Ferman BMW - Service Center

The best & getting better. I remember the days when they only had three service writers and things were run rather loosely. Now we they have top notch service the well represent I remember the days when they only had three service writers and things were run rather loosely. Now we they have top notch service the well represents the BMW brand. Keep up the good work. More

Excellent service! I had just purchased my 2014 Mini Cooper from a small dealer, and brought it to Fermin for a minor repair. Charles Drivas, Service Manager, was so ve I had just purchased my 2014 Mini Cooper from a small dealer, and brought it to Fermin for a minor repair. Charles Drivas, Service Manager, was so very helpful! I had never had a Mini before, and Charles was wonderful in explaining all the features and how to program everything. I thought I was doing something wrong, but it turned out to be a defective radio/computer system, which was covered by the warranty. Fermin had to keep my car overnight, but I was not I convinced at all, they provided a rental car at no charge. Great customer service! Charles checked my warranty, and took care of so many items, when I left, I felt like I was driving away in a new car! Excellent customer service! More

Service Visit Took car in for regular scheduled maintenance. Service adviser very helpful, told me what was to be done and advised me of recall. I had minor scratch Took car in for regular scheduled maintenance. Service adviser very helpful, told me what was to be done and advised me of recall. I had minor scratch repaired. It looked like new. More

GREAT Service We were very impressed with the quality of the service and sales staff. Doug in Sales was an expert. Gave pertinent information and answered all of ou We were very impressed with the quality of the service and sales staff. Doug in Sales was an expert. Gave pertinent information and answered all of our questions. Jamie Byrd was an awesome salesman. He was never pushy, always polite and accurate. He went above and beyond to answer our endless questions and was always there with a smile. Eric in the business office was an owner! Even when not in his department, he answered our questions and took us to the right area to make sure we had what we needed. All around, best dealership we have dealt with in 30 years. More

Oil Change and Inspection Great work and exceptional service each and every time. Jamie is a great advisor. She texted me and called me to let me know of the findings and th Great work and exceptional service each and every time. Jamie is a great advisor. She texted me and called me to let me know of the findings and then also checked on a few things for me and responded immediately. Exceptionally great service! More

No Worries. I received a loaner car to continue my day after having a warning light appear on my dashboard. Jimmy was very considerate of my time. I received a loaner car to continue my day after having a warning light appear on my dashboard. Jimmy was very considerate of my time. More

scheduled maintenance 2015 228i I received notice from BMW for regular scheduled maintenance of our 2015 228i and called my service person for appointment and to arrange for a loaner I received notice from BMW for regular scheduled maintenance of our 2015 228i and called my service person for appointment and to arrange for a loaner vehicle. Everything was done in typical Ferman perfection. My service advisor, Jamie Annese, is second to none. She always stays in touch and is forever pleasant (and always has a full candy bowl at her desk). She has always stood head and shoulders above the rest at Ferman BMW service even when I have service done on my 2005 330i. More

Wonderful experience Your staff was very professional. Mike made me feel very comfortable and courteous. The time frame was completed sooner then I was told. Very hap Your staff was very professional. Mike made me feel very comfortable and courteous. The time frame was completed sooner then I was told. Very happy More

Fabulous Ferman At yesterdays service, everyone I came in contact with at Ferman BMW was helpful, friendly, courteous and always smiling. The service was exceptional At yesterdays service, everyone I came in contact with at Ferman BMW was helpful, friendly, courteous and always smiling. The service was exceptional and the experience grand. I love Ferman BMW & Mini Cooper....both are simply wonderful More

Thank you! I was so very happy with everyone who was involved in the servicing of my car. Everything met my expectations. Thank you so very much! I was so very happy with everyone who was involved in the servicing of my car. Everything met my expectations. Thank you so very much! More