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Ferman Buick GMC – Wesley Chapel

Lutz, FL

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588 Reviews
Call Dealership (813) 544-2879
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24252 State Road 54

Lutz, FL

33559

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Showing 588 reviews

March 11, 2016

Best experience I ever had buying a car. This buy far was the best experience I ever had buying a car. Everyone at Ferman was fantastic. I would recommend to all my friends to come buy at Fer More

by Cimorelli,bruce7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ the financial person, Luke MIller, Ron Danielson
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March 10, 2016

This place does not care about their customers I wouldn't re commend. I drove a long distance to look at a car there but due to kids/obligations couldn't get the paperwork filled out. They refused to do anythi More

by zcar1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Cerro
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Mar 25, 2016 -

Ferman Buick GMC – Wesley Chapel responded

Richard, it is my understanding that the day you were in the dealership you were here looking at a certain vehicle. We had shared with you that we had another appointment on that same car that day only 2 hours later. My staff offered to take the car to show your wife, we also offered to allow you to make a commitment and have your wife come sign later and if she did not want it that we would back it out. We gave you every chance to make a decision on that unit trying to give you the 1st right of refusal. You decided that you'd take your chance and not do any of those options. I am sorry and I will share with you that we sold that car the same day to the very appointment that we shared with you we had coming in. We tried sir. If we can be of any further assistance please allow us a r chance to make you a great deal on a vehicle. Thank you ..... Gary Sweigart GM.

Mar 25, 2016 -

zcar1234 responded

Gary, It appears you were given the wrong information. Here is what happened. I was told I need to bring my trade in for accurate price and that there were other people interested so I had to beat them in. I re-arranged my work schedule to be there and confirmed with Ferman I would not have much time as I had to be at work. I drove 45 minutes in there, the trade was evaluated, i took a quick look at the used car, and i was offered a great deal on the car/trade. At this point I had not test driven the car but was very interested due to the price. They wanted me to start the paperwork and I let them know the trade was not in my name so we'd have to work that out. Matt talked to whoever the manager was and came back saying they need her to come in to do that or we can't make a deal. I spent a bit of time to get a hold of her as she was at work, talked to her about it as she didn't even know I went to look at a car, and let her know I still needed to test drive it. I spoke with Matt about this and he said maybe we could take it home to review it or figure something out. He went again to the manager on duty to work something out and came back saying nope they have someone that will buy the car later so my wife needs to come in now. At this point; conveniently, I had no time left to test drive the car and make an educated decision on purchasing it. The manager there wanted me to just tell my wife yes make arrangements for someone to go home to feed and watch our 3 babies while she went up there by herself to review the car and sign paperwork. We decided it was not in the best interest for our family to drop everything/re-arrange schedules to by a used car we had not been allowed adequate time to review. There was never an offer to take the car to my wife. I was the one that offered a deposit while we reviewed the car and was rejected. I would be willing to bet you used the same tactic on the person that bought the car later in the day, buy the car right now as fast as you can as we have a guy coming back in to buy it if you don't. I was never told before changing my work schedule that and driving in everything would have to be signed/completed that night. Other dealers have recognized our family/work obligations and have offered to do paperwork via courier or mail they just ended up not having stock in our price range. Hence the reason for my review. Your dealership could care less about families or life obligations.

Mar 25, 2016 -

zcar1234 responded

If you actually read my response you would see the salesman Matt tried to get the manager that day to work with me and all he got back was we not going to do anything because we'll sell it later. I don't have that persons name, you'd have to get that from Matt. I don't know why you keep attacking Matt over this. Management makes the policies that are not customer friendly not the salespeople. I'm not mad at all that i didn't by the car. There are reasons dealers offer cars at lower than recommended pricing and try to get the deal done in a hurry. I am upset that I made the commitment and drive up there and did not get any kind of commitment in return. If your dealership truly cared about customer service you would not ask the customer to have their wife take 4 hours (it was rush hour at this point) away from our children to come sign papers on a deal that wasn't finalized. I needed to test drive the vehicle and get financing worked out. Matt tried to help, policies from the top down are what truly made this a bad customer experience. Private response below: Private Response Ferman Buick GMC responded to this review March 25, 2016 Sir, I have Matt in here right now and he is telling me that that he has spoken to you and that you sing a different tune to him. He says you're a very nice guy and I believe that. However I do think you are mad at yourself for not taking advantage of this opportunity. I am sure you can relate to doing business the right way, Matt has told me on two different occasions that we offered for you to drive the car and do your portion of the paperwork and your wife could come at a later date. I am very sorry that you're mad at yourself for not taking the time to do this the right way because we tried to allow you all the courtesies to do business. You chose not too. This dealership and my staff care very much for people and their lives and needs. We use couriers daily, we send mail to guests daily, we allow 1 person to sign and the other to come later daily....... the fact is you decided you didn't have the time and your wife didn't want to get the kids and come that night,. I get it it's life and sometimes Life gets in the way .... however we did try and do everything possible for you to get that ca. Should you see anything else in our inventory we would make you a super deal on it as well and if we need to deliver it or have paperwork signed at the house or whatever .... were 100% in. Other than that sir, Have a blessed day,.

March 10, 2016

Awesome Ferman experience Rick and the entire staff made this experience exceptional!! They were friendly and accommodating and listened to what I wanted without giving a "har More

by kmyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Blankenship
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March 09, 2016

Great Dealership, Excellent Service Ferman GMC helped me find my new GMC Denali Truck and got me a great deal in the process. Great team to work with. I had a great buying experience. More

by HappyTruck Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stanton
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March 08, 2016

Hassle free buying with very competitive pricing My husband and I were in the market for a new GMC Yukon. Ferman GMC had very competitive pricing and we had a great experience. We were able to do m More

by serafim221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Parrado
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March 04, 2016

Super easy and very friendly My salesman Brandon Stanton made the whole buying of my 2016 GMC Sierra super easy and convenient. He was very knowledgable of the truck and all the c More

by Focker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stanton
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March 04, 2016

Sales experience Brandon is the man! Talented salesman! I will definitely be doing business with Ferman again. Thank you for the hassle free experience. Fast and frie More

by Kmart107k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stanton
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March 01, 2016

Excellent experience purchasing my 2016 Acadia My sales rep Brandon Stanton was super friendly and had great follow up. He made purchasing my new Acadia easy and stress free. He listened to what More

by Kiss 2016 Acadia
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stanton
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February 27, 2016

Uplifting and Happy Experience Went their for service and was very impressed with the dealership. They really know customer service and offer many amenities to make your wait enjoya More

by kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Lugo (service) Shad( finance), Sal Calicchio
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February 26, 2016

Great experience! All of the staff was great, but Brandon Stanton was our sales person. He was so very helpful, looking at the many different models and was able to an More

by Patricia1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stanton
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