Ferman BMW - Service Center

Easy as it comes Came in without an appointment, was greeted by a very pleasant sales person. Showed me what I liked, made a great deal and it was an easiest car purch Came in without an appointment, was greeted by a very pleasant sales person. Showed me what I liked, made a great deal and it was an easiest car purchase I made. After words their BMW Genius (very apt title) walked me through all the features (he must have Ph D in BMW). Excellent all around. More

Service with a smile Completed service as requested. Friendly greeting when we arrived and completed the paperwork in short order and put us in a loaner and we were on our Completed service as requested. Friendly greeting when we arrived and completed the paperwork in short order and put us in a loaner and we were on our way. More

regular scheduled service There is not much to report both people I was in contact with were very nice and well prepared. The service area was clean and presentable. There is not much to report both people I was in contact with were very nice and well prepared. The service area was clean and presentable. More

Oil change We made an apt. They had a loner car there ready for us. They checked our car out and told us that every thing was good. I remember telling my husband We made an apt. They had a loner car there ready for us. They checked our car out and told us that every thing was good. I remember telling my husband, that never happened before, t Most dealers are pushing things down your throat. They said every thing was good. We will definitely go again for service. More

Extremely professional . The dealership sparkles, the staff is crisp. My car was repaired to my satisfaction, and while it took a few days to get parts the team at Ferma . The dealership sparkles, the staff is crisp. My car was repaired to my satisfaction, and while it took a few days to get parts the team at Ferman gave me a loaner for the duration. I am a very satisfied customer and when I need service again I will be back. More

Simply fabulous! Service Timely top-quality service! Great service. Nice friendly staff. As scheduled appointment. Clean car. Nice loaner. Fabulous business and knowle Service Timely top-quality service! Great service. Nice friendly staff. As scheduled appointment. Clean car. Nice loaner. Fabulous business and knowledgeable. Clean waiting area good coffee hot chocolate and donuts and breakfast snacks More

Happy to be BMW customer Overall fine experience. Paperwork took a while and seemed excessive from our customer perspective. All employees were polite and friendly. Tried t Overall fine experience. Paperwork took a while and seemed excessive from our customer perspective. All employees were polite and friendly. Tried to by a car with Steve who was very good. We fell $3000.00 short but maybe something will change in the future. More

proficient and friendly Nick was very courteous and helpful, the maintenance was done on my care in timely manner. All questions were addressed and car was returned very cle Nick was very courteous and helpful, the maintenance was done on my care in timely manner. All questions were addressed and car was returned very clean More

Crashed Our X3 I took our car to get serviced at Ferman BMW. I received a call the next day that a porter was involved in an accident with our X3. The car was declar I took our car to get serviced at Ferman BMW. I received a call the next day that a porter was involved in an accident with our X3. The car was declared a total loss. This unfortunately was not the worst of my experience, that award goes to my interaction with the BMW dealership GM and Ferman corporate. I would strongly advise against doing business with this dealership. More

Ferman service was fantastic Ryan and Kim were fantastic. I appreciated getting to communicate directly with the tech as I'm a car junkie and fairly car knowledgeable. Ryan was Ryan and Kim were fantastic. I appreciated getting to communicate directly with the tech as I'm a car junkie and fairly car knowledgeable. Ryan was awesome getting warranty coverage on a pesky steering wheel noise and also let me know about a recall. he was careful with my car and super professional. I will be back for all the service on my M6 and rate both Ryan and Kim 5-stars for sure! More