledgeable he was able to handle my case when the other man was absent that day handle my case when the other man was absent that day More

We purchased a 2018 Equinox, new, back in the fall of 2017. The young salesman did a great job. Service over the years was terrible at best. When it takes 3 hours to perform an oil change that was sche 2017. The young salesman did a great job. Service over the years was terrible at best. When it takes 3 hours to perform an oil change that was scheduled, well that is unacceptable. In the end I got stuck with a $1500 (roughly) bill because an item that broke just before warranty was repaired. however it was not repaired properly. It was fully repaired but just after the warranty expired. I was told that I would received at least some of the money back but that never happened. In the end, their poor service sent me to Stingray Chevrolet. I just purchased a New 2024 Equinox, we really like the Equinox model, and we bought it from Stingray Chevrolet. I wont tell you were to go but I will say, DO NOT GO TO FERMAN CHEVROLET !!! More

Very poor service. Another 2 weeks. Another 2 weeks without an update from service. Original representative was helpful. Sales also seemed positive, but I have Another 2 weeks. Another 2 weeks without an update from service. Original representative was helpful. Sales also seemed positive, but I have been without a vehicle for almost a month. In person checking resulted in 2 month estimate and confirmation that no work had been done. Would not recommend for service More

I am extremely frustrated with the service department at Ferman Chevy. The sheer level of incompetence and lack of professionalism exhibited by their staff is truly astonishing. Despite clearly communicatin Ferman Chevy. The sheer level of incompetence and lack of professionalism exhibited by their staff is truly astonishing. Despite clearly communicating that we had already obtained a diagnostic for the vehicle and only required them to perform a specific TSB bulletin, they treated us with disdain. Not only did they neglect to provide any updates on the service progress or the status of the check engine light, but they also took an unreasonably long time to bring the car to us upon pickup. Adding to the frustration, immediately after leaving the dealership, the car experienced a system failure that had never previously occurred. It is evident that they did not bother to test drive the vehicle before returning it to us, a fundamental step that any competent technician would undertake. The lack of attention to detail and care at Ferman Chevy is deeply disappointing, and I have lost all confidence in their ability to service my vehicle. I am requesting a refund for the incomplete TSB bulletin and strongly advise others to avoid this dealership. I recommend seeking service elsewhere for a more reliable and professional experience. More