Ferman BMW - Service Center

Good customer service , and good team work to accomplish the target very satisfying experience thanks the target very satisfying experience thanks More

Andrew advisor was great no issues, did not give 5 stars because service center under construction and space was limited and uncomfortable because service center under construction and space was limited and uncomfortable More

The salesman Charlie Fernandes and BMW tech genius Doug Radeker were both great to us. Radeker were both great to us. More

Had the brake fluid changed. Had to find the service center on the right side by used cars as you guys were having construction on the other building. Asked the service writer ha Had to find the service center on the right side by used cars as you guys were having construction on the other building. Asked the service writer have the technician check the modules to make sure they don't need an update. Told him we have codes I can't clear I need to make sure it's not the modules. He responded by telling me I can't just clear codes. He seems more concerned with finishing his conversation with the other service writer. I got the car back Knowing modules were not checked. No mention of it on my receipt. Got the car back It had gone to the car wash but wasn't dried off. I had literally just washed the car. Now it's wet with water spots. And then had to go to another dealership and have the modules updated. I work on my own car for the most part and had just done oil, coolant, and transmission fluid. Also did coil packs, spark plugs, oil filter housing gasket, boost solenoid, diverter valve, coolant flange at oil filter housing gasket. The list goes on. I come to the dealer on the rare occasion that I don't feel like dealing with fluid recycling. Told me about two weeks on the valve cover and no oil pan. Then handed me an estimate for almost $7,000. Sounds like I'm in the wrong business because if you charge somebody $7,000 to do two gaskets is highway robbery. Especially with the level of service that comes with it. Momentum BMW in Houston and downtown BMW of Denver light years ahead of you guys and service. More

Ferman repaired all issues with my BMW and rattling of back hatch. Window tinting and protectant were completed back hatch. Window tinting and protectant were completed More

Been doing business with them for a while, even if I moved out of town will still remain faithful to these Company moved out of town will still remain faithful to these Company More

My experience was good ! ! I have no complaints about my visit. My service writer was very professional. ! I have no complaints about my visit. My service writer was very professional. More

It was a swift and easy process to get a loaner car and my service provider was good about keeping me updated my service provider was good about keeping me updated More

They do excellent work and customer service rep is fantastic. He scheduled my service right away. Thanks again. fantastic. He scheduled my service right away. Thanks again. More

I have been a German bmw fan for almost 20 years. My sales rep, Bill, was very gracious, informative and gave me the path to a owning my new bmw. I'm very appreciative. My sales rep, Bill, was very gracious, informative and gave me the path to a owning my new bmw. I'm very appreciative. More