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Ferman BMW - Service Center

Palm Harbor, FL

4.7
3,846 Reviews

3,846 Reviews of Ferman BMW - Service Center

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June 25, 2018

Tire replacement And oil change I needed a new tire because mine was damage. They offered to do and oil change because I was due for service. It ended up being very convenient. Darle More

by MQUINN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene King
Jun 26, 2018 -

Ferman BMW responded

Thank you for your review!

June 25, 2018

Navigation rehall Our salesman, Greg Larson, said that he'd never seen the navigation problem that I had. He was eager and willing to get it right. He has offered con More

by irbro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Larsen
Jun 26, 2018 -

Ferman BMW responded

We look forward to serving you in the future!

June 25, 2018

Helpful Service Vehicle status showed a tire with low pressure. My service rep handled it for me same day (there was a nail in the tire) while I waited. More

by AndrewWeis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2018 -

Ferman BMW responded

Thank you Andrew!

June 22, 2018

Special experience Ferman BMW in Palm Harbor has a strong Service Team. I am usually treated like a special guest! We typically work with Jimmy, who is wonderful, but More

by Clearwater.Rez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Chaparro, Douglas Wilder
Jun 22, 2018 -

Ferman BMW responded

Thank you Donielle for your review!

June 22, 2018

Failed to honor extended warranty Had a check engine light on our 2014 Mini Paceman with 35,000 miles. Immediately called dealership to schedule appointment. Diagnosis was a stuck open More

by mrswendymyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darlene King, Jack "MINIBee" Rowland, Paul Scaglione
Jun 22, 2018 -

Ferman BMW responded

Sorry to hear you had a less than amazing experience with us, Wendy. We strive to do our best at our dealership. Please contact Bob Murray at (727) 797-2277, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

June 22, 2018

Above and Beyond Marc took the time to really listen, ask good questions, and later follow-up with me throughout the time my MINI was getting serviced. Additionally, t More

by twoodrow22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Youngsma
Jun 22, 2018 -

Ferman BMW responded

Thank you for the review!

June 22, 2018

Thank you Paul There are pros and cons. Gary who delivers the car is outstanding. Paul who is the senior manager is incredibly awesome at taking care of his custome More

by shermanemail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darleen, Paul Scaglione
Jun 25, 2018 -

Ferman BMW responded

Thank you for your review, Sherman! Please contact us to let us know how we can serve you better next time.

June 21, 2018

Servicing my BMW I ve always have had good experience with Jamie Annese. Always friendly and willing to help ready to offer suggestions. she is a good asset for BMW More

by pegasos
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2018 -

Ferman BMW responded

Thank you for the review!

June 21, 2018

Satisfied customer The Service Team at Ferman BMW offers great customer service! I went in to have the Interior and Exterior Protection applied, and the turn around tim More

by SatisfiedCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stone, Erin Chaparro, Douglas Wilder
Jun 21, 2018 -

Ferman BMW responded

Thank you for your review!

June 21, 2018

Very friendly and knowledgeable Service department are very up front and knowledgeable of all services . Thank you for all your help as well as your parts department with there quote More

by GATIPPETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene King
Jun 21, 2018 -

Ferman BMW responded

Thank you for the review!

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