Ferman BMW

Very knowledgeable and friendly. The service crew is exceptionally knowledgeable and very easy to work with. Not to mention the great lobby! So much better than the 'other guys'! The service crew is exceptionally knowledgeable and very easy to work with. Not to mention the great lobby! So much better than the 'other guys'! More

911 Carrera Targa 4 Kenny and the finance team were amazing. Kind, helpful, knowledgeable and supportive. I would highly recommend this team from Ferman BMW. Purchase fol Kenny and the finance team were amazing. Kind, helpful, knowledgeable and supportive. I would highly recommend this team from Ferman BMW. Purchase follow up has been amazing. More

We had an excellent experience. We were just going in to look at cars because i really didn't know what car i wanted exactly. Everyone treated us in a very professional way and kindl We were just going in to look at cars because i really didn't know what car i wanted exactly. Everyone treated us in a very professional way and kindly manner. Brian was very patient , proffesional and in no way pushy with us. I liked that. Joe was very proffessional and explained everything very clear to us. I like his sense of humor as well. We felt very comfortable and at ease the entire time. More

Routine service Jimmy courteous and accommodating. Kept me up to date with the service. Received my vehicle cleaned. The courtesy car was helpful during my work we Jimmy courteous and accommodating. Kept me up to date with the service. Received my vehicle cleaned. The courtesy car was helpful during my work week. More

Satisfaction Excellent and professional service. Found exactly the vehicle we wanted and price. The entire staff was patient, friendly, knowledgeable, and attenti Excellent and professional service. Found exactly the vehicle we wanted and price. The entire staff was patient, friendly, knowledgeable, and attentive. We will definitely recommend dealership and service Dept to others. More

Outstanding service! Nick Hawk and the rest of the service team at Ferman BMW always provide outstanding customer service! Always a pleasure working with Nick and the rest Nick Hawk and the rest of the service team at Ferman BMW always provide outstanding customer service! Always a pleasure working with Nick and the rest of the team. More

Amazing They were very helpful and amazing I would never go somewhere else , I got my car fixed and cleaned also when I took my car there I didn’t have gas in They were very helpful and amazing I would never go somewhere else , I got my car fixed and cleaned also when I took my car there I didn’t have gas in my car they full my car with gas I’m so happy with the palm Harbor location More

Exceptional Service! Santos and Derek were Awesome! They had me in and out within 2hrs. Absolute Exceptional Service! Santos worked out a great deal, and Derek was extreme Santos and Derek were Awesome! They had me in and out within 2hrs. Absolute Exceptional Service! Santos worked out a great deal, and Derek was extremely helpful. More

Battery Dilemma Service advisor tried wanted to sale us a battery until she found out car was still under factory warranty. Once it was determined car was under warra Service advisor tried wanted to sale us a battery until she found out car was still under factory warranty. Once it was determined car was under warranty We were told by Jamie that we really didn’t need a new battery only needed to charge the old battery but after numerous phone conversations With management we did receive a new battery at no cost. Adding insult to injury occurred when we picked up our car. Jamie didn’t have the professional courtesy to greet us and apologize for the confusion, nor did she confirm car had received the courtesy wash she had offered when we checked in. Prior to this event we were completely satisfied with Ferman BMW, now not so much and will probably never visit any Ferman dealerships. Needless to say we are very unhappy! More

Service Cesar did an incredible job making sure my service work was performed as seamlessly as possible. My only slight complaint is that I asked for a paint Cesar did an incredible job making sure my service work was performed as seamlessly as possible. My only slight complaint is that I asked for a paint scrape to be addressed as well that was not attended to, but over all a great job. More