Ferman BMW

Amazing! Such nice people who work with you on what your looking for. If you are looking to get a new vehicle I highly recommend coming here. Amazing service a Such nice people who work with you on what your looking for. If you are looking to get a new vehicle I highly recommend coming here. Amazing service and hospitality. More

Battery searlization Marc, my service manager was extremely polite and helpful. He went beyond the batter serialization and since it was very close performed the required Marc, my service manager was extremely polite and helpful. He went beyond the batter serialization and since it was very close performed the required maintenance. More

Pick up first aid kit for Mini Cooper Michael Stanton was very accommodating in obtaining a first aid kit for my mini. His customer service is excellent which is more than I can say for o Michael Stanton was very accommodating in obtaining a first aid kit for my mini. His customer service is excellent which is more than I can say for others I have tried to deal with to obtain the kit. More

Buying experience I bought an M3 from Charlie in October and I had such a great experience with everyone at Ferman BMW, that when it was time for my M2 I knew where to I bought an M3 from Charlie in October and I had such a great experience with everyone at Ferman BMW, that when it was time for my M2 I knew where to go. Charlie is a great client advisor that always puts his clients first and I highly recommend him to anyone looking for a BMW. More

Excellent Service My wife and I came across a car that we liked as we were looking at some cars at Ferman BMW dealership. Mr. DAN Macdonald was our Client Advisor. This My wife and I came across a car that we liked as we were looking at some cars at Ferman BMW dealership. Mr. DAN Macdonald was our Client Advisor. This man was so easy to work with and he was so accommodating that evening that change my entire perspective about purchasing a car. His patience and dedicated service to his customer ( us ) was second to none. He stayed up till late hours making sure that our administrative paper work all goes smooth and we can drive the car with us. Honestly he made the process painless . He is a straight shooter so to speak and very honest man. I will never ever look to anywhere else to buy a car for my future selection and I highly recommend him to anyone who looks to buy a nice car. Mr. Scott who was completing our paperwork that evening was also an outstanding individual. He STAYED UP LATE THAT EVENING AND MADE THE WHOLE THING GO SMOOTH . These fellows are extremely accommodating and friendly . We thank you guys and specially you DAN for your outstanding and selfless service that night , you took the hassle and pain out of buying a car. We will always recommend you to our friends and family . Thank you for your honesty and dedication to service. Phillip and Nicole. More

Many promises, no delivery I purchased a 2017 Camaro from this dealership and was promised a second key and that a knob on the dash would be repaired. After many calls and a pr I purchased a 2017 Camaro from this dealership and was promised a second key and that a knob on the dash would be repaired. After many calls and a professional quality "run around", I have received neither. This is inexcusable. I cannot recommend this dealership. More

Routine service Convenient appointment schedule. Promt and courteous reception. Availability of loaner car. Excellent service and explanation of the work done. Car wa Convenient appointment schedule. Promt and courteous reception. Availability of loaner car. Excellent service and explanation of the work done. Car washing. The car was ready when promised. More

An enjoyable experience I want to thank everyone that helped me with the purchase of my new car including Sal in the service department. I felt no pressure during the entire I want to thank everyone that helped me with the purchase of my new car including Sal in the service department. I felt no pressure during the entire process Everybody was professional and very knowledgeable. Thank you all, Susan More

Great communicating staff Nick the SA advisor was very prompt in communication. He made sure to update and give me accurate information regarding my car visit. He also didn’t t Nick the SA advisor was very prompt in communication. He made sure to update and give me accurate information regarding my car visit. He also didn’t try selling me anything and only wanted to service what’s needed. It’s hour out of my way but very worth it compared to Reeves but worth it. More

Excellent overall customer service, Customer service was beyond my expectations. I have bought and leased many cars in the bay area over the past 15 years but Ferman impressed me so much Customer service was beyond my expectations. I have bought and leased many cars in the bay area over the past 15 years but Ferman impressed me so much that I purchased two vehicles from them in less than one month. More