Ferman BMW - Service Center

Thank You! As Always, This Service Department was; Friendly, Courteous, Respectful, Professional and Trustworthy. Kept me Updated on the progress of my service As Always, This Service Department was; Friendly, Courteous, Respectful, Professional and Trustworthy. Kept me Updated on the progress of my service.... Once Again... Thank You!! More

Service appt Excellent service as always. Jamie Annese always keeps me current with the status of the car and answers any questions or concerns I have with my car. Excellent service as always. Jamie Annese always keeps me current with the status of the car and answers any questions or concerns I have with my car. More

Best experience at a service center. Jamie was assisting me as well as Dan Macdonald they were so professional, kind and helpful. I have never had such wonderful service at a dealership s Jamie was assisting me as well as Dan Macdonald they were so professional, kind and helpful. I have never had such wonderful service at a dealership service center! I am so glad I chose Ferman they really go above and beyond. More

Amazing service that really saved me. I really can’t say enough good things about Jaime and the whole staff at Ferman. I was recently spending a night out of town in Clearwater about 3 hrs I really can’t say enough good things about Jaime and the whole staff at Ferman. I was recently spending a night out of town in Clearwater about 3 hrs away from my house when my car started to act up. It was very obvious I was not going to be able to drive it home, or much farther at all, the way it was running, and it was 8pm on a Friday night so I wasn’t in a great situation. I was able to make it to my hotel for the night and called Ferman BMW Saturday morning but realistically I wasn’t expecting much because of such short notice and it being a Saturday. I left a message on the voicemail for the service dept and that’s when things started to work out. Jaimie not only called me back within 20 minutes, she told me to come on up right then and got me in a rental car within the hour so I could get back home to Fort Myers. When I picked my car up on Monday they had fixed everything and cleaned it up a little more then usual as well. If I lived a little closer I’d drive the extra distance in the future just because of how great the service was but 3 hrs is a lil too far. Haha. 10/10 service in every possible way, 2 huge thumbs up!!! More

Great job : service techs. I asked my service advisor to make sure the tires were inspected due to noise and sensors in the front ;they did not check them even though I know the I asked my service advisor to make sure the tires were inspected due to noise and sensors in the front ;they did not check them even though I know the tires are getting worn from inside the service advisor said everything is fine tires have a lot of tread left; however at 17,000 miles I'm pretty sure they need to be replaced I know they're not fine. Nothing was checked off on inspection sheet More

Cesar provided Excellent service I came in without an appointment because of an emergency situation. Cesar got me right in and was even able to provide me with a loaner. My car was re I came in without an appointment because of an emergency situation. Cesar got me right in and was even able to provide me with a loaner. My car was ready well before I expected. Cesar is the best customer service specialist at Ferman that I have encountered thus far. More

Great Customer Service! Every time we visit Ferman BMW we are treated like family. Everyone goes out of their way to help us and ask if we need anything. Sales staff is helpf Every time we visit Ferman BMW we are treated like family. Everyone goes out of their way to help us and ask if we need anything. Sales staff is helpful and informative. Service staff was excellent as well. More

Excellent Service! Marc Youngsman was great to deal with. The write-up was very quick and the service was top notch. I highly recommend Ferman Mini for sales or service. Marc Youngsman was great to deal with. The write-up was very quick and the service was top notch. I highly recommend Ferman Mini for sales or service. More

Great Service I came in for an oil change, they thoroughly looked over my car and let me know what was needed. I didn’t feel pushed into service I didn’t want. I I came in for an oil change, they thoroughly looked over my car and let me know what was needed. I didn’t feel pushed into service I didn’t want. I was told exactly what they were going to do and had the price upfront. Nice waiting lounge too. More

Seamless experience! Had recall service. Scheduling was easy. Drop-off was simple. Was given a beautiful loaner with all the latest bells and whistles. My car was ready th Had recall service. Scheduling was easy. Drop-off was simple. Was given a beautiful loaner with all the latest bells and whistles. My car was ready the following day. Customer service was excellent! More