Ferman BMW - Service Center

Great customer service. Jamie was professional and maintained open communication throughout the process of fixing the software issue. Leah was amazing- knowledgeable and fri Jamie was professional and maintained open communication throughout the process of fixing the software issue. Leah was amazing- knowledgeable and friendly. More

I found the service to be extremely expensive and have asked for a professional courtesy asked for a professional courtesy More

Everything was great. All was delivered on time and under budget. I was surprised how good looking and tall Bob was! All was delivered on time and under budget. I was surprised how good looking and tall Bob was! More

Everything was great. Sal my service representative was very helpful and the work done was fully to my satisfaction. Sal my service representative was very helpful and the work done was fully to my satisfaction. More

Excellent service as usual from start to finish, Ferman service department staff is second to none. I’m never disappointed with the friendly knowledgeable staff who is always on their game. service department staff is second to none. I’m never disappointed with the friendly knowledgeable staff who is always on their game. More

Quick and easy to make an appointment and appreciated the Uber service. Drop off and pickup were a breeze. Uber service. Drop off and pickup were a breeze. More

Good customer service , and good team work to accomplish the target very satisfying experience thanks the target very satisfying experience thanks More

Andrew advisor was great no issues, did not give 5 stars because service center under construction and space was limited and uncomfortable because service center under construction and space was limited and uncomfortable More

The salesman Charlie Fernandes and BMW tech genius Doug Radeker were both great to us. Radeker were both great to us. More

Had the brake fluid changed. Had to find the service center on the right side by used cars as you guys were having construction on the other building. Asked the service writer ha Had to find the service center on the right side by used cars as you guys were having construction on the other building. Asked the service writer have the technician check the modules to make sure they don't need an update. Told him we have codes I can't clear I need to make sure it's not the modules. He responded by telling me I can't just clear codes. He seems more concerned with finishing his conversation with the other service writer. I got the car back Knowing modules were not checked. No mention of it on my receipt. Got the car back It had gone to the car wash but wasn't dried off. I had literally just washed the car. Now it's wet with water spots. And then had to go to another dealership and have the modules updated. I work on my own car for the most part and had just done oil, coolant, and transmission fluid. Also did coil packs, spark plugs, oil filter housing gasket, boost solenoid, diverter valve, coolant flange at oil filter housing gasket. The list goes on. I come to the dealer on the rare occasion that I don't feel like dealing with fluid recycling. Told me about two weeks on the valve cover and no oil pan. Then handed me an estimate for almost $7,000. Sounds like I'm in the wrong business because if you charge somebody $7,000 to do two gaskets is highway robbery. Especially with the level of service that comes with it. Momentum BMW in Houston and downtown BMW of Denver light years ahead of you guys and service. More