Ferman BMW - Service Center

Quick informative and friendly service. Customer service representatives and technicians are professional and do their best to please the customer. The facilities are nice and well mainta Customer service representatives and technicians are professional and do their best to please the customer. The facilities are nice and well maintained. Andrew Summerhill is a great Service Representative and I highly recommend him and the service he provides. All service reps work to help one another in times of high volume of customers and provide a positive result even in difficult times. Maintenance staff has gone above and beyond to please the customer and ensure I am well taken care of. I’ve never been upsold or felt coerced to purchase anything. Overall I keep coming back to this location because of the excellent maintenance and service reps. I didn’t buy my car here but will continue to bring it here for the length of ownership. I also live in an adjoining county, so that should speak volumes. Please keep up the good work and Andrew gainfully employed at your location. He’s the best. I wish I knew the guys name this sits to Andrew’s right hand side (Brian?) He covered for Andrew once for me and he was top notch as well. Kudos to him and the overall group you have in your service group. Well done to all. More

Great dealership. I’m unclear what you need to wait to talk to your associate when there are 7 there with no lines. Other than that, communication and service was grea I’m unclear what you need to wait to talk to your associate when there are 7 there with no lines. Other than that, communication and service was great. More

Emergency services needed as travelling to Key West Fl. Service dept had replacement ignition for my X3… out in 3 hours. Many thanks and much appreciation for Ferman BMW. Service dept had replacement ignition for my X3… out in 3 hours. Many thanks and much appreciation for Ferman BMW. More

Amazing service no complaints, answered all concerns towards the car very friendly and communicated at all times any additional fixture needed broke it down to better understand and offer the best optio towards the car very friendly and communicated at all times any additional fixture needed broke it down to better understand and offer the best options. More

Was in and out everything was great . Don’t know what else to write so just making xxxx up as I go now Don’t know what else to write so just making xxxx up as I go now More

Transaction handled in a very timely and courteous manner. Thrilled with the purchase especially the salesperson Robert who handled it. manner. Thrilled with the purchase especially the salesperson Robert who handled it. More

Sales and service were outstanding! I felt I was treated very well and that my needs and questions were all addressed thoughtfully and thoroughly. I felt I was treated very well and that my needs and questions were all addressed thoughtfully and thoroughly. More

Roy Landis is a valuable asset to your staff always very professional, courteous and knowledgeable. very professional, courteous and knowledgeable. More

Excellent customer service. Waiting a minimal time or my car to be serviced. The lounge area could not be more comfortable with Wifi to keep up with work. Waiting a minimal time or my car to be serviced. The lounge area could not be more comfortable with Wifi to keep up with work. More

Roy Landis is a real asset to your staff, always very professional, courteous and knowledgeable. professional, courteous and knowledgeable. More