Ferman Chevrolet - Tampa - Service Center

Braedens was extremely helpful and efficient thank you I got the car I wanted and am extremely happy with it got the car I wanted and am extremely happy with it More

Braedens was extremely helpful and efficient thank you I got the car I wanted and am extremely happy with it got the car I wanted and am extremely happy with it More

Braedens was extremely helpful and efficient thank you I got the car I wanted and am extremely happy with it got the car I wanted and am extremely happy with it More

Braedens was extremely helpful and efficient thank you I got the car I wanted and am extremely happy with it got the car I wanted and am extremely happy with it More

Braedens was extremely helpful and efficient thank you I got the car I wanted and am extremely happy with it got the car I wanted and am extremely happy with it More

I am absolutely embarrassed that I decided to take my vehicle to Ferman for service ! No communication, thy lie, no follow up calls, etc, etc .!! I've been to the dealership so much for an unresolved iss vehicle to Ferman for service ! No communication, thy lie, no follow up calls, etc, etc .!! I've been to the dealership so much for an unresolved issue that I feel like an employee now. I had to rent two cars because they scheduled me to leave my car but didn't have the part needed. Unnecessary car rental for me and still didnt get my car fixed plus they claim to not have loaner cars. You're a dealership....!! Service is absolutely horrific and needs to be shut down for retraining on customer service. Thank you Ferman for a waste of my time and money....!!! More

WORST EXPERIENCE EVER. TOOK THEM 2 MONTHS TO FIX THE SCRATCH ON MY TAILGATE THAT THEY CAUSED. THEY NEVER CALLED ME, I HAD TO KEEP CALLING THEM. ALSO AM STILL WAITING 4 MONT TOOK THEM 2 MONTHS TO FIX THE SCRATCH ON MY TAILGATE THAT THEY CAUSED. THEY NEVER CALLED ME, I HAD TO KEEP CALLING THEM. ALSO AM STILL WAITING 4 MONTHS FOR MY REIMBUSREMENT CHECK FOR REPLACING THE CRAPPY FLAT SPOTTED TIRES THEY HAD ON DURING VACATION. I WILL NEVER RECOMMEND ANYONE TO GO TO FERMAN CHEVROLET TO BUY OR SERVICE A VEHICLE THERE. ALL THEY CARE ABOUT IS RUSHING TO CLOSE THE DEAL. AFTER THAT YOU DONT EXIST. BUYER BEWARE. More

Ferman Chevrolet - Tampa in Brandon and Ferman Collision Centers (they blocked me to remove their tag) please tell me what is going on with my truck. It was dropped off at the Collision Center on July 11th Centers (they blocked me to remove their tag) please tell me what is going on with my truck. It was dropped off at the Collision Center on July 11th 2024 for a job I was told would take 1.5-2 months. The truck has gone back and forth between the Collision Center and the dealership for mechanical work. Communication is horrible at best. I can't get a straight answer from anyone as to when my truck will be done or where it stands. The new bed showed up at the end of July and then the day after Christmas I get an email stating the wrong bed was put on my truck. I was told by the Collision manager that the correct bed was there Jan 17th and truck would hopefully be ready by the 24th. Service writer then tells me on the 21st my bed was delivered and they were checking it in. So which is it? I had to call today about 12 times to finally get to talk to someone about my truck. I was told my truck was with the mechanic to make sure nothing else was needed after the bed was completed. I was also told they were going to get started prepping the bed... It's been there over a week and nothing has been done??? They said give them another week and a half and hopefully it will be done. Also, I've tracked my truck all month via the Chevrolet app and it has not moved from the parking lot on Crater Lane. Ferman likes to post all the good reviews they get, let's see you share this one. We are quickly coming up on 7 months that you've had my truck. 7 MONTHS. That's 7 months of making payments, making insurance payments, making Onstar payments, all for a truck I can't even see.....xxx are we doing? I've reached out to WFLA Shannon Behnken to hopefully make this known to the public. This is getting ridiculous. GM Customer Service is proving to be about as helpful as an ice scraper in Miami. I would not recommend this place at all. More

Top notch and totally perfessional in all aspects in customer service and car care. Bravo Zulu job well done. customer service and car care. Bravo Zulu job well done. More

Francisco was very helpful and courteous so thankful as my time going to Ferman as been great . my time going to Ferman as been great . More