Ferman BMW - Service Center

2012 X5 BMW Jamie took care of me a soon as I got into the dealership everything went smooth and well I would highly recommend the service department at BMW . Jamie took care of me a soon as I got into the dealership everything went smooth and well I would highly recommend the service department at BMW . More

Service is okay. This is a good dealership, I would recommend to use for service. Although the staff seems well trained and the service seems to be good overall, I gav This is a good dealership, I would recommend to use for service. Although the staff seems well trained and the service seems to be good overall, I gave this 2 stars due to the lack of unavailable loaners for service, extensive rules on loaners which I did not experience at other BMW dealerships. I also noticed they do not give a loaner equivalent to the value of your car, which is what I was typically used to. The service itself that I received I woud say is average. I was told the car was driven and there was no alignment issue noticed from driving and that they would need to put it on the alignment machine to see if it truly has an alignment issue. I was used to a dealer straight up putting the car on the machine to evaluate the issue directly and show me proof of a computer document showing alignment numbers and balances. I guess here they won't check unless you decide to pay for an alignment. The car is still in original mfg warranty and I found the level of service offered to be a bit displeasing. I would not blame this on the employees, rather on the tactics of the dealership. The car is supposed to operate within mfg spec at least until the mfg warranty expires. What is very demeaning to me is that various dealerships i have been to are unable to detect the issue and they will drag you along until warranty expires so that it is no longer their concern. More

Quick oil change/service Staff was ready when I arrived and car was taken back immediately. Oil change and routine service including new wiper blades was completed in a reaso Staff was ready when I arrived and car was taken back immediately. Oil change and routine service including new wiper blades was completed in a reasonable time and the car was washed before returned to me, thanks! More

I’m thankful for Cesar Cesar and the Ferman team are friendly, knowledgeable and their communication is stellar. As a customer in service, I couldn’t ask for anything more. Cesar and the Ferman team are friendly, knowledgeable and their communication is stellar. As a customer in service, I couldn’t ask for anything more. More

Oil change Oil and filter change. It was fine. Had a check engine light that comes and goes. I thought $130 just to read it was too much. I know 4 places that wi Oil and filter change. It was fine. Had a check engine light that comes and goes. I thought $130 just to read it was too much. I know 4 places that will read it for free or I can buy a reader for $39-$79. I have bought one before. More

Friendly and helpful service I have been coming here for years and always have a good experience. I traded in a mini and the process was smooth. I’ve had work done in the past and I have been coming here for years and always have a good experience. I traded in a mini and the process was smooth. I’ve had work done in the past and no complaints. The staff here is awesome and very friendly. More

Great service I brought my mini in and it needed extra service so they gave me 2018 loaner car. I felt well looked after. I recommend these guys and you will get gr I brought my mini in and it needed extra service so they gave me 2018 loaner car. I felt well looked after. I recommend these guys and you will get great service! More

Wow what a difference! I only need to bring my Mini in once a year for maintenance. This experience was like none I have had so far. Organized, done ahead of time, courteous I only need to bring my Mini in once a year for maintenance. This experience was like none I have had so far. Organized, done ahead of time, courteous, and complete. It was a joy and a clean car to make it even better. Thank you! Kudos to Darlene! She is a true professional. The gals providing me with a loaner were excellent-sorry I don’t remember their names. More

Very Pleasant Experience Every time that I have my car serviced I’m satisfied. If I weren’t, I would not return. The greeters are friendly and ask if you would like anything. Every time that I have my car serviced I’m satisfied. If I weren’t, I would not return. The greeters are friendly and ask if you would like anything. They are accurate on the diagnosis and readiness of my car. They make an effort to give me a loaner car that suits me. I get a follow up the next day to see if I am satisfied. More

Service on my 2015 ///M4 I just moved to the area and needed service on my BMW. I had a fantastic all around experience working with Ferman BMW and Jimmy W in the Service Dep I just moved to the area and needed service on my BMW. I had a fantastic all around experience working with Ferman BMW and Jimmy W in the Service Department specifically. I hope I don't need service on my car again soon, but if I do I'll be going right back to Ferman. More